Michaels Stores (www.michaels.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Yesterday went into Deptford NJ store..how lucky ..I met Dominic working in the Frame Department..needed a new Matt for a different size pic…how pleasant & knowledgeable…got me in & out within 30 minutes…truly don’t see that customer service much anymore..definitely will be back in ur DEPTFORD…store..all ur employees said hello too..WOW…👏
I ordered yarn in July. The delivery supposed to be August 3. I received an email from Michael's to review the product on Aug 7th. I checked the tracking and the product had never been delivered to the shipper. The agent took nearly 30 min to come online and basically said it wasn't Michael's responsibility to track late orders an I would have to wait until Aug 14th to apply for a refund. So Michael's isn't responsible for letting customers know about shipping problems and don't keep track of mail orders. Poor customer service and bad business practice.
In your Frederick MD store, I have been helped by Elaine on several visits. She assists me with the checkout and helps me with suggestions. She has always been friendly. I appreciate it very much.
I live 70 miles from nearest store. No way with on-line to indicate that all items must be shipped. Inquiry to customer service (on-line) totally useless. If they cannot deal with such a simple request, why are they even on-line?
Buyer Beware: If you are using Michaels custom framing, always check their online pricing estimator before heading into the store! I looked on the Michaels website to have two 18x24" prints matted and framed. The website was advertising 70% off, and the quoted price came out to $98 each. Because I wanted to see the mat colors up against my actual prints, I decided to take them into my local store, which was also advertising the 70% off sale. The salesperson who assisted me was very knowledgeable and did a wonderful job helping me select the perfect mats to set off the artwork. However, when it came time to ring it up, the store system calculated the total for the two single-matted, MDF frames with acrylic at $422.82 (reflecting a staggering "regular" price of $1334.22 for the pair). Fortunately, when I showed the employee the $98 online quote, she kindly adjusted the total to match the website. While the customer service at this location was fantastic, the in-store pricing system is highly misleading and vastly inflated compared to their own website. Make sure you do your homework online first so you don't overpay!
I wanted to make a return today at Toledo Talmadge store and I didn't have my receipt or was a member, but the manager ( I think Julie) went above and beyond to help me... Customer for life thanks to her. Bill Caldwell
Michael's is now selling items on their website that is not affiliated with Michael's. When I went to check out I noticed each item was being shipped from different companies. I will never shop Michael's again. I want a real store not a temu shop.
Went to our local Michaels to pick up my online pickup order. One of their store employees followed me out, yelling at me, making me feel like a shoplifter. Years ago, when Michaels first deployed their "self-service kiosk," I was told to pull a little label from the front of the kiosk and put it back in the bin after I took my bag/stuff. This individual told me "that sticker belongs to the store." I told her I put it in the bin like I was told to! Obviously, she didn't bother checking. If this is the way I'm going to be treated for doing nothing wrong, I'm going to just keep my purchases to Hobby Lobby, Walmart, and amazon! I recommend you reconsider shopping at Michaels.
I bought a frame there for 100. then paid an extra 80. for them to frame something, I was told that it would be stich in. Upon picking it up over a week later all they did was pin it in with the pins that come with the frame. It would of took me 10 min to do the same thing, are you kidding me what a con-job!!! I'm going back for a refund!
The customer service was awful. She had a bad attitude and when I said "im sorry I'll get out your way" she said "Good." And the other lady there was no help either.
I visited the Michael's store in SIlverdale WA. on 2 July 2026. I was uneasy about getting a large canvas framed..just gathering info.. really. After meeting Dylan I felt like I was definitely in the hands of an expert. He made me feel so confident that my project would be successful. He is a great listener, a real expert in his field and a great face for the company. So glad i was able to work with him! A real professional!
Get out of the framing business . L
**Highway Robbery!** I brought in an existing 14" x 14" picture frame with glass, hoping to reuse it for a new piece of artwork. The work required was very straightforward: open the frame, remove the old artwork, float-mount the new piece onto a backing mat, cut a single mat to fit, and reassemble the frame. No new frame, no glass, and minimal customization. I was shocked to be quoted **$176 before tax** for this service. For the amount of work involved, this price is excessive and difficult to justify. Equally disappointing was the customer service. The sales associate provided no guidance or suggestions regarding mat selection or design options. In a custom framing department, I would expect at least some level of expertise or creative input to help customers make informed choices. When I expressed surprise at the quoted price, the only response I received was, “I just sell the products; I don’t have a say in the price.” Fortunately, I sought a second opinion from an independent framing shop, which completed the exact same work for **$40 plus tax**. The difference speaks for itself. Between the unreasonable pricing and the lackluster customer service, this was a very disappointing experience. I will not be returning to Michaels, simply as a matter of principle.
