Other World Computing

Great company

This is aways a great company to work with no complaints

Ordered and paid for overnight…

Ordered and paid for overnight shipping. They did not ship my order. Instead I received a call after 6pm wanting me to verify my company address by submitting my company web address first. I indicated I paid for overnight shipping and the agent indicated that if I wanted to, she could just cancel the entire order. NOT the right answer in my opinion. They won't even give me a refund for the overnight shipping I paid for! (regular shipping is free)

CABLE Does not work and I am out 50$ for shipping.

I bought a cable which was supposed to be a Thunderbolt 2 Cable, but it seems like it's a thunderbolt 1 cable. On top of that, the cable doesn't work. So I wanted to return it. Unfortunately for me, the company doesn't know how to package cables, and put this minuscule cable in a giant box and charge me a NON REFUNDABLE 38$ for shipping. Along with telling me I will have to pay for shipping the item back. So this 75$ non working cable, will have cost me around 50$ and I don't have a working cable. If the item is broken or doesn't work... shipping should get refunded not classified as "an expendable" that's non refundable. Also nowhere on the website does it say that shipping is non refundable. I will NEVER shop with this company again if this is how they do business.

Customer Service? Never heard of her

Ordered parts for my exact model of iMac and received incorrect parts. They gauged me on shipping, refused to cover shipping for the refund. In total I will have paid more in shipping than the value of the product because of their mistake. Beeate dealing with these guys.

it was great

Once a Trusted Brand — Now Just a Disappointment

Used to be my go-to for quality Mac products, but the last two purchases were completely unacceptable. Customer service? Absolutely horrible. Zero concern for customer satisfaction, and no accountability. Most upsetting is they’re selling iPads that are no longer supported by Apple. That means you can’t download even the most basic apps or games because the iOS version is outdated and unsupported. Essentially, they’re knowingly offloading devices that are glorified paperweights — they boot up, sure, but that’s about it. Sad to see a once-reputable company stoop this low. Buyer beware.

all went very smoothly

all went very smoothly, trouble free, product is great

Excellent and fast shipping of orders. I will repeat purchase again in the near future for my other needs.

Excellent shop to order any apple computer parts and for other windows cpu accessories needs.

Well engineered products but quality control is slipping.

I’m an OWC customer since 2010. Over the years I became convinced of OWC reliability, but now not as much. Last Dec ’24, I ordered five storage units from them as part of an upgrade for three Apple M-series computers. Invoices came in just under $3,000. Two 4TB SSD Express units purchased to date are fine. The 22TB STX is working fine so far. The 4TB Mini Stack came with AC prongs incompatible with the provided power supply delaying that computer upgrade. To facilitate the correction I took and provided photos to OWC support. Once OWC determined they sent the wrong prongs, they shipped the correct ones. That new 4TB Mini Stack was unusable for some days. The 3TB STX recently began throwing errors from its HDD. After a lengthy online support chat and troubleshooting that led to the problem not being solved, an RMA was issued. As required by OWC, I paid shipping and insurance to return the defective unit for exchange. This issue added about $40 to the cost of the unit. I received the repaired unit back, shipped to me on their dime, so far it is working. Therefore, of the five star rating I am docking one star each for the two problem units of the five ordered. I am docking another star because the issues I described were not caught by OWC quality control.

Knowledgeable sales

Knowledgeable sales. Trouble free shipping. Good product.

Great prices and super fast shipping

Great prices and super fast shipping - I couldn’t be a happier customer!

Have been purchasing from OWC Macsales…

Have been purchasing from OWC Macsales for years. They are hands down the best, when it comes to upgrading your aging MacPro. Fantastic service department as well.

Great service and great prices

Great service and great prices. I received the Mac Pro and it worked great. I had one little hick up when setting up and I chatted with an OWC rep and fixed my problem / concern.

Ordering from OWC and MacSales is…

Ordering from OWC and MacSales is always solid. Very easy and intuitive. It's the only place to buy all things MAC. I've been a loyal customer for decades and have always had great experiences. Highly recommend.

I found just what I needed at a great…

I found just what I needed at a great price. It was delivered on time. The on-line instructions helped me set it up easily. Now we just see how it works over time.

The OWC Mercury Pro USB 3.2 (5Gb/s) 16X Super-Multi Blu-ray/DVD/CD Burner/Reader External Optical Drive with M-DISC & BDXL Supportproduct I ordered

The product I ordered, a desktop optical drive, was what I needed and is much more substantial than a portable drive. I can rip CDs quickly.

Battery arrived quickly

Battery arrived quickly. Included necessary screwdrivers. Easy install. Thank you.

Fast reliable shipping..

Fast reliable shipping... and you support right to repair... Now that's sustainability.

I recently ordered a new backup drive.

I recently ordered a new backup drive for my older laptop. It came promptly, but the cable was for a newer version of USB. I called Other World Computing, and the tech support said that I needed an adaptor, and gave me the url to order one. I ordered it and it came today and I was in business. I've ordered from the company several times and found them helpful and economical

iMac SSD

Everything went smoothly - simple repair when you have the right provided tools!