Lash by Maya is a small business whose mission is to provide you with a solution to grow your eyelashes with the best possible result.
Written by the business, not verified by us.
Is LASH BY MAYA legit?
LASH BY MAYA (www.lashbymaya.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the eyelash serum delivers amazing results, noticing visible improvements in both length and thickness after just a short period of consistent daily use. Many consumers appreciate that the product is gentle, safe for sensitive areas, and does not cause any uncomfortable burning or irritation around the eyes.
However, some customers also noted significant shipping delays, mentioning that their packages took much longer than expected or failed to arrive on time. A few buyers expressed frustration about missing orders and feeling unsupported when trying to track down their purchases.
Auto-generated from all reviews of this business. For reference only.
Believe everything you see. Their products are amazing and they actually work but it will work for anyone if you actually get your order. I have been waiting for my order for months and it’s supposed to take 5-10 business days. I keep asking for a refund and I have not received any either. Their AL agent is also really bad and doesn’t help you with anything other than wasting your time.
Reply from LASH BY MAYA2026-07-13
Hi Razia,
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide.
If your order has been delayed for several months and your refund request hasn’t been resolved, we’d genuinely like to investigate this and make it right.
Please reply to this review with your order number or contact us at [email protected] or on WhatsApp +44 7458 114782 so we can locate your order and resolve this as quickly as possible.
We appreciate your feedback, and we hope to have the opportunity to turn this experience around.
A Slow Start, but the Issue Was Ultimately Resolved
(Update down below) Unfortunately, my experience with Lash by Maya was very disappointing.
I never received my order, despite placing an order for one of the company's most expensive products. Throughout the process, I struggled to get clear information about what had happened to my shipment.
Customer service informed me that there had been a logistical issue out of their control, but I was never given a clear explanation of what that meant or excatly why my order was not delivered. I was later told that my order would be re-shipped, but I did not receive reliable confirmation, tracking information, or clear updates that gave me confidence this was actually happening.
Communication with customer service was confusing and often did not directly address my questions. At times, the responses felt automated, which made it difficult to resolve the issue efficiently. I cannot confirm whether AI was used, but that was the impression I was left with due to the nature of the replies.
Overall, I felt that my concerns were not handled with the level of care I expected, especially considering the value of my purchase. I am disappointed by both the lack of communication and the way this situation has been managed.
I hope the company improves its customer service and communication so that other customers have a better experience than I did.
UPDATE 15 July 2026: I’m pleased to share that I have now received the reshipment of my order.
While the process took significantly longer than expected and there were some communication challenges along the way, I appreciate that Lash by Maya ultimately took action to resolve the issue and resend the product.
My main concern throughout the experience was the lack of clear updates regarding the status of my original order and the reshipment. More proactive and concrete communication (e.g. by giving the tracking number of the reshipment, sending a screenshot of the reshipment tracking etc.) would have provided greater reassurance and confidence during the process.
That said, I am grateful that the matter has now been resolved and that I have finally received the product. I hope the company continues to improve its customer communication and order tracking, as I believe this would greatly enhance the overall customer experience.
Thank you to the team for ensuring that the order was ultimately delivered.
Reply from LASH BY MAYA2026-07-13
Hi Kaarina,
We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide.
We’d really like to investigate what happened and understand exactly where things went wrong, as this is certainly not normal.
We’d still like the opportunity to make this right. Please contact us at [email protected] (or reply with your order number) or on WhatsApp +44 7458 114782, and we’ll personally review your case to ensure it is resolved as quickly as possible.
Thank you for taking the time to share your feedback.
I ordered a lash serum for three weeks ago, and it has not been sent yet. Thats very bad servie. It is no update on it either
Reply from LASH BY MAYA2026-07-13
Hi Kaarina,
We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide.
We’d really like to investigate what happened and understand exactly where things went wrong, as this is certainly not normal.
We’d still like the opportunity to make this right. Please contact us at [email protected] (or reply with your order number) or on WhatsApp +44 7458 114782, and we’ll personally review your case to ensure it is resolved as quickly as possible.
Thank you for taking the time to share your feedback.
Absolutely unacceptable. My package still hasn't arrived, and they completely ignore my messages. I've tried contacting them multiple times and received no response at all. This is one of the worst customer service experiences I've had. If you care about actually receiving your order or getting support when something goes wrong, don't order from this store.
