MacPaw Way Ltd. (www.macpaw.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I contacted MacPaw re a conversion from a single to a two-person subscription and Nick responded right away, asked me for the necessary account details to make the change and refund. It was all handled quickly and professionally. As always, great customer service, great product!
Excellent customer support! Thank you for your quick response, clear guidance, and professionalism. I truly appreciate your help.
I emailed MacPaw about a problem I had, and in two days had a reply and a fix. Couldn't ask for better customer service.
I had an issue that required technical support to resolve. I received excellent feedback & direction on how fix the issue I was having, very happy with their tech support!
Tatiana did it! Efficiently and and Promptly! Thank you!
Good app, clean my Mac, but also a great customer service. Really going the extra mile to support. One more reason for me to use this app.
I had a problem with Clean My Mac taking all available RAM when looking for duplicates in my very large photos library (over 50k photos, 500 videos). I filed a bug report, and customer service let me know that they had confirmed a memory leak within a week. In another week, they wrote to let me know that a new version was out with a fix for the memory leak. I ran it, and was able to identify 338 duplicate/similar photos, freeing up a over 250 MB of memory. Thanks for the excellent and rapid support!
Everyone at MacPaw is so kind and helpful! I've been using CleanMyMac for several years on 2 devices. They are always rolling out new features and support is top-notch. Highly recommend!
Fast and efficient customer service in a very nice and polite way!
She was empathetic, efficient, and kind—everything we hoped for when we needed help. Thank you, Polina.
I’ve been using it since I got my Mac. MacBook Air 13, M5 2026. It is extremely fast compared to others I’ve tried. It is also thorough! It will clean out the cobwebs and hidden corners. I’ve had more than one pleasant conversation with a few customer service folks there. Very helpful and kind. Got a quick solution and on my way! It’s a great product and an awesome Rep Team behind it! :)))
I had a problem, they help me instand. Thanks for this good support :)
MacPaw is terrific. Sometimes their CS service is understandably a little slow, but that's because Ukraine keeps on getting bombed. Other than that, i can't say enough good things about the product and the CS people. Even with hard tech issues, they find a solution. Couldn't happily run my Mac without CleanMyMac.
I've been trying to get support for a CleanMyMac tech/billing issue for several months. After signing up and paying the annual fee, I was attempting to use the app. I ran the initial scan, once complete, I was asked to subscribe before proceeding with the fixes. I tried contacting MacPaw but received no response. Because I was experiencing some major technical issues, I reluctantly paid the fee again and the problem was resolved. A couple of months later, when trying to use the app, I ran the system scan and was again asked to pay the fee before the repairs could be made. Aaaaaarrrrgh! I have since contacted support 3 additional times. The only responses I've received have been bot generated. The have not addressed the double payment issue. I've since discovered I now have 2 paid CleanMyMac accounts for my 1 Mac, and I'm unable to get a response from MacPaw to reimburse me for one of the payments. The CleanMyMac app seems to work just fine, but their support is terrible.
We are sorry to hear about your experience and apologize for the delay in our response. We would very much like the opportunity to review your case and resolve the duplicate subscription issue. To provide further details, please use the "Provide more information" button located below this review. Additionally, please provide the email address associated with your subscription. We will thoroughly investigate the matter and collaborate with you to identify the most effective solution.
I had an issue with rewenal payment. Even though built-in messenger did not work out CkeanMyMac support team was very helpful via email. Issue solved. Thanks.
Help was great for a somewhat absent minded 81 year old! Thank you so much! Now for me to get used to the difference! P.S. My last name is now FIELDEN, not Williams...!!!
Excellent team. I was helped by pro and I could see that they really wanted tod help. Thank s to all of you. Philippe Vaillancourt Québec
Amazing! the team is really kind and nice!
I accidentally ended up with two active subscriptions for CleanMyMac. Although the refund period had already passed, the support team carefully reviewed my situation and offered an excellent solution. They canceled the duplicate subscription and extended my main subscription by one year at no additional cost. Ani was professional, kind, and responded very quickly throughout the entire process. This was one of the best customer support experiences I have ever had. Thank you, Ani and the entire MacPaw team!
Super proactive and fast and really excellent and Service!
104 reviews matching