Other World Computing

👍👍👍👍

owc keeps macintosh computers working far beyond expectations

Very disappointed this company charge…

Very disappointed this company charge me a lot for return restocking fee support 0!!! Don't buy from this company

Beware of purchases from MacSales

Beware of purchases from MacSales. I initiated a purchase on Friday Feb 13, 2026. Within an hour I attempted to cancel the purchase as I found an alternative product for 1/2 cost. The website has no cancelation process and chat or phone are not available after office hours. I sent a request for cancellation email to "orders-macsales.com" the email bounced as undeliverable (Red Flag!!!) I immediately filed a dispute with my credit card. 30 minutes later, I received a shipping confirmation from MacSales (amazing since the office is closed). I sent an email to "Support-OWC.com" requesting cancellation of the order. I received an office closed reply. I called on Monday Morning Feb 17, 2026 and requested cancellation of the order. The phone support replied that cancellation was not possible since the order already shipped. This is amazing since the order was scheduled to arrive Feb 20. I requested a merchant refund and return shipping label. Phone support gave me the run around and lip service that they couldn't help. Feb 17th, I received email from support-OWC.com apologizing that the order cancellation wasn't possible since the order shipped on Feb 13 while the office was closed. The email then requested that I provide information on my computer system including model and iOS version. Very strange that they want this information. I replied with request for pre-paid return shipping label. This will be resolved either by merchant credit or by credit dispute. Don't trust a site that doesn't permit customer cancellation options.

ordered 4 COAL powerbanks that were on…

ordered 4 COAL powerbanks that were on sale; I have one that works great; all 4 failed to charge and website link for customer service broken; calling them resulted in nearly an hour hold time, then more hold time while they decided to send 4 addiitonal units, and these are also defective. They need to stop selling this junk! Still out my $$$ also.

Never received my computer or $3,000 Refund.

This has been one of the worst customer experiences I’ve ever had. I ordered this computer last week Tuesday. I was supposed to receive it last week Friday. I got the UPS notification that I would arrive last week Saturday. UPS said it would arrive between 1:30pm and 4:30pm and a signature would be required. When I tried to get them to remove the signature requirement just in case I missed the delivery it wouldn’t let me. I tried to get them to do a pick up from a UPS store and they said I would have to contact OWC and have them approve that. OWC told me they couldn’t it was up to UPS. Days of a back and forth and still nothing. And now there is a delay with receiving my refund. I paid over $3,000 for a product from OWC not to never receive it and now delays with my money getting returned. Further more this has gravely impacted a project that I needed the computer for. Had I know this I would have just spent the $3,000 in a local Apple Store. NEVER again will I EVER use OWC or recommend them to anyone. Worst customer service EVER. That also goes for UPS as well.

Excellent company

Excellent company, very professional and attentive.

Muhammad Arsalan

Great products and the company stands…

Great products and the company stands behind them.

Purchased MBP2018 Battery

Purchased MBP2018 Battery, came with all needed for the change! Battery is like OEM, even larger capacity than orig. Found also their video tutorial on MBP battery swap. Solid company! Recommend for sure!

Always reliable

Great Company

Great Company, The products work as advertised. I will use this company again in the future.

Always a pleasure to deal with this…

Always a pleasure to deal with this company. Great products and service.

Aways spot on...

Excellent products

Excellent products, consistently! Thank you.

Very helpful and fast and…

Very helpful and fast and knowledgeable. Recommend this company.

Avoid

I bought a used iMac for my kid. Shows up without a keyboard or mouse. I contact customer service. "Keyboard and mouse not included. It's on the product page." I look, search, search, there it is in TINY print at the bottom. A desktop computer without a keyboard and mouse should be in the product title, because it's absurd. Now I want to return it because the extra cost I will have to spend takes away the benefit of buying it used. But, their policy: "If you opened the box, there's a 15% restocking fee." How do you know there's a problem without opening the box? And, "Customer is responsible for return shipping costs." So either I spend the $$$ on the keyboard/mouse (optional accessories on a desktop computer, to them) Or spend it and my time and headache returning the thing. It's a shady company. Stay away.

Item matched the description perfectly…

Item matched the description perfectly … good shipping too!

New battery in 12 year old Macbook Air

The ease of ordering and navigating the site. The new battery cell has been working great!

Great product and service

I wanted a cheap mac

I wanted a cheap mac, that I could actually use and this mac air was exactly as advertised. For $600 bucks well worth it! Have had the unit about a year now and it still works as well when I first got it. Pre-sales was helpful and informative.