Lifeway Mobility (www.lifewaymobility.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 25% of negative reviews. Last updated 2026-08-10.
What people say
K
Kim美国 · 1 review · Experienced 2026-06-03 ·
★★★★★
I would never recommend this company
I would never recommend this company. I have had nothing but problems from their scheduling, installation and taking a ramp back and not refunding me. It took several phone calls to get them to repair their damage, and I have been calling them for several weeks. Amanda promised a refund and I still haven't received it. My husband became immobile suddenly so it was necessary for me to respond immediately to what he needed in order to come home. I paid over $6000 for a ramp. They installed a ramp at entry that would not allow my door to close and drilled holes in my brick that broke the bricks. I had problems with the installation date being changed last minute. At a time when you are just trying to cope and do what is needed for your loved one, this company created so many more problems. I absolutely regret using them. They are great until they get the money.
P
Paul Locke美国 · 1 review · Experienced 2026-08-04 ·
★★★★★
Frank Presley was just as awesome in…
Frank Presley was just as awesome in removing our rental as he was installing it: TOTALLY AWESOME!
Eric R. & Jose M…. The best & nicest servicemen have ever dealt with…we purchased our chair 13 years ago from Lifeway & have had several service people out for various things…but Eric & Jose are so a doubt, amazing! Not only did they solve the issue, but they were so empathetic when learning of my husband, Paul’s, passing ..and flying solo here little scary…they assured me they had my back & they will always be the Dynamic Duo I request… Ty both so very much!
From the first contact, everything has been handled very professionally. The first appointment was scheduled very timely and Bruce was extremely informative about the stairlift choices.
The install was also handled very professionally. Antwann fully explained the chair functions, battery life and cleaning the copper.
I would recommend your company to family and friends.
Called me before he arrived. completed his work without input from me
T
Tom Morris美国 · 1 review · Experienced 2026-07-31 ·
★★★★★
Jim and Anthony where awesome to work…
Jim and Anthony where awesome to work with getting our ramp sorted out and ordered.
i would highly recommend Lifeway Mobility!!
Tom
R
Roseann美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
I want to that Anthony and Moe for…
I want to that Anthony and Moe for their help with me getting my stairlift and such a short time to have it installed. Klye the installer was so nice and helpful I would recommend you with 5*.
Thank you
RAN
Luke did a great job getting our 2 stairlifts operating smoothly again, replacing the batteries, cleaning, oiling, adjusting, etc., all within an hour. He was easy to talk to, explained everything well, and was altogether pleasant to deal with. I am completely satisfied with the service received today.
D
Dee M美国 · 5 reviews · Experienced 2026-07-28 ·
★★★★★
Lifeway Technicians
This review is strictly in regard to the two young men, Dakota and Mackenzie, who installed the stairlift on 7/28/2026 - not the company as a whole. These two men were courteous, professional and answered all the questions that were asked of them. When they were finished, everything was cleaned up, they ensured we knew how to use the stairlift properly and gave a phone number if there were any further questions.
Greg was prompt, efficient and competent. After installing the stairlift he showed me how to use it, made sure that I was comfortable with it, told me some troubleshooting basics, and emphasized that he would be available should problems arise.
J
Janine美国 · 1 review · Experienced 2026-07-28 ·
★★★★★
Lifeway Mobility is AMAZING!!!
Oh my gosh! Eric & Ty did my stairlift install this morning and it's so amazing! I feel so much better now that I can ride down to the basement as my legs are sometimes weak. They were such a pleasure during the install, poor guys even got stung by bees in the backyard. From the first sales visit to the install was a wonderful experience. Thank you, Lifeway Mobility, for making my life so much safer!
M
Mita shah美国 · 3 reviews · Experienced 2026-07-26 ·
★★★★★
Hi Frank Randolph
Hi Frank Randolph. Frank was came my home first time, he was best Sales person. He is excellent and explained how I get LIFEWAY Mobility to Stairlifts,he was sorry for me I was unable to climb stairs. He help me best way to get stairlifts. He call many times to help me. He explained about product. For safety to protect my life to use stairlifts. He is professional kind and great person. I always call him and my friend to recommend to LIFEWAY MOBILITY.Frank did Great job. God bless You Frank.
Installers, Jason and Jeremiah Windle explained everything. Answered all questions. Provided documentation. Noted how to reconnect for additional and questions and maintenance.
Reply from Lifeway Mobility2026-07-28
Thank you for the positive feedback on your experience with our local team and for choosing Lifeway Mobility for your stairlift!
I think this is my 4th review. Finally after 15 weeks, some bad reviews, emails and phone calls the company finally replaced my torn seat that was damaged during installation. I don’t know what is going on with this company, but looks like a lot of people are leaving. The general manager called me a few weeks ago to talk about the seat replacement. I contacted him yesterday with another issue and he no longer works there. Now the big issue is with Bruno this $7000.00 outside all weather chair stops working every time it rains and the cover that came with it is not water proof maybe water resistant.
Reply from Lifeway Mobility2026-07-28
We appreciate you sharing your feedback. Sorry for the continued frustrations with your outdoor stair lift. As you mentioned, we did complete the replacement of the seat, the initial concern. We have also since scheduled a service call to address the concern regarding the lift not working when it rains. We hope you'll consider revising your review after we've had a chance to complete the service visit next week. In the meantime, contact our local team directly with any additional questions or concerns. Yes, a local Manager left the company, but the rest of our team is still here to help and remain committed to solving the remaining issue with your stair lift.
We were impressed with our first install that we arranged our second lift for upstairs on July 22nd. The best decision we made as opposed to moving to one level living which is not cost effective at this point in our lives. Service was great. Training by Eric exceptional. Staff support great. Thanks
The installation tech was very professional and personable
The installation tech was very knowledgeable and made sure we understood how to use the chair lift before we started paperwork. He went over all of the safety features and asked if we had any questions. He was very personable and represented the company very well.
