Lucky Tackle Box (www.luckytacklebox.com) has a 3.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 33% give 1 star; The business has replied to 25% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Lucky Tackle Box is a great company. Easy to subscribe to and also easy to unsubscribe to. The product is fun and reasonably priced. Alex M at customer service is super, polite, and efficient. Have done busy with this company several times.
Hello Cathi, thank you for your kind words. Please don't hesitate to get in touch any time!
Was having trouble signing in and Alex M was superb. Issue was resolved immediately and I even upgraded my subscription! Keep it up you guys!
Hello Vesko, thank you for your kind words. Do not hesitate to contact us for anything.
I canceled this last year, and received an email notification saying “Your order is prepared to be shipped” but didn’t order it. Whoever hanled my cancellation last year evidently put me on a 6 month pause, which is not what I wanted. So before the order shipped, I contacted LTB customer service email stating I didn’t want the 46$ box and didn’t order it. They shipped it and charged me anyway to just email me back to tell me pretty much “Too bad and no refunds.” I can’t think of a more horrible way to keep potential returning business away. I’ll never have anything to do with this company ever again.
Hi Tony, we will look into your case and check what happened. Please expect an answer soon.
They keep charging me for a one time purchase. I would not do business with this company. They locked me out of my account so I can’t even fix this “subscription”. Scam.
Hello Steve, we look into your case and get back to you.
My family and I have a few times come to LTB to check out and order subscriptions (both regular & gift) and any time we’ve dealt with their customer service department, the experience has been excellent. Most recently Alex M. assisted me w/ out most recent order & Alex was attentive, responded in a timely manner and super friendly I wouldn’t even bother checking out the competitors simply because i know with LTB, I’ll receive consistent and good customer service.
Hi Caroline, thank you for your kind words. Do not hesitate to contact us for anything.
We got this for my father-in-law who can be difficult to buy for since he has everything he needs, or so it seems. He loves this gift. At Christmas we purchased a 6 month to see if he would like it/ use the items- he loves it and talks about it so we got another 6 months for his birthday!!! Customer service is prompt and friendly. Quality of items is good- which is something rare in a subscription service.
Hi Heidi, thanks a lot. We really appreciate you taking the time to give us a good word. Please don't hesitate to contact us for anything you need.
For 3 years I was getting the Tournament Box. I was promoting LTB heavily on my YouTube channel. The last months have been horrible. Not getting the right box. Forever to get the boxed. Multiple Duplicates. I was supposed to get a replacement for the wrong box for the month of May. Tournament Bass series. I received multi species. The replacement box was a regular bass box. 4 of the 5 lures were duplicates what I received the last few months. Horrible. Terrible customer service since Kyle left.
Hi Shane, I understand that you received an additional box free of charge since you were not satisfied with the product. You are no longer a customer, which we deeply regret. We did everything we could to provide you with the product you asked for. We will look further into this matter.
Hi James, thank you. Feel free to get in touch any time!
Had this subscription before and just recently subscribed again after two years, reason I canceled is because I keep getting repeated boxes with all identical items. I used to enjoy LTB so had to switch on over to MTB. Hope your boxes get better again
Hello Jose, your satisfaction means the world to us. If you have issues with the boxes, please contact our support via [email protected] and the mistake will be corrected. We apologize for the inconvenience.
Great customer service and very quick response time and very helpful
Thank you Justin. Do not hesitate to contact us whenever you need.
Our monthly package was lost along the way of being delivered and after following up with the delivery company and Lucky Tackle box, a replacement monthly subscription box was sent to us to replace the missing one without a hassle! Which we greatly appreciate!! Thank you ALEX!
At your service! Do not hesitate to contact our support team whenever you need.
Absolutely loved the tournament series box! Amazing baits to expand your tackle with a variety of baits that will catch fish!
Thank you Josh!
Don't, just don't use them. I NEVER leave reviews but this has been a really bad company to work with. I bought a subscription for my son for Christmas and most of the boxes were the same. I finally started contacting customer service, which is only online, and the first time they sent a new box and we're polite. The second time the rep I had was horrible, rude, and very unhelpful. My last response from him was what was the issue now...I was informed the package was delivered. It was not. He also stated I could no cancel my subscription. I am so glad I only signed up for 6 months and this headache is almost over. What a bad gift I gave my son for Christmas...months of disappointment.
Hello Stacy, I have been informed that you've received a replacement box. If the issue still exists, please contact support.
FIRST 3 BOXES WERE ALL INDENTICAL IN CONTENT AND THE LAST ONE HAD SOME OF THE SAME AS THE FIRST. TRIED TO GO LOG IN AND NOW THEY HAVE CHANGED IT TO WHERE I CANT LOG IN AND DIRECTED ME TO SEND AN EMAIL TO SUPPORT.
Hello, we will ensure to check the issue and re-ship the box.
I was having a problem with a shipment and reached out to Alex at customer service. I got a very rapid response and quick resolution. It’s always good to see someone who cares about the customer and knows how to correct issues.
Thank you Ben. Feel free to get in touch whenever you need us!
I forgot to change my address and reached out to LTB. Alex was very responsive and really took care of me. I needed to do several things and got a quick response everytime. I highly recommend LTB, it's a great product and great customer service!!
Thanks a lot Erik, feel free to reach our support at any time!
I sent an email to do a change of address and it was taken care of the very next day. Great customer service.
Thank you for your kind words, Dianne. Please, do not hesitate to ask anything you need!
I'm first learning how to fish and I'm very grateful of all u guys do to make my mysterious box get it fantastic god bless u all and keep the good things all ways I love all my materials u send me every time I really suggest this team and lures for fishing
Hi Luis, thank you for your kind words. Keep practicing with us!
I look forward to receiving my box monthly. I hope it has some great items for me to use.
Looking forward to hear your opinion!
Thank you Jerry. Our pleasure to assist.
102 reviews matching