Premium delivery was the only delivery available at £5. Ordered seven working days before a birthday and expected it to be delivered. A lie. No gift arrived, and no human was available to speak with me, just an AI, which had no answers.
Reply from LASH BY MAYA2026-06-18
Hi,
We're very sorry to hear about your experience, especially as this was intended to be a birthday gift.
To clarify, our standard shipping is £2 for single-serum orders and free on larger orders, so we're sorry if there was any confusion regarding the delivery options available at checkout.
That said, we completely understand your disappointment if your order did not arrive when expected. Please reach out to our support team with your order number and we'll be happy to investigate what happened with the shipment and assist you personally.
Kind regards,
Lash by Maya London
It doesnt work. The lashes actually gets thinner….
Reply from LASH BY MAYA2026-06-18
Hi,
We're sorry to hear that you haven't had the experience you were hoping for.
We'd love the opportunity to look into this with you, as results can vary depending on factors such as how long the serum has been used and how consistently it has been applied.
Please reach out to our support team on Whatsapp at +44 7458 114782 with your order number and a few details about your usage, and we'll be happy to review your situation personally and help however we can.
Kind regards,
Lash by Maya Team
I love this serum, my lashes grew like crazy without any side effects. Everyone around me noticed a drastic change after a few months and I keep getting asked if I’m wearing extensions 😍
Its been two weeks since I placed my order and it has still not arrived to my daughter in the US. Also there are no automated shipping updates to keep me informed. It feels like I placed my order and then am left on my own. It’s not a good buyer experience. My suggestion is to help the customer feel incremental progress as the shipping moves from place to place. It builds anticipation and excitement and helps the customer plan for the arrival window.
Reply from LASH BY MAYA2026-05-17
Hello Crys,
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide.
It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously.
Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782
We’re here to fix this as quickly as possible.
Thank you for bringing this to our attention.
— Lash by Maya Team
Zero professional integrity – Unfulfilled promises
I am extremely disappointed with how this brand handles its commitments. There is a complete lack of transparency regarding account balances and technical support. I’ve reached out multiple times to resolve pending issues, but they simply ghost you once the work is done. If they can't honor their own terms and conditions, they shouldn't be in business. High-end marketing, but zero-level ethics. Avoid them.
Reply from LASH BY MAYA2026-04-29
Hello Michael,
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide.
It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously.
Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782
We’re here to fix this as quickly as possible.
Thank you for bringing this to our attention.
— Lash by Maya Team
Several days trying to talk to them, trying to contact them, without any response, pay their debts to their affiliates in Goaffpro.
Reply from LASH BY MAYA2026-04-30
Hello Michael,
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide.
It looks like there may have been a misunderstanding or delay on our side, and we sincerely apologize for that. We take commitments to our partners very seriously.
Please contact us directly at this number so we can resolve this immediately and process your payment without any further delay: +44 7458 114782
We’re here to fix this as quickly as possible.
Thank you for bringing this to our attention.
— Lash by Maya Team
Please never buy this lash serum. I used it for 3 months, and had zero result. My eyes got super irritated and dry. It is a scam!!
Reply from LASH BY MAYA2026-04-19
Hi Jelka,
We’re very sorry to hear about your experience, as this is not what we aim to provide.
Our formula is made with carefully selected ingredients and is designed to be gentle and safe for regular use. However, as with any cosmetic product, individual sensitivities can occur.
We also offer a satisfaction or money-back guarantee, so you have absolutely nothing to worry about.
Please contact us at [email protected]
with your order details so we can review your case and offer you a suitable solution as quickly as possible.
We remain at your disposal.
A truly awful serum! Typical BS serum she just slapped her label on and has no idea what it does. Burned my eye lids and now I have an infection. Really not happy, absolutely avoid.
Reply from LASH BY MAYA2026-04-19
Hi,
We’re very sorry to read your experience and take this kind of feedback extremely seriously.
Our products are developed with carefully selected ingredients and are designed to be safe for cosmetic use. However, as with any skincare product applied near the eyes, individual sensitivities or improper use can sometimes lead to irritation.
If you experienced a reaction, we strongly recommend stopping use immediately and seeking medical advice if needed.
We would really like to investigate your case further and understand what happened. Please contact us at [email protected]
with your order details so we can assist you properly and provide a suitable solution.
