McDonald’s

Very expensive these days

I ordered a cup of tea but they didn’t…

I ordered a cup of tea but they didn’t bring any milk or sugar. There is not a station to collect your own milk and sugar. Please train young staff in Redruth

Very disappointed with our experience…

Very disappointed with our experience at McDonald’s Chelmer Village this evening. We visited with our children, planning to have a meal, and arrived at around 7:15 pm. We wanted to redeem our McDonald’s reward points, but the system wasn’t working. Unfortunately, this isn’t the first time this has happened. On a previous visit, after ordering our food, we also tried to redeem our points, but the system failed then as well. We let it go at the time, but after experiencing the same issue again, it makes the rewards points seem rather pointless if they cannot actually be redeemed. Today, we politely asked for assistance. A member of staff at the front counter told us she would inform a senior member of staff. However, the senior staff member showed no interest in helping us. He did not acknowledge us, make eye contact, or come over to speak with us. Instead, it felt as though he was actively avoiding us. We were then left waiting for around 30 minutes. When we asked again whether anyone was going to assist us, we were told that they did not think anyone was going to come and help. If that was the case, we should have been informed from the beginning rather than being left waiting, especially with young children. We left feeling genuinely disappointed and upset. It wasn’t just the issue with the rewards points; it was the complete lack of customer service, communication, and basic courtesy. A simple explanation or update would have gone a long way. Sadly, this experience left us feeling that our custom was not valued. We expect better from a well-known brand such as McDonald’s, and we hope this feedback is taken seriously so that other customers do not have a similar experience.

I feel that people are a bit too stuck…

I feel that people are a bit too stuck up about a FAST food service.Are the floors a bit sticky sometimes? Yes.But eating in your car is always an option. And when it comes to meals and combos, they're pretty good for these prices.

Het is lekker

Great restraunt

Encouraging littering.

There's always at least 10 working in the kitchens yet nobody in the seating area cleaning tables. All they seem to be bothered about is the drive through to cater for lazy fat people who eat, drink and drive (which is driving without due care and attention) then throw their rubbish out of the window. McDonald's...you should be liable for cleaning the streets as you are part of the problem!!

Okay...

Good food. But expensive and not clean. Staff are okay. One of them screamed at a old man as he was being slow walking to get his meal.

Terrible service from macdonlds …

Terrible service from macdonlds retail forge park Telford ordered a meal. N they put it through separately its not hard. Honestly when I questioned missing item she reply u should of looked on the screen to yr order shouldn't have to. Bad customer service bad attitude not been in a while now I can understand y I stopped goin. Charged me £6.48 for a muffin n a latte disgusting service

Treated worse at the drive thru

Treated worse at the drive thru. This experience occurred at the Yeovil Babylon Hill franchise and was not a wholly bad experience. The food was prompt, accurate and cooked to the right temperature. Staff were also polite. As what occurs all too often at the drive thru is the fries not being full. In this case two boxes filled to the lower level of the front dip of the packaging when we know the box should be completely full. We get this at the drive thru because we drive away. I tried recording this on the official ‘tell us your thoughts’ site but that reset at the 90% complete mark twice, so I guess they don’t want you to complain either. I doubt folks look on trust pilot for McDonald’s reviews but needed to vent somewhere. All the best

It is time I leave a review after years…

It is time I leave a review after years of watching fast food get slower and quality go down the drain. I spend more time waiting at now a 3rd window waiting on 1 or 2 burgers that I would have spent less time on if I had just went to the store, puchased some hamburger meat, drove home and cooked it myself. The meat ends up 1/16th of an inch thick, the bread is burned yet somehow the food is cold. Its no wonder everyone is gearing towards replacong staff with machines to prep your food as they may as well because those working in the food industry don't seem to care about quality anymore and only about how fast they can stop the window timer to compete with other stores. When you gey to that point greed has taken over and customers no longer matter and that is when its time to close the doors.

