Lucky Tackle Box (www.luckytacklebox.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 33% give 1 star; The business has replied to 25% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Horrible customer service, Ordered the professional package for both our boys and everytime only 1 package shows up. The response everytime is the problem in the shipping department. Hate to tell you but, the problem seems to be in the management department. Will never use this again and have spread the news in Canada not to use this company.
Warrior tackel far superior they have customers service they are accountable and if a mistake is made they fix refunds are not the end of the world to them were lucky no refunds or customer service is there biussnes motto pls pls read reviews befor you purchase company is a COMPLETE RIP OFF
No way to contact customer service to get a timely response. I joined but they didn’t have my email address so I had no way to cancel the subscription. I sent at least 3 emails and 1 message via Facebook but no response. I had to contact the Better Business Bureau and after their contact with Lucky Tackle Box, they contacted me and cancelled my subscription. In the past (4 years ago) I did have their subscription and I really enjoyed it. You received an assortment of quality products but this last subscription looked like they got all the tackle from some no name store clearance section. I would look elsewhere for a tackle subscription.
10/10 recommend! I made an accident on my order and the crew was more than happy to help me out! So helpful, so kind, and so worth it! Will definitely buy again!
As a new angler I wanted a way to get new gear and learn how to use it. Got the 1st box, there were multiple duplicate items, no fishing magazine and no instructions for YouTube video access as advertised on the site. Lures received also seem too large for targeted fish. Attempted to reset password with company website and despite several attempts did not receive any password reset link. I used the customer service email to try to reach them to cancel my account but got no response. Called my credit card company and blocked them from charging me and disputed charges for 2nd box since I was unable to reach them to cancel. No phone # available for merchant.
When I first started promoting LTB it was a great company. Now I haven't ever seen a company like that. Its unfortunate that I have many box openings on my YouTube channel. I am torn if I should take all the videos down and loose my views. They wont even take down my personal best picture
The lures in the box are certainly decent and you can catch fish with them. However, I am not able to cancel my subscription. I sent an email to them on Oct 13 asking them to cancel my subscription, but I have not received a response and they charged me again my a new box. I cannot log onto my account, and when I press forgot password, they simply do not send a password reset to my email. So I guess I'm stuck paying for this box unless I can figure something else out.
My first problem was that I got no confirmation of my original order and not clue as to when I could expect my first box or subsequent boxes. I got no emails, no text messages, no nothing. I couldn't even login to my account online because I had received no emails instructing me how. I reached out to them by way of their ONLY METHOD AVAILABLE on their website by clicking "Contact Us" and submitted a request for some kind of confirmation. The only confirmation I got was an automated one from zendesk.com saying they got the message but nothing but crickets after that. Eventually I got my first box, then second, then third, and I was really disappointed by the cheap generic crap I got that was definitely not worth what they had hyped it up to be. Eventually I realized I needed to cancel it before I got charged again. Unfortunately, the only possible method was to attempt that same contact method. So I did before I got charged for a 2nd 3-month subscription. This time I didn't even get an automated reply that my message was received. And the very next day, which is actually today, I get a charge for another 3-month subscription. There is no way this company legitimately wants to "empower anglers to maximize their luck on the water." They clearly only want to empower their website to maximize their bank accounts.
Main issue a this time is customer service. Lack of response. Having a issue getting into the account. Tried reset password. No help. Emailed customer service multiple times. Nothing. Will have to dispute the charges due to NO customer support and still being charged.
Cheap off brand baits. I received over 6 months of boxes and 75% of the product received was bottom of the barrel items.
Its a good box i love the mystery box subscription. But its the customer service i have a problem with i have emailed them many times no reply i want to reset my password never got the email. SO I WANT THEM TO SEE THIS SO FIX THE PROBLEM AND ANSWER YOUR EMAILS AND SEND PASSWORD RESETS!
Very disappointed. Been a month since I ordered from them and still haven’t received my box. Now my account is not working after I cancelled my subscription… do NOT recommend
Very disappointed with the lack of communication from LTB. I ordered a monthly subscription, didn't even get a confirmation email. I emailed them. No reply. I cancelled the subscription and ordered from a different company who has already shipped out, still no response from LTB. I've emailed again and if I don't have a reply soon I'll be disputing charges through the bank. EDIT.... Ive increased my review to two stars. I received my box and except for the fact that I received a spinner bait skirt with nothing to put it on and swim baits with no rigs to use with them, I was actually pleased with the assortment of tackle. All of it was no name brands, rockstar and the like but they look good. I will try them and re edit my review at that time. However due to the lack of customer service and totally random assortment of tackle that doesn't fit with each other the absolute best I would review is 3*
Three month subscription, Three identical boxes. Waste of money.
If you enjoy fishing and like me can never figure out what new gear you wanna buy try this for random goodies 11/10 would run out of tackle box room
The customer support team was very quick to respond to my emails and get our account straightened out. Alex was very helpful and super quick to answer all of my questions.
Hi Charlee, thank you for your kind words. Do not hesitate to contact us at any time.
The products I received were good, and everything was received without any issues.
Thank you for your kind words. Do not hesitate to contact us for anything.
I purchased these boxes for my grandsons. They love to fish. They were excited each month to receive it and find all the surprise lures, hooks etc. They took turns picking out what they wanted for their tackle boxes. After 2 years of boxes they had a huge supply of gear. Now they are set for any fishing adventure!!!!!
Hi Mary Sue, thank you for your kind words. We're happy to hear this and would love to be your tackle box of choice once your grandsons need more supply!
Small mix up on my address. ( my fault ) Alex was great on finding the issue and getting it corrected for me!!! Wonderful customer service experience!
Thank you for your kind words. Don't hesitate to contact our customer support team for anything you need!
Hi Oleg, thank you very much for your kind words. Do not hesitate to get in touch for anything you need.
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