Everything is just great
Reply from Laundry Town2022-07-08
Hi Joshua. Glad you liked the service, and thanks a lot for taking the time to leave us a review. Much appreciated. ~Saul
About Laundry Town
Data updated- Website
- www.laundrytown.com
- Category
- Shopping & Fashion
- Location
- United States · Edinburg
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 91% (10/11)
Do you own Laundry Town? Claim this profile for free and start replying to reviews.
Is Laundry Town legit?
Laundry Town (www.laundrytown.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 91% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great Laundry Service in KL
Absolutely incredible service all around from this Company. Would recommend to anyone. Affordable, reliable, and friendly
Reply from Laundry Town2022-05-31
Hi Faical. Glad you liked the service in KL and thanks a lot for taking the time to leave us a review here on TrustPilot. ~Saul
Very good service!
Reply from Laundry Town2022-04-18
Hi Heather. Glad you found our service useful and very much appreciate you taking the time/initiative to leave a review here on Trust Pilot. ~Saul
Fantastic service!
Reply from Laundry Town2022-04-11
Hi Jay. Thanks a lot for the review. Much appreciated and definitely helps a small business like ours. ~Saul
Recommended
Good people! So coopeartive!
Reply from Laundry Town2021-09-09
Hey Bader glad you liked the service. And much appreciated you taking the time to leave us a review. Makes a big difference for us! ~Saul
Very good
Very good job and fast. Got my clothes back nicely folded and smelling good next day 10am.
Reply from Laundry Town2021-02-19
Thanks Hassan. Glad you liked the service and found it prompt. Your review is much appreciated. ~Saul
Reasonable price and good service!
Reply from Laundry Town2020-11-11
Hi Ong. Thanks a lot for taking the time to leave us a review. Helps a lot! Glad you liked our service. Cheers. ~Saul
it was good very good
Reply from Laundry Town2020-10-02
Thanks for taking the time to leave us a review on here, John. It really helps small businesses like ours. Much appreciated and glad you found our service helpful. Saul
Top Service - Highly Recommended!
Top service in Taipei - I highly recommend this company! Professional, painless, and great value for money. Getting clean, well-folded clothes back at the hotel on the same day (at standard next-day price) made a potential chore into a pleasure 🤩.
Reply from Laundry Town2020-02-17
Hi Adam, and thanks so much for taking the time to leave us a review. Definitely appreciated, and for sure helps others who are considering using our service. Saul
Arranged online for pickup and dropoff…
Arranged online for pickup and dropoff of clothes from the reception desk at my hotel. Everything was clean and folded perfectly and returned on time. Definitely worth the money. Thank you!
Reply from Laundry Town2019-12-02
Thanks a lot for taking the time to leave us a review, Roocha. And for sharing your experience with others who may be interested in our service. Saul
Service was fantastic!
Service was fantastic! Pick and delivery right to my hotel, timely, and significantly cheaper than my hotel's laundry service! Will definitely use them again next time I'm in town for work!
Reply from Laundry Town2019-11-15
Thanks a lot for taking the time to leave us a review, Denise. Much appreciated and glad we were able to help. Saul
Commendable services
Laundry Town is the best in its own! Really appreciated the assistance that I received from here. More than happy with the quality of tha wash and the turnaround time. Great service and fabulously convenient!
Reply from Laundry Town2019-10-25
Wow, thanks a lot Carla. Definitely appreciate the kind words and you taking the time to leave us a review. Saul
Do not use them
Do not use them! Absolutely horrible. I was promised that my clothes would be delivered ON TIME... it has been over two days and they’re telling me its going to be delivered at 10pm tonight... I’m so mad. I have to leave at 5am and I have to pack AND I’m supposed to go out tonight. They barely Answer on WeChat. Terrible service and wouldn’t recommend them to anyone ever again
Reply from Laundry Town2019-09-23
It's reviews from customers like this that have begun to degrade the integrity of reviews and review sites. Her review is wholly inaccurate. Her clothes were returned on time. If she didn't bother to read even the most basic information that is clearly listed on the website, that is no one's fault, but her own. It's sad that service based businesses like ours now live in a time were unscrupulous customers will just go and review bomb at any little perceived unsatisfaction, even if they are in the wrong. Tired of people like this, Saul
They lost my trousers and ignored all…
They lost my trousers and ignored all of my emails asking them about this. If they had responded I would not have given them this review as I understand things get lost but I think the true value of a company is how they react when things go wrong. They charge a lot more than local companies but I was willing to pay that as the reviews were so positive. They hold themselves out as being a cut above but ignoring a customer is clearly not acceptable. Very very disappointed.