I have been very happy with Michaels products - I am blown away with the sneaky way they operate with the Michaels credit card. Call to pay off a full balance, they say "you no longer have a balance." THEN the next day you have a late fee assigned, a paperless fee, and an interest charge that compounds. It's like you can't avoid the balance, late-fees and interest no matter what. I had to ask the person on the phone if they were a robot or a person, it was so frustrating, I couldn't tell. Going to hobby lobby from now on.
This is a.product complaint. Several picture frames have mats that are securely glued to the glass. Dirt and paper debris are trapped between the mat and glass. This is not an acceptable.framimg presentation for photography or art pieces. I will not be purchasing frames or any product at Michael's in the future. As well, I will be sharing the information regarding the very low standard frames with photographers and artist groups.
Oof, buckle up, because this is about to be LONG: I want to give the loudest applause to the Saturday morning staff of June 20th at the Michael’s on Vestal Pkwy E. Today, I made the risky decision to bring my three spawns with me for the first time to this store to find very specific items for a very specific art project. (I won’t bore you with the details of said project, as this will already be a long enough review.) In the infamous words of Ron Burgundy in Anchorman (2004), I felt as soon as I entered those automatic doors that I “immediately regret making this decision.” This store was too nice, and my crew was far too feral. But alas, I took the risk, and like a walking commercial for birth control, me and the mini freeloaders made our way loudly through the store. I didn’t know where anything was, so we were going in circles, and I was working up the courage through my anxiety to ask for help. Then, this amazing employee (whose name I incredibly regret not getting, but the staff should know who she is — she had black hair and absolutely stunning blue eyes; a contrast on par with Alexandra Daddario) approached me and offered to help. She took the giant canvas I was juggling and brought it up front for me, got me pointed in the right direction, and was incredibly patient as I followed behind her with my chaos crew in tow. Also, shoutout to the lovely lady at the material cutting station who came in clutch, and whoever watched the restroom door for my oldest so she could use the men’s bathroom since the other one was occupied. You are all unsung heroes. And Jen! Jen, Jen, Jen… She was up front at the register and got the absolute worst end of our circus crew. (I imagine it was like a horror movie where you could hear the chaos slowly making its way through the store, getting closer and closer.) She had to deal with me loading up my items, then realizing I didn’t have the thumbtacks I needed, then realizing said thumbtacks had been opened by the youngest spawn and exploded all over the aisle. I then had to briefly abandon my mutinous crew of mini pirates to retrieve a new pack. Jen, if you’re reading this and thought for even a second that maybe I wasn’t coming back…please know that thought absolutely crossed my mind. I also want to apologize to Jen for getting a little snappy when she tried to get my phone number at checkout. I had reached the level of overstimulation where I could hear colors, and I was not operating as my best self. Then, after allllll of that, I had to come back because I left an item sitting at checkout. So yes — this Saturday morning team deserves all the kudos. They were patient, helpful, and kind while dealing with what I can only describe as a traveling circus. I probably won’t be coming back to this store…possibly ever again, but that is not a reflection of the store itself or the amazing employees. It is solely because I cannot emotionally recover from the chaos I brought into that building. Sincerely, The Dumpster-Fire Mom of Binghamton
I used to trust Michael’s for quality and pricing. However, I recently placed an online order. Noticing it hadn’t arrived when they said, I tracked the status. The package had been damaged five days prior, and discarded in its entirety by the shipping company, and Michael’s had never informed me! After talking with cutomer service, they did refund my order and give me a $25 egift card to cover expedited shipping since the items were so late. THEN I went online to reorder my items and the web site was horrendous! The “add to cart” button wasn’t working on any pages and I had to give up because I literally couldn’t place an order. I’m so disappointed and frustrated.
I love this store and depend on it for my business but you cannot raise your prices 25% and then turn it into a "sale" for the exact same amount. It's illegal and probably not going to help you stay in business when your stores are always empty anyway...I was about to order A LOT of supplies for my projects when I saw that you had done that. I will just go to my wholesaler instead.
Custom framing was in error at the employee submission. Wrong size frame. Custom Framing manager was very unsympathetic and rude. Decided to walk out and deal at manage store level.
This is the second time I've ordered from Michael's and had a bad experience. The first time I ordered pick up in store and when I got there they said the item had already been picked up. I tried an online order and it's been 3 weeks and I still haven't recieved the order. I asked for a refund and they are not giving me a full refund, only partial. I haven't recieved any of the order! I should recieve a full credit.
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