MacPaw Way Ltd.

I have used the products for years

I have used the products for years, and would not change. The customer support is over emails, but it is surprisingly responsive and helpful. They genuinely care and are very helpful

Excellent Customer Service!

I was assisted by "Ani" when I reached out to customer service for a billing issue. I was dreading the interaction because other companies have built walls between their customers and the ability to get help. Ani was WONDERFUL! My issue was addressed within 24 hours and I even received a follow up email asking if the "fix" worked. Keep up the good work!

Clean My Mac is like having an expert…

Clean My Mac is like having an expert friend sitting by my side to help me with any question. And it is like having an assistant to save time. A wonderful tool that keeps improving. Additionally, Customer Service is truly that, a group that serves customers. That is rare in these days. They care; and, they work tirelessly to help when needed. Bravo.

Tetiana is very supportive that let me…

Tetiana is very supportive that let me get refund but I'm feeling badly to let down that I had cancelled because Tetiana was very respectful, so friendly, supportive, helpful and caring ❤️

Clean My Mac is most reliable

I've been using Clean My Mac for a few years now, and I find it so reliable at keeping my iMac running smoothly. I'm a real estate photographer, and I run a lot of files on my iMac daily. Clean My Mac cleans all of the old remnants and keeps my iMac running in tip-top shape. A great product!

Customer service was excellent and…

Customer service was excellent and punctual in reply

Prompt and helpful response from…

Prompt and helpful response from Tatiana on Support Desk, she answered my query clearly and resolved my issue. Thank you.

Excellent software

Excellent software, services and support!

The Best Mac Cleanup

I have been using CleanMyMac for 3 years now. It is an excellent solution for making sure that your Mac is clean and operating optimally.

Quick responses from customer service

Quick responses from customer service, easy instructions, pleasant interaction. I have used CleanMyMac for years and it has consistently improved my laptop's performance.

I have paid for subscription recently…

No one answer me though i have supplied the correct email. The online chat is useless no one response. Please send me the activation link and refund my duplicate payment. my email is starlightpuk of gmail.com , may be I have typo to gmul.com Please assist

Great customer service response and…

Great customer service response and communication to my request! Yuri was very helpful.

I purchased a 1-year subscription but it didn't stop after one year

I purchased a 1-year subscription to Gemini 2, a product to help clear some space on my old MacBook Pro's hard drive. Unfortunately the 1-year subscription was not true to its name, as 12 months later I received an automatic renewal notification letting me know I had already paid for the next year's subscription. There was no warning email in the weeks or days leading to the renewal, but there was a sentence at the bottom of the email saying if I wanted to avoid rolling over the subscription I needed to have cancelled it yesterday (after the money had been taken out of my account)! Okay, so far NOT so good. Once I finally realised that all subscription transactions are handled by a 3rd party (Paddle) and there was absolutely no point trying to get hold of anyone there, I emailed Support.macpaw.com. To my very pleasant surprise I received a prompt response from a human being who immediately showed some compassion and understanding and apologised for the misunderstanding (while also pointing out that the original purchase was subject to me agreeing to the Terms of Service). While I admitted that I must have made the purchase without reading the entire Terms of Service document, I also noted that nobody reads these documents, just as they don't read software licencing agreements or privacy statements, and that calling a product a '1-year subscription' is actually misleading if it does not stop after one year. The customer service representative again was very empathetic and agreed that perhaps an automatic roll-over was not appropriate in this case, and offered to cancel the subscription and refund the cost as long as I was willing to provide feedback about the product - which I had absolutely no issues with. In fact, the Gemini 2 product was great. I just didn't need it beyond the initial use. In the end I was very please with the outcome and happy to have been offered an opportunity to explain my situation to a person (not a chat bot or an online form), and to have a sympathetic ear on the other end. All in all, I think MacPaw provides a great level of service that they should be very pleased with - and should not be tempted to remove the human touch.

I love Clean my Mac

I love Cleanmy Mac. It works great and kerps my MacBook humming. I recently had a problem getting it to work after paying my annual fee, but Customer Service quicky sent me a very clear, email with easy-to-follow instructions and oila! Problem solved.

UNABLE TO SCAN

We had a glitch in our scanning device at the beginning of February and we could not use it, but the support team from Mac Paw stayed with us and the problem was finally resolved with the help of them and our neighbor in May.

Excellent Customer Service

When I bought my MacBook Neo, I subscribed to CMM because I already had it on my iMac and was a very satisfied customer. But I goofed and set up the second device on my same 1Mac account. Contacting their excellent Customer Service was easy and my account has now been changed to cover both my Macs and I m extremely happy.

Thank you very much for your support

Great support!!

APP + CS are second to none

APP + CS are second to none Whilst the APP is a leading standard for Mac care and beyond, Customer Service (CS) is reliable, efficient, and personable. Truly second to none. Very happy with the APP and CS.

Software did not function properly for…

Software did not function properly for months. Each time I tried to use kept on asking for me to purchase or sign in for 7 day free trial, although I have paid subs up to 18 November 2026. Send enquiry in to their system no reply... twice!