MediaMarkt NL

Delivery guys failed to remove the old…

Delivery guys failed to remove the old appliance and left it open. We had to pay external repair man to remove it ourselves.

Costumer friendly.

Costumer friendly and helpful personal and easy accesable.

Good experience.

Very easy to get what you want.

Mediamarkt is liable and trustworthy

"I found the rules made by mediamarkt…

"I found the rules made by mediamarkt very anti-consumer. Here is my experience: I bought a new iphone and asked if I could do data transfer before trading in the old iphone. The salesman prompted me to buy data transfer service. I said I could do it by myself in the store. Then he told me it is not allowed to do data transfer inside the store by myself because it is not fair for other people who pay for data transfer. Then I asked I transfer data by myself so I don't need your service, how is it unfair to other people? He just told me it is our store and we can decide the rule. For me it sounds unfair and anti-consumer. I think you could change it for improvement."

Exemplary Service

The service I received was exemplary and the retail assistant who provide provided that assistance Thijs went above and beyond whilst making me feel incredibly comfortable.

Great service delivery on time and…

Great service delivery on time and install new one. M M using a very good delivery company which call me one day before delivery to check that all the sizes where correct! Also the guys who delivered the Fridge freezer new exactly what to do like clock work.

We are extremely dissatisfied with our…

We are extremely dissatisfied with our experience at MediaMarkt. We explicitly requested a SIM-free iPhone and clearly stated that we already have our own mobile operator. Despite this, a mobile operator contract was added during the purchase process without proper explanation and without clear, informed consent. This reflects a serious lack of transparency regarding the contract and discount conditions at the point of sale, resulting in misleading information and confusion during the transaction. When we attempted to resolve the issue in-store, the situation was handled in a highly unprofessional manner. We were repeatedly redirected between staff members, received inconsistent information, and were not provided with clear or competent assistance. At multiple points, we felt ignored and not taken seriously as customers. We were also not given any meaningful support in resolving the issue in-store. Staff stated that the situation could not be resolved and provided no practical solution, effectively dismissing our concerns. Overall, the experience was unacceptable and fell far below a reasonable standard of customer service. MediaMarkt should ensure that all contractual obligations and discount conditions are fully and clearly disclosed before purchase, and that staff are properly trained to handle customer complaints in a transparent, respectful, and effective manner.

follow their suggestion and go elsewhere

I bought a washing machine however they sold it to someone else although I had paid for it due to shipment issue. I went to the store I bought it and the customer representative told me to buy my washing machine elsewhere. I though that this is an isolated case and I called customer service the person told me a similar thing. I wrote complaints through their system, since I was buying all my products in the previous countries from MediaMarkt for more than a decade and I had never problem before. They ignored this behavior and wrong doing of selling my product to someone else completely. The reason I am writing this review now is to guide people who have similar problems. I managed to buy all my products in the last three years from other companies with similar prices, therefore you arent obliged to this tyrant behavior.

The product assortment was good

The product assortment was good. The delivery was on time and the installation people were very friendly.

Good service!!👍👍👍

Knowledge of the staff

Is very good

Helpful

staff are good and polite. quickly helped me with product and billing

Sold a used fan (water still inside) as new, then refused to take it back over its used condition

BEFORE YOU BUY HERE, KNOW THIS: CHECK OPEN-BOX / "AS NEW" ITEMS CAREFULLY. I was sold a used, previously-operated unit as new. PHOTOGRAPH THE CONDITION THE MOMENT YOU OPEN IT. The photos are the only reason I got my money back. SOME PRODUCTS ARE NON-RETURNABLE AND NOBODY TELLS YOU AT CHECKOUT. Read the fine print for your specific item. I bought an evaporative cooling fan (the type with a water tank and a paper filter). My reason for returning it was simple: it was loud and did not perform as described, and the quality did not match the description or the price I paid. But there was more. When I unpacked it at home, it was clearly not new: there was water still sitting in the tank, and the box and the charger were wet. In other words, this unit had already been used and filled with water by someone, and it was sold to me as a normal product with no warning about its condition. Fortunately I was sensible enough to take photos the moment I opened it, and those photos are what saved me. When I tried to return it within a week, I was refused. I was told this was my problem and not theirs, that I should have known this particular fan is non-returnable, and that they do not accept fans back once the filter has been used. The irony is hard to miss: they refused me over a used filter, when they were the ones who sold me a used, previously-filled unit disguised as new in the first place. That returns policy may be printed on the receipt and on signs in the store, but it is not something a customer expects, since the vast majority of electronics can be returned within 14 days, and nobody pointed it out at the point of sale. I had to escalate to a manager and stand my ground. Only once I showed the photos of its used condition did they agree to take it back and refund me. Before that, they flatly refused. I expected far more from a retailer of this size.

Everything is fine

The employers are very good

Thank you for the excellent service

Terrible delivery service

Terrible delivery service! I bought a refrigator, They commit to bring to my door as standard delivery service. Next day logistics company came and told that they can not bring it to second floor because they don’t have equipment to carry it. Moreover they have gone without doing delivery. Customer service contact is pointless, instead of finding a solution they ask me to contact with another logistics company and arrange it myself. Now I dont know where my item is, when it will delivered, even when they come again, I don’t know if they will bring to floor or not. This is my last shopping from Mediamarkt!