McDonald’s poor service, cold food, wrong order and not complete after waiting 40 minutes in the drive through line

You order online and you get a wrong order. Why did you change from a normal burger bun to a sweeter, more sugar brioche bun. Are you trying to be more up market for a fast food company, I can understand why they are loosing customers due to this change. The prices seem to be rising faster than normal, you don’t always get hot meals when waiting in the drive through line, the last time I went I was waiting 40 minutes to get my order and it was wrong and the food was cold

I ate a McPlant meal from McDonalds…

I ate a McPlant meal from McDonalds from Belle Vale (childwall valley) (ordered from Uber Eats). I have stomach cramps and last night I threw up parts of the burger. My stomach feels very off. I was fine before I ate this burger. Quite upset that I have had diarrhoea and vomiting from the matter. My mum also has stomach cramps from eating a Big Mac from the same store, but has not vommited as of yet, but has stated she feels quite sick, In the past times we have eaten at this store we have noticed hairs and pubic hairs in our food. Also it’s rare they clean the tables and the staff have been rude when we have reported issues. I know this is a franchise store, so I can’t blame McDonalds directly, but I am not happy with the level of support or hygiene. They have remade food in the past, but they have been nasty about it at times, even trying to argue that there was nothing wrong with the food despite it not being satisfactory. On one occasion my drink tasted funny, like someone had tipped a tablet or something into it. I told the woman working at the till it didn’t taste right and she started getting aggressive and saying “Do you want us to just make you a different drink, because there’s no point in me making the same drink if you don’t like the flavour.” I told her it was not the flavour that was the problem, just that it didn’t not taste right. She started to get argumentative over it and frustrated. The manager on shift dealt with getting me a replacement, but she was not asked to apologise or told not to speak to customers like that. Despite these upsetting issues, we try our best not to eat and drink here, but I’m a vegan and it’s really hard to find places to eat when the stores are closed and we are in need of food. I hadn’t eaten at the time and there was nowhere else nearby I could get a meal from. My mum has also been sick from this store once before in the past.

Consistently poor…

Consistently poor… Prices hiked - franchisees that care only about money… order yourself at a screen and enjoy long waits or be forgotten about entirely- food quality absolutely shocking. Food kept in food warmers for longer than allowed & guaranteed cold chips Everytime… watered down drinks only 3/4 full - and lucky if remember to out any sauces for an expensive promo you’ve remortgaged your house for… Maccies ethos = screw the customer over, spend billions on advertising do some charitable work to salvage reputation - from the CEO downwards you should be ashamed… return to quality and looking after your customers!

CAME IN I SAW A BUG IN MY FOOD EW…

CAME IN I SAW A BUG IN MY FOOD EW DISTURBING RIGHT OH NO U WILL THINK IM A KAREN BUT IM NOT NO NO NO IM NEVER COMING BACKK!!

My drinks were missed off my delivery…

My drinks were missed off my delivery order from Queens Drive store Liverpool.I tried ringing them but no answer . I had to drive down which was 15 minutes there . The manager Milly was very rude and very unintelligent, Macdonald's are definitely scraping the barrel . She wouldn't give me the missing items because I had ordered them on the Macdonald's app and gave me Uber eats number ,which no longer tools calls,!!!. All they had to do was to give the delivery driver an order , she said it could be his fault , in this case the drinks should still be there . She kept saying either or !! I said do I have to drive through again and reorder , she said no you can park up and come in . It's the same thing but more inconvenient. She was thick , knowing I had driven down in would have been good business ethics to replace 3 drinks .I went back round and ordered plus deserts and when I got home they had missed a muffin off . unbelievable

The food at west Swindon is the best…

The food at west Swindon is the best friendly staff / but some of the staff is dodged but overall it’s good hot food plenty of drinks on offer & ice creams

The worst food ever

Food was stone cold on delivery can't…

Food was stone cold on delivery can't speak to a human and uber eats say it was delivered within the time frame so must have been freezing when given driver. Cannot complain to Macdonald's it's impossible. Uber eats no help

Be warned: if you visit McDonald's Tilbury, you could end up with a £100 parking charge even if you're a paying customer parked in the McDonald's bays. I won't be returning.

Very disappointing experience at McDonald's Tilbury, RM18 I visited the drive-thru after midnight, bought my food, and parked in one of the designated McDonald's bays to eat. I stayed for just 34 minutes before leaving. I understand if I had parked in the Asda customer car park I could have received a parking charge, but I remained in the McDonald's designated parking area throughout my visit. Despite being a genuine customer, I later received a £100 parking charge. I contacted McDonald's Tilbury, but they said they didn't issue the ticket, that Asda's parking company did. They also admitted this happens to McDonald's customers but offered no help to get the charge cancelled. Be warned: if you visit McDonald's Tilbury, you could end up with a £100 parking charge even if you're a paying customer parked in the McDonald's bays. I won't be returning.

Below standards

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, not only that, but a staff member told us they didn’t have any disinfectant to clean tables with. Lastly, the women’s bathroom had a stall with paper towels in lieu of toilet paper. This is below standard service. Someone needs to take note and make changes!