Michaels Stores (www.michaels.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
m
matt karre · 1 review · Experienced 2026-05-31 ·
★★★★★
Cashier was extremely rude and all…
Cashier was extremely rude and all registers for self check were card only. Cashier would not call for extra help when customers ahead of me were holding up the line deciding what they would purchase. Then cashier helped another customer looking for an item not in stock at this location. She was calling other stores. She would not wait on customers already in line. Still did not call for help. I left my merchandise after pointing out to her I was paying in cash. She then opened the cash register for someone in line BEHIND me. Michael’s has lost another customer.
Deceptive credit card account, impossible to pay online with a debit card. I had to call to pay and I got charged for using a debit card. I’ve never heard of that before. Never again.
L
Lynn · 74 reviews · Experienced 2026-05-30 ·
★★★★★
Even worse self-service payment stations!
For a long time, I've not been very pleased with self-service check-outs, but at least at our local Michaels they usually kept at least one old-fashioned counter check-out staffed with a human being. And like so many other people, that is usually the register I'd use, especially when there might be questions on product prices such as clearance items. On a recent trip to Michaels, I was shocked to see that the former self-service payment stations were either upgraded or replaced to units with very large computer screens. Having such easy-to-read screens can be helpful to customers, but there were other drawbacks. First, there weren't any other options to use a station staffed with a person, only one person to be monitoring maybe a half-dozen stations. When I began to use the station, even before I could scan an item, there was a huge pop-up asking if I was a member of the Michaels discount club. I answered yes and then got a screen to 'enter phone number' but no way to tell whether to use the key pad on the credit card machine to enter the data or if it had to be entered by touch screen. I had to wait briefly to ask the attendant, who quickly did some maneuvers and got a key pad to come up on the screen. Once the data was entered, the system didn't recognize the number. The attendant came back and said that maybe there had been a 'reset' and said, "You can just sign up again. Do you want to sign up?" I just said, "Sorry, Babe," left the cart and exited the store! I don't like making more work for already burdened store employees, but neither do I want to support companies who do their best to alienate customers with user unfriendly technology that also puts human beings out of work!
W
Wilma · 4 reviews · Experienced 2026-05-22 ·
★★★★★
I was at the store #8836 Orlando
I was at the store #8836 Orlando, Florida. I was discriminated and mocked. The person at the front counter claimed to be the Store Manager and refused to provide her name mocked my disabilities infront of guest and another employee multiple times. All bc I asked a question with a few frames pricing, since I a cannot see very well. I was humilliated and discriminated by the two employees, one claiming she was a Store Manager. Appauling and unacceptable.
k
kelly wallaert · 3 reviews · Experienced 2026-05-18 ·
★★★★★
Deceptive credit card practices
Deceptive credit card practices. Hidden fees. Very difficult to make on line payments. DO NOT RECOMMEND. Have canceled account.
R
RANDOLPH C MAXWELL · 16 reviews · Experienced 2026-05-13 ·
★★★★★
So I used my Michaels Card sparingly so…
So I used my Michaels Card sparingly so I went to use it today and it was unauthorized. Confused as I owed them nothing and never carried much of a balance at all. Never ever was there a late payment . My limit for 3 years was and remained at $ 350 , I never spent $ 350 . Michaels closed my account without notifying me for no activity . There was no one in the store when I was there. I hope they are the next to close . I’ll never shop there again and it’s not as if they won’t miss my money . They will
B
Bang Er · 1 review · Experienced 2026-05-10 ·
★★★★★
Workers locked up and closed the store…
Workers locked up and closed the store 10 minutes before closing. No customer was in there. But store should have remained opened until 7. Had to make an urgent purchase but workers just ignored my knocking while sweeping the floors. Didnt even bother to acknowledge me.
D
Dennis Carter · 4 reviews · Experienced 2026-05-04 ·
★★★★★
Cary NC store s delight
Went to the Cary, NC store today just after store opening. Was treated wonderfully, especially by Kristin. I was thanked for my purchases which were marked down for a great value. I am hoping this store stays viable in this tight economy, especially with the friendly associates who made my visit a pleasure. If I could give a higher rating I would.
C
Consumer · 2 reviews · Experienced 2026-05-02 ·
★★★★★
I purchased 12 small plates and one…
I purchased 12 small plates and one tray from the new Jonathan Adler merchandise. I only received 11 plates and the tray was badly chipped. I tried calling customer service 5 times during a 3 hour period. I never got thru to a live person. I always got disconnected. Since it seemed impossible to reach a live person, I went to the store in Pasadena CA. The salesperson had no idea what to do about the missing plate. The manager was called over. I told her the problem and she said Michael’s online is a totally different store than the physical store in Pasadena. I found this hard to believe as the sell the same merchandise and have the same name and logo. She told me I had to keep calling customer service. I showed her my phone and all the times I had attempted to call. She said if she simply gave me the plate and handled the situation internally, I would be stealing the plate. She never once said “let me help you” or “ how can I help you” or “I’m sorry you had that experience.” I asked her to call customer service. She finally, begrudgingly, agreed and made it clear that I was totally putting her out. She was able to reach customer service and they told her to just give me the plate. She ended it saying “see you could have done that.” She made it clear that I totally inconvenienced her. I would have much rather reached customer service than drive to the store.
