MediaMarkt NL

Its not always best price

Its not always best price. But best service for sure. If its not working - you will get new. If its broken - it will be repaired.

The delivery guys are amazing they did…

The delivery guys are amazing they did good job n was really helpful! Thanx

Employee tried to scam me by falsely…

Employee tried to scam me by falsely claiming that expensive insurance on a fan was mandatory because of the heatwave, which was not true, and by pressuring me to complete my purchase with him. Don't trust their prices or employees

It was quick and easy

No responsibility ! Low Service

Unfortunately, my experience with MediaMarkt customer service has been very disappointing. We purchased a Bosch washing machine from MediaMarkt for around €1,100. The machine had a major failure after only approximately 1.5 years of use, and now, after around 4 years, it has broken down again with a serious electronic problem. The estimated repair cost is around €700. Bosch offered a discounted repair price of more than €420 because the machine is considered relatively new. However, the technician explained that this amount only covers the electronic part and that there may be additional issues causing the failure, which could increase the final cost to almost the price of a new machine. This is not what we expected from a premium appliance at this price level. I contacted MediaMarkt service support twice. On both occasions, I was promised that I would receive a response within 48 hours, but nobody contacted me afterwards. I also left messages in the open repair case, but received no reply. The biggest disappointment is not only the product issue, but also the lack of communication and follow-up from MediaMarkt. I expected a company selling expensive appliances to take responsibility, communicate clearly, and help find a fair solution. I hope MediaMarkt improves its customer service and handles similar situations with more attention and responsibility in the future.

Good service fast delivery

Good advice

Good advice, i bought something there.

price was good but delivery was one day…

price was good but delivery was one day later than promissed

The support staff was great

Friendly and caring delivery personnel

Good service

Amazing service!

Top service from jasper

Top service

Supersnelle levering en goed product.

Fast pickup & easy ordering process

Fast pickup & easy ordering with comparison to alternative products

Lack of third party management and no support to customers

Exactly what I wrote to MediaMarkt: I bought an air conditioner from you and, after three weeks, it still had not been delivered. It was sold by one of your partners, but when a customer buys a partner product through your website you remain responsible, since you put your name to the sale. During the process, the most notable sentence I heard in a phone call was: “There are hundreds of complaints about Medion and an investigation has been opened.” Even so, you have not been able to expedite the investigation or provide a solution to your customers. For example, when I requested a refund I was told Medion had to process the return. If the partner has not responded to your queries about these undelivered portable A/Cs and has not replied for at least three weeks, how can you expect them to handle the refund when you ask for the money? As MediaMarkt, you should refund customers promptly to minimise their loss, then settle the matter with your partner behind the scenes. That is how customer relations are managed professionally: you keep customers satisfied and encourage them to return to your brand. Because of your unprofessional investigation, third‑party management and client‑management skills, I have had to buy another A/C with the same specifications at double the price. I do not find this fair, and I prefer never have to buy from you again.

Very prompt

Outstanding service

Absolute worst shopping experience – Lost orders and broken promises

I had an incredibly frustrating experience with MediaMarkt Hoofddorp. I purchased a Hisense 55" TV and insurance for €573.99 in-store for home delivery to an 8th-floor apartment because I do not have a car. The store completely failed to deliver it on the promised date. When I contacted online customer service, they couldn't see my order at all. I was forced to travel all the way back to the physical store to sort it out. The staff apologized and admitted they forgot to enter my order into their delivery system. They explicitly promised a guaranteed delivery for Monday, July 13th, with a track-and-trace link sent on Sunday. Sunday came with no tracking link. It is now midday on Monday, and the TV has still not arrived, with zero updates or communication. Online chat agents remain entirely useless, claiming they cannot trace the order and telling me to travel back to the store again—which I cannot do because my toddler is currently sick at home. Their logistics system is completely broken, and their customer care is non-existent. I have been forced to file a legal chargeback dispute through my bank to get my €573.99 back. I’m avoiding this store since I rely on home delivery!

Good selection of products

Wide choise, competitive prices, promotions