Reply from Laundry Town2019-08-29
*Customer Abuse* I'm flagging this as customer abuse due to a false accusation of losing clothes and misleading information within the review itself. Rachel sent 3 emails the day before yesterday, in the afternoon. 2 of them were literally 54 minutes apart. We replied within a day, but by that time she had already dismissed the issue and left us 1 star reviews on multiple platforms. We did not lose the trousers. She has no proof of this, made no record or recording of any kind beforehand. It's a bulk laundry service charged by the kilo and the trousers she mentions are the backpacker/parachute kind you see on the racks on the street for 100-200 baht. Also, we do not charge a lot more than local companies. There is just too much false information in this review to cover. Our prices are currently 70 baht per kilo. All along Sukhumvit shops charge nearly 100 a kilo and even the self service laundromats charge 100 or more to turn on a washer or dryer. This is customer abuse, plain and simple. Making false accusations. No proof/evidence. Dumping 1 star reviews on multiple platforms. Other false information within the review, etc...unfortunately every service based business has to deal with a bad apple or 2 and this simply hurts the integrity of TrustPilot, it's reviews, and the community.
Excellent service..in Bangkok
Excellent service..in Bangkok, pick up and drop off at hotel (Conrad). Excellent Comms on Line or Whatsapp. Easy and good website too. Definitely would use again .. Thank you Laundrytown !
Reply from Laundry Town2019-08-17
Hi Mitesh, and thanks for taking the time to leave a review. Definitely helps other future customers, as well as us. Appreciate it. Saul
WORST LAUNDRY SERVICE EVER
WORST LAUNDRY SERVICE EVER. ALL OF THE CLOTHES ARE NOW UNWEARABLE BECAUSE THEY ARE TOO SMALL. WE SPECIFICALLY ASK A SPECIAL DRYING AND PAY A FEE FOR THAT AND NOW EVERYTHING IS TOO TIGHT AND TOO SMALL. PLUS I ASK THEM TO REMOVE SOMETHING FROM A SWEATSHIRT BEFORE THEY EVEN PICK UP THE LAUNDRY, THEY TOLD ME « OK », THEY DID NOT AND TOLD ME IN THE AFTERMATH THAT THEY WERE NOT RESPONSIBLE. THEY ARE NO ANSWERING NEITHER MY CALL NOR MY EMAILS NOR MY WECHAT. PLEASE AVOID !!!!!!
Reply from Laundry Town2019-06-14
Customer sent in a sweatshirt with a patch on it that was not suitable for washing. Patch did not look the same afterwards (wasn't completely destroyed or anything, just a bit curly/shrunk). We never told him we'd remove the patch. Why even send it in like that? Why not just take it off yourself?...he probably forgot, I'm guessing, and now it's somehow our fault. It is clearly stated on our website that we are not responsible for things you send in that are not suitable. This applies to pretty much any laundry shop. It's a bulk laundry service, paid per kilo. After customer began threatening us, we decided to discontinue communication. After customer realized we weren't going to pay for his sweater or other unfair/unjust compensation, he began claiming the clothes had shrunk as well. It's unfortunate to see how some people act when they don't get their way. Saul
Easy, quick and convenient!
Laundry Town made it SO easy for us to get a whole heap of clothes washed and delivered back to our hotel. The checkout process was very straightforward and their email response is very quick if you had questions. Also the price is very reasonable with them folding it and organising it all too! We highly recommend to anyone visiting Shanghai!
Reply from Laundry Town2019-05-22
Thanks so much for leaving a review of our laundry service here on Trust Pilot, Cheryl. It really helps and I'm glad we were able to save you some time and money in Shanghai. Saul
Really good service and value
Really good service and value. Clothes neatly folded so I don't have to iron! Prompt, efficient and cheap. Wish I had this company in the UK!
Reply from Laundry Town2019-02-10
Hi Fran, thank you so much for taking the time to leave a review for us. We really appreciate it. And glad we were able to make your stay a little easier.
If you’re in Taipei- I recommend this company
I’m staying here at Home Hotel XinYi. This company picked up our clothes and delivered it the very next day!!! The price is AMAZING. A bag full costs us less than $15. Clothes were fresh and clean. This company is so much better than the hotel laundry service that costs more and takes longer. I highly highly recommend this company when you’re in Taipei.
Reply from Laundry Town2018-12-28
Hi Richard, and thanks a lot for taking the time to leave us a review. Very kind words of you. Glad we could help, and enjoy the rest of your time in Taiwan. -Saul
Greta service
Great service. Excellent
Reply from Laundry Town2018-11-19
Thank you William! Anytime. We appreciate you taking the time to leave a review here. -Saul