Your safety and satisfaction are our top priorities.
I’ve been using Lash Serum by Maja for less than two months, and the results are already very noticeable. My lashes look significantly longer, fuller, and darker, with a naturally enhanced appearance. They also feel softer and more flexible instead of brittle. Overall, it’s a highly effective serum that delivers visible improvements in a short time.
Reply from LASH BY MAYA2026-04-19
Hi Sumeja,
Thank you so much for your kind feedback, we truly appreciate it.
We’re really happy to hear that you’re already seeing such great results and that you’re enjoying the product. Your support means a lot to us.
If you ever need anything, feel free to reach out — we’re always here to help.
I had such a positive experience with Lash by Maya! The results are beautiful and I’m genuinely so happy with them. The team is super friendly, supportive, and truly cares about their customers. I also love how engaged they are and how much they appreciate feedback. I’ve already recommended them to others and will definitely continue to do so!
Lash by maya is a scam!!!! After 2 month of using the product I have no results at all. When I commented that on TikTok they deleted my comment. Do not waste your money!!!
Reply from LASH BY MAYA2026-03-14
Hello Eve,
We’re so sorry to hear that you didn’t get the results you expected. Results with eyelash serums can vary from person to person depending on the natural lash cycle, consistency of use, and individual factors. Most customers typically begin to see visible improvements within 6–12 weeks of daily use, but timelines can differ.
We would also like to clarify that Lash by Maya is not a scam. Unfortunately, there are currently several fake websites and sellers impersonating our brand, and we are actively working to have them removed.
Our only official website is: https://lashbymaya.com
If your order was placed through a third-party website or marketplace, it may unfortunately not be an official product. We are currently taking action against these fraudulent sellers.
Please feel free to contact us at [email protected]
and our team will be happy to review your situation and offer a refund if applicable.
I’m not fully convinced that this serum is prostaglandin-free...
I bought the serum about three months ago and have been using it slowly and carefully. I have to admit that it actually works in terms of lash length and thickness, which I did notice after consistent use.
However, because the product was shipped from China, I initially lost some confidence and decided to be extra cautious when applying it. I only used it along the inner lash line (the roots) and made sure it didn’t spread around my eyes. I always let it dry completely before blinking or applying anything else. Sometimes I only applied it to the corners of my lash line where I wanted more growth.
Despite being careful, I still experienced slightly dry and red eyes, and sometimes some crust around my eyes after using it. The symptoms were not severe, but noticeable enough to make me feel that something in the formula might be drying or irritating my eyes. This is what makes me suspicious that there could be prostaglandins or similar compounds in the formula.
Another thing that makes me question it is the marketing. The brand strongly advertises that the product is vegan, peptide-based, and cruelty-free, even on the packaging. However, they never clearly state that it is prostaglandin or prostaglandin-analog free. If that were truly the case, I would expect that to be highlighted as a major selling point.
The only place I’ve seen the brand claim that the serum is prostaglandin-free is in TikTok comment replies, which doesn’t feel like an official or legally reliable statement.
For that reason, I would like to request an official confirmation from Lash by Maya representatives stating clearly whether the product is completely free from prostaglandins and prostaglandin analogs.
If I don’t receive a clear answer, I am considering sending the product to a chemistry lab for independent testing to verify the ingredients.
Reply from LASH BY MAYA2026-03-14
Hello Ozge,
Thank you for sharing your detailed feedback and for taking the time to explain your experience. We’re glad to hear that you did notice improvements in lash length and thickness with consistent use.
To clarify your main concern: our formula does not contain prostaglandins or prostaglandin analogs. The serum is formulated with cosmetic-grade ingredients and peptide-based complexes designed to support the natural lash cycle.
Like many cosmetic products applied close to the eye area, some users may experience mild sensitivity depending on individual skin type or application method. This is why we always recommend applying a very thin line along the lash base once per day and avoiding excess product.
Regarding manufacturing, all products are manufactured according to cosmetic regulatory standards clinical tests and quality control certificate before being distributed to our customers.
We also appreciate your suggestion about clearer communication regarding the formula and will take this feedback into consideration. Transparency is very important to us.
If you would like any additional information about the ingredients or your experience with the product, please feel free to contact our team at [email protected]
and we will be happy to assist you further.
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