MegaSeats (www.megaseats.com) has a 3.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
If I could give them no stars, I certainly would. My son and I are scheduled to go see a concert tonight and did not get a ticket by the time provided i.e. one day before the concert. No communication whatsoever. I had to call and their customer service is closed. Emailed them and received the notice the next day that the ticket was no longer available. I was offered me another seat and a horrible location at no discount. Surprisingly, when I went onto Ticketmaster, there were plenty of seats available in the area. However, I had to pay double the price because it was a last minute purchase. Now I have to wait 10 days for a refund!! Total scam and poor customer service.
Reply from MegaSeats2026-02-24
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide excellent service, and it’s clear we fell short. We’d love the chance to make things right—please reach out to us at 866-459-9233 so we can assist you directly. We are available 10:00 AM to 09:00 PM EST, 7 days a week.
Mega canceled my tickets after I bought a hotel and air fare.
They do not guarantee tickets.
Reply from MegaSeats2026-02-13
We appreciate your honest feedback and regret that the product didn’t meet your expectations. It is important to remember that all purchases placed with us are simply a request for, not a guarantee of tickets. All requests are sent to the seller, who must confirm the tickets are still available. This is because we are a live marketplace (like any store) and while you are viewing tickets, it is possible that many other customers are also viewing them. If multiple orders are placed at once for the same set of tickets, our seller partners are obligated to honor the very first request that came in .
I purchased resell tickets for a comedian near the city I live in because AMEX had a promo. The day of the show I did not get a single email with the tickets and when I went to their website to check it still said that it was processing. It was a friday night and I was desperate to get my tickets since I was on my way to the theatre and I remembered a received an email from a representative so I immediately email them and call Megaseats and they were out of office.
The good news is that after submitting a claim to get reimbursed I received it which is great. But I still invested time and gas to go, trusting that I had tickets purchased. But I think they should have 24/7 support for these type of scenarios since shows and concerts happen mostly at night and on the weekends. I am glad I got my refund but it was still a frustrating experience.
Reply from MegaSeats2026-02-11
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide excellent service, and it’s clear we fell short. We’d love the chance to make things right—please reach out to us at 866-459-9233 so we can assist you directly. We are available 10:00 AM to 09:00 PM EST, 7 days a week.
Thank you for your purchase and for your wonderful review! We're glad you found the process easy, efficient and that you received your tickets promptly. We hope you enjoy your event!!
V
V Lee · 2 reviews · Verified · Experienced 2026-01-28 ·
★★★★★
Easy to use and I was able to pick my…
Easy to use and I was able to pick my seat.
Reply from MegaSeats2026-02-10
We appreciate your review and thank you for choosing us for your ticketing needs! We are glad we were able to make this process as smooth as possible. We hope the event will be an amazing time!
Slow availability of tickets
Not as good as other peers
Reply from MegaSeats2026-02-03
Thank you for your feedback. We apologize for the delay in ticket delivery. For certain events, venues may require a 24–48-hour delivery window, and we always notify customers of the expected delivery date before purchase. If tickets become available sooner, we send them right away—as happened in your case. We understand this can cause some anxiety, but we guarantee all tickets will arrive in time for the event. We hope you enjoy the event!
The ease of ordering and the immediate email acknowledging the order was great. The concert isn’t until September so I’ll have to wait until late August for my etickets
Reply from MegaSeats2026-02-03
Thank you for your purchase! Whenever tickets can be ready ahead of the estimated delivery time, we send them right away so you can plan with confidence. We appreciate your review and feedback and hope you enjoy your event!
We appreciate your review and thank you for choosing us for your ticketing needs! We are glad we were able to make this process as smooth as possible. We hope you enjoyed your event!!
It was very easy to navigate the site and purchase the tickets. The one improvement I would suggest is that you can actually see the actual seats rather than just the row. My elderly mother loves the theater and I always want seats on the end of the aisle where it is easy for her to sit and enter/exit.
Reply from MegaSeats2026-01-20
Thank you for your time and leaving this feedback! Please note that clients are not able to select specific seat numbers on our website. This is due to two key reasons:
Privacy and Security: Sellers who list tickets on our platform typically do not disclose exact seat numbers to protect their privacy and prevent potential security concerns. We hope you have a great time at the event!
Very difficult to simply buy a hugely marked up ticket
Reply from MegaSeats2026-01-15
Thank you for your time and for leaving this review. We are sorry to hear that getting the tickets using the website was a difficult experience for you. It is also stated on the website; the prices may be above the face value.
M
Michael Jones · 5 reviews · Verified · Experienced 2026-01-10 ·
★★★★★
Excellent experience and prices!!!!
Reply from MegaSeats2026-01-11
Thank you for your review and choosing us for your ticket purchase. We hope you have a great time at the event!
Thank you for your purchase. We are glad you were able to benefit from our deals. We hope the event was an amazing time.
K
Kevin H · 2 reviews · Verified · Experienced 2026-01-04 ·
★★★★★
Purchase was easy and tickets were…
Purchase was easy and tickets were discounted!
Reply from MegaSeats2026-01-08
Thank you for your purchase and wonderful review! We’re thrilled to hear you had a good experience with our website and we hope the game will be an amazing time!
Referred by my AMEX Platinum account. Process was quick and easy. Although the fake “sale” was a little silly. Increasing your prices in order to give a fake discount (to the same prices as every other app) isn’t fooling anyone.
Reply from MegaSeats2026-01-08
Thank you for your time and for leaving this review. We hope the event was a good time.
I ordered tickets that were no longer available. However, I was able to purchase the same seats from Ticketmaster. There should be a way to automatically removed tickets if they have been sold or if the seller changes their mind.
Reply from MegaSeats2026-01-08
Thank you for your feedback. We understand the frustration and wanted to clarify that due to the dynamics of a live market if the same set of tickets has been ordered at the same time a few moments apart the seller normally only accepts the first order that came in. However we usually have a wide variety of tickets available to pick if the original order had an issue. After a listing is no longer available it is removed from the listing pool shortly after.
I bought the tickets with instructions to pick up at will call.
I bought the tickets with instructions that I would pick them up at will call. There were no tickets at the window so I had to buy them again. When I called MEGAseats a few days later I was told they had sent me my tickets via email. I found the email with the tickets. Why did they tell me to go to will call in the first place with no indication that they could do it differently at the last minute? No refund.
Reply from MegaSeats2026-01-13
Thank you for sharing your experience. We’re sorry to hear about the confusion and inconvenience you encountered. After reviewing the information provided, we have not been able to locate an order under the details given. We’ve also reached out for additional information but haven’t received a response yet.
We’d love the opportunity to assist you further and resolve this matter. Please contact our Customer Care team at 1 (844) 425-8494, available 10:00 AM to 09:00 PM EST, 7 days a week, so we can look into this and help make things right.