I don’t know how Michael’s trains their employees but it was a terrible experience. It appears from this site that I’m one in many to receive this kind of service.
S
Stan Weatherington · 1 review · Experienced 2026-04-24 ·
★★★★★
MY WIFE BOUGHT A NEW SINGER SEWING…
MY WIFE BOUGHT A NEW SINGER SEWING MACHINE SO SHE THOUGHT. OPENED IT UP WHEN SHE GOT HOME. IT HAD ALREADY BEEN USED AND MISSING ACCESSORIES. TOOK IT BACK AND GOT MONEY BACK. ORDERED A NEW ONE. SAME DAMN THING. NOT A NEW MACHINE. WHO EVER RUNS THE COMPANY DOESN’T GIVE A CRAP ABOUT THE CONSUMER. JUST A MONEY GRAB. F-
J
John Davis · 4 reviews · Experienced 2026-04-24 ·
★★★★★
I knew my review would not be posted
I knew my review would not be posted. Too much truth. No matter how many times I asked for a tracking # I couldn't get one. It did show up. We have porch pirates where I live. I just wanted a ball park time to watch for it.....John from Iowa.
A
Ali Hughes · 1 review · Experienced 2026-04-25 ·
★★★★★
Ordered same day delivery
Ordered same day delivery. Order never shows up. This is the second and last time. Go on app to chat with customer service. Doesn’t work. Call customer service. Says the hours are 8am- 7pm on Saturdays. At 6, no answer. Sunday morning 8am, no answer. Finally around 8:20am get ahold of customer service and they’re absolutely no help. Only solution is to wait for it to come maybe today or cancel. I will NEVER return. The selection sucks anyway. Bring back AC Moore
A
April Juarez · 1 review · Experienced 2026-04-15 ·
★★★★★
have never been so rudely spoken to in…
have never been so rudely spoken to in the manner I had to endear and out of all things in front of my 5 year old and 9 year old. The very first time I have ever stepped foot into a Michael's buisness/store was tonite. My children and I were minding our own, just shopping, all of a sudden a man with black hair stepped in front of me and said its time to go, I look at him cause I knew the store wasn't closed yet, and he said I need to leave and not cause a scene.
j
jim armstrong · 2 reviews · Experienced 2026-04-06 ·
★★★★★
I ask a sales clerk for some help…
I ask a sales clerk for some help finding something and she acted as if I was annoying her not answering my questions except tell me what aisle I can find something in. I’ve been looking in those aisles, but I needed some fine-tuning. There was nobody in the store so I don’t understand why she couldn’t . Her being pleasant would’ve gone a long way, even if she couldn’t help me, but she was anything but
C
Carmen Villas · 2 reviews · Experienced 2026-04-02 ·
★★★★★
Same shoe different price
Same shoe different price. The mangers explains one came in a different date..
Same color same brand,same shoe.
J
Jan · 1 review · Experienced 2026-03-19 ·
★★★★★
I purchased artist loft paint by number…
I purchased artist loft paint by number and it was crap!!!! Threw it in the garbage as I had gotten so frustrated with the paint not covering. DO NOT RECOMMEND
J
Jessie · 1 review · Experienced 2026-03-01 ·
★★★★★
I like the selection of craft supplies
I like the selection of craft supplies. The staff are nice and helpful. Great coupons.
R
Roberto · 2 reviews · Experienced 2026-03-21 ·
★★★★★
Clerk made a special effort to find what I needed. Much appreciated!
Clerk (Anmol) in Langley store made a special effort to find what I needed. Much appreciated!
L
LAURA · 4 reviews · Experienced 2026-03-12 ·
★★★★★
SCAM! Items listed on website are never delivered
I placed an order of items that were all listed as in stock but for shipping only. A few days later, the entire order was cancelled because all 7 items were supposedly out of stock. I called and was told a convoluted story about the store that was supposed to send them to me was out of them (even though they were listed as shipping only, not from a store). I was told to order again with the agent on the phone, and the order would be successful. Today, three days later, I get yet another notification that the entire order was cancelled because everything was out of stock. These items are not only on the website, they are being advertised on the home page! So, 7 days after my initial order, they are still listed as in stock, and Michael's is urging people to buy them. What kind of scam is this??
M
Mary Billinger · 3 reviews · Experienced 2026-03-11 ·
★★★★★
I went to buy fabric from Michael’s and…
I went to buy fabric from Michael’s and I had two ladies there named Elena and Lee, which both told me that wait on me after waiting like 5 to 10 minutes I see nobody so I goes up to Elena and she helps me now at the time I didn’t know, Elena was the store manager. She was one supposed to help me from from the jump so now I wanna ask what’s the names like why I had to wait to be waiting on they were very unprofessional. They didn’t wanna give me her name. They told me that Elena was. The store was the manager when Jennifer is the store manager she wasn’t even there just basically what I’m saying is treat people like how you want to be treated it don’t matter with nothing. They customer service was terrible today so I reached them a zero and I’m a loyal customer and this store was located on Boston St., Baltimore, MD.
