MacPaw Way Ltd. (www.macpaw.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
T
To Machine · 1 review · Experienced 2026-06-24 ·
★★★★★
one os most disgusting ad
one os most disgusting ad, a woke man doing ASMR into a paid AD by oficial page. that is full full the most disgusting thing My motivation when someone ask opinion about that application will be worst possible ever. need to fire the marketing person who accepted that as good Idea.
Reply from MacPaw Way Ltd.2026-06-25
Thank you for taking the time to share your feedback.
We appreciate your feedback regarding our recent advertising campaign. We understand that different creative approaches resonate differently with different people, and we value hearing a variety of perspectives.
Your feedback has been duly noted, and we will ensure that it is shared with our marketing team as they continue working on future campaigns.
We appreciate your feedback and value your input.
l
lol · 1 review · Experienced 2026-06-25 ·
★★★★★
Nightmare billing process
It’s good overall but the billing process is a nightmare, woke up to being charged 10x more then i thought after a 7 day free trial. It works well but I don’t think normal people can afford to spend 40 dollars/euro on this. So sadly now I’m broke and have to wait to know if I get a refund or not.
Reply from MacPaw Way Ltd.2026-06-25
We are sorry to hear about your experience.
The trial period automatically converts to a paid subscription after 7 days unless canceled during that period. The details of this process are explained when the trial is activated.
We acknowledge your concerns and will review your refund request promptly.
To ensure a thorough investigation, please use the "Provide more information" option and share the email address associated with your account. We will verify the status of your request and ensure that you receive an update promptly.
J
Jared · 1 review · Experienced 2026-06-25 ·
★★★★★
I had a great experience with MacPaw…
I had a great experience with MacPaw Support. Maksym responded quickly, clearly explained the duplicate subscription issue, and processed my refund request without any hassle. The communication was professional, courteous, and efficient. Excellent customer service – thank you!
P
Paul Stuut · 45 reviews · Experienced 2026-06-25 ·
★★★★★
Clean my mac and moonlock
I just also boucht a year aub for moonlock and we had some issues with clean my mac but all resolved by custumer service so happy my macs are spinning with no bad trojans or data breaches thanx guys and take it from a person who got his id hacked this is so important just get it its really cheap consider a new pasport price lol :)) thanx
F
First Mate · 2 reviews · Experienced 2026-06-23 ·
★★★★★
I had a problem with the software…
I had a problem with the software repeadly asking me to purchase a license. The problem is I already have paid for the license. After the second attempt I was sent a link that resolved my problems. Now that it is fixed I really enjoy the software whi h has really spread up my Mac Mini
P
Pat B · 57 reviews · Experienced 2026-06-23 ·
★★★★★
Excellent
Used Clean my Mac/MacPaw products for years. Excellent consistency in delivery & product functionality and they still have ‘humans’ for the very rare time you need an assist instead of the dreaded bot !
G
Graeme · 3 reviews · Experienced 2026-06-24 ·
★★★★★
What a great company
What a great company, great product and customer service was excellent. Could not fault them and so prompt with replies to my questions. Fantastic - keep up the good work
L
Lesley J · 1 review · Experienced 2026-06-19 ·
★★★★★
Excellent product that I have used for…
Excellent product that I have used for years. Recent customer service interaction was outstanding. They quickly resolved a problem that was actually an error on my part. The communication with them was prompt and professional.
D
David Gaynor · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Exceptional and attentive customer…
Exceptional and attentive customer service!
I recently had to migrate my MacPaw account to a new email address, which got a bit complicated with multiple active subscriptions (CleanMyMac and Gemini 2).
A huge thank you to Nick Karpov from customer support! He caught an initial mix-up, took the time to manually bridge over my remaining Gemini 2 license, and made sure everything was perfectly reflected in my new dashboard. He turned what could have been a frustrating account migration into a seamless, hassle-free experience. Incredible support!
R
Ruppert Jacques · 7 reviews · Experienced 2026-06-20 ·
★★★★★
Excellent support service
Despite the war the support service stays flawless, flawless, friendly and efficient. Respect!
B
Brian · 2 reviews · Experienced 2026-06-18 ·
★★★★★
Excellent customer service
Excellent customer service, I never had an issue reaching someone if I needed to!
I contacted MacPaw support regarding a refund and the experience was smooth from start to finish. The team was professional and responsive, and Danylo processed my full refund quickly and without any hassle. The communication was clear throughout and the resolution was exactly what I was hoping for. It's reassuring to deal with a company that handles these requests fairly. Thank you!
June 2026. Experienced software problems on two laptops due to having two different versions of CleanMyMac software which "disagreed" with the two-laptops subscription. Support assistant recognised the problem by seeing the different "screenshots" and offered simple instructions on uninstalling the old version and re-activating the latest one on the back up laptop so now the two-laptop subscription is valid on both.
T
Tim Hannon · 1 review · Experienced 2026-06-17 ·
★★★★★
Excellent Support
I received prompt, capable and professional support. They resolved the issues quickly and had excellent communication.
G
Guy Loebl · 7 reviews · Experienced 2026-06-15 ·
★★★★★
A "must have"
Want to keep your Mac running at its best? Then don't hesitate for a second. Enjoy your computer with complete peace of mind—CleanMyMac takes care of its health.
As for me, I've been using it for 11 years now.
Thanks to the MacPaw team.
J
Jill · 2 reviews · Experienced 2026-06-13 ·
★★★★★
Great customer service!
j
jacques · 3 reviews · Experienced 2026-06-13 ·
★★★★★
Being asked to pay before my account…
Being asked to pay before my account was activated, i can't activate for some reason and seems i can't get a refund for a service that was not given
Reply from MacPaw Way Ltd.2026-06-23
We are sorry to hear about your experience.
We would like to examine the matter more closely, as activation issues can often be resolved quickly once we review the account details. Please note that refund requests are reviewed in accordance with our refund policy. We are happy to review your case.
If you need further information, please use the "Provide more information" option in Trustpilot with the email address used for your purchase. We will investigate the issue promptly.
S
SMJ · 24 reviews · Experienced 2026-06-12 ·
★★★★★
Great response!
Prompt responses from people who actually care is just so nice to see. I got a lovely long email back after a mix up and the team were really helpful and keen to resolve the issue as quickly as they could. Thanks MacPaw x
