Michaels Stores (www.michaels.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Today I visited the Michael’s store in Mount Prospect for fabric. I asked a young woman where I could get 3 yds. cut for purchase. She said she could help me. Unfortunately she had no idea about how to cut fabric. I’ve been buying fabrics for decades from other stores and have never run into someone trying to measure whereby she kept pushing the fabric away from the start of the measuring yard stick. I was clearly going to be shorted by an inch or more per yard. I stopped her & asked her to please get the manager who then treated me rudely, was very abrupt and made sure I didn’t get a centimeter more than the 3 yards I requested! I will never visit this Michael’s store again. And I truly miss Joann fabrics!
Signed,
68 year old woman who was very offended by the lack of customer service
If I could give Michael's Arts and Crafts stores zero stars I absolutely would... I have never been so frustrated and so annoyed at trying to track down some spikes.
My daughter sought these spikes for an art project. We looked at several of the stores, pick the one that showed the most stock and off we went. To say that we were disappointed is an understatement.
My daughter spent close to 30 minutes looking for the spikes in the right aisle, only to be told that they were out of stock. I am not sure why Michaels cannot update their website and their stores with software that will let you know an accurate stock count of a specific item at the moment you look it up. Apparently, this is a very difficult task, because not one of the four stores we visited had the spikes.
So if Michael's wishes to continue being a less than average store, they can keep going the way they're going. Amazon will no doubt continue eating stores like Michaels for breakfast and delivering next day for people who have an Amazon Prime account. For the rest of us average people three to four day delivery should be just fine--and it is often less.
Best advice? Don't bother with Michaels.
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LiNDA HUYNH · 38 reviews · Experienced 2026-02-24 ·
★★★★★
Horrible webpage
Horrible webpage. Doesn’t filter well and it doesn’t show my order history or let me edit my order afterwards even though I used wrong payment.
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Emma · 1 review · Experienced 2026-02-23 ·
★★★★★
Terrible customer service experience
Terrible customer service experience! I tried calling three different locations, but I couldn’t get anyone on the phone. After waiting for what seemed like forever, I gave up and called another store. They were just as bad, ignoring my calls. Thss experience has left me frustrated, and I definitely won’t be shopping here again. I will be taking my business elsewhere!
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Sherry · 17 reviews · Experienced 2026-02-20 ·
★★★★★
For Good Service shop Hobby Lobby
I called two Michaels stores. I gave them the benefit of perhaps being busy on the first calls. Neither ever answered. I then called Hobby Lobby and the phone was answered promptly and pleasantly. I was transfered to the department that could help me. The phone was picked up and the customer service was great. Michaels can kick rocks!
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Affen · 2 reviews · Experienced 2026-02-19 ·
★★★★★
i can only tell bad things about Michaels.com
I have never registered with Michaels or made a purchase there, yet I'm bombarded with spam emails – about 50 per month. This is completely unacceptable and a blatant violation of privacy standards.
From my perspective, michaels.com is highly questionable with dubious morals and practices. The fact that you can't even properly unsubscribe from a newsletter destroys any trust. I wouldn't recommend doing business with this shady organisation.
Very expensive-yesterday I saw candles or something else with one label,today-is expensive than yesterday. I saw something else in the website in store and after one hour I was in the store and they don't have this.I know they lying. They put something expensive things. They change the price every day. It's so expensive.
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Anna Albea · 1 review · Experienced 2026-02-12 ·
★★★★★
Colonial Heights, VA
I went to the Colonial Heights, VA Michaels to pickup and purchase Valentine Supplies for my grandson’s elementary class. There was an older Caucasian female at the register before me that took a long time at the register. There was no problem, but I am disabled with unbearable pain. It had taken some time with this consumer. I went to the register next to purchase and had questions about my items. The older Caucasian Cashier was very arrogant and made me feel as if I were not worthy of her time. She was very short with me and rude. I do not want anyone to bend over backwards for me and my request or questions were simple. I deserve courtesy and respect just like anyone else. I hate prejudice and this is what I experienced with her. The next Caucasian Female at the register was treated with kindness. I never said anything rude to her, but this Cashier responded like I was as not worthy of her time. I was so incredibly upset, and I finally purchased my items and left the store. I am a Senior African American Female that gives respect and kindness also. This was so very upsetting, and I did not deserve this treatment. THIS IS JUST WRONG!!! You may contact me for further information.
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Pam · 9 reviews · Experienced 2026-02-09 ·
★★★★★
Terrible customer experience!
Went to Michaels hamilton place, Chattanooga, th. Waited at checkout while 3 clerks finished chatting. I asked one clerk where to check out. She told me to use a new self check out. Having never used it before, I asked several questions which frustrated her to no end. I asked for help again and she told me she didn't have time to help me. After I finally figured it out. I bagged my items in too small bag (afraid to ask for larger one) I did ask for manager, she pointed him out. I told him about my experience and pointed out rude clerk. He smiled and apologized. My last trip to michaels. Thank goodness we have another better option in same area.
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Arizona · 1 review · Experienced 2026-02-10 ·
★★★★★
Bad Coupon Practice
This store brand - like some other stores such as Kohl's, "give you a coupon" AS YOU ARE CHECKING OUT - these cannot be used until your "next visit' and expire within a week or two. This is a TERRIBLE practice - I no longer shop at Kohl's just because of this practice.
If you are really honest about offering coupons and attracting repeat customers - allow the coupon to be applied to the current purchase (in addition to other coupons that might be brought into the store)!!
I would shop there FIRST if that were the case, along with lots of others who find this practice not only annoying but disrespectful.
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⭐ Yoto Review From the Ballard Family
⭐ How We Joined Yoto
I was introduced to Yoto by two people who cared about me. My special‑needs teacher (a man) told me, “This will help my students. You should leave the other company and go to Yoto.” Later, one of my dad’s coworkers also recommended it for me, my brother, and my niece.
When I turned 38, I got my first Yoto Mini for my birthday. Later I received my Third Generation Yoto Player as an early Christmas gift, but it was part of the same celebration.
My brother Paul, who is 29, now uses Yoto too. My niece Lizzy, who is 5, also has her own Yoto Player. My dad — Lizzy’s grandfather and Paul’s father — bought ALL the Yoto Players for the kids in our family. We all used the Toon Box before, but we switched because Yoto was recommended for us.
All the grown‑ups — my mom, my dad, and my brother — love the players and love that their children use Yoto.
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⭐ My Experience With the Third Generation Player
I’ve used Yoto since October 1, 2025. I switched to the Third Generation because I needed the night‑light and OK‑to‑Wake clock. I’m scared of the dark, so the blue night‑light and green wake color help me feel safe. I also travel with my player, and having the night‑light built in helps me stay calm away from home.
I use Make‑Your‑Own cards to stay connected to someone special to me in Tasmania, Africa (9 hours ahead). His messages help me when I have big feelings. I’ve made 14 cards, and I love the bedtime songs on YotoSpace.com.
My family also enjoys Yoto. We like the Adventure Jackets, and my brother and I listen to Jake on Yoto Daily.
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🎧 My Card Collection
• Laurie Berkner Food Songs
• Laurie Berkner Transportation Songs
• Timmy’s Make‑Your‑Own Cards
• Inside Out
• Daniel Tiger Sleepy Stories
• My 14 Make‑Your‑Own Cards
• My “About My Life” Playlist
• My Travel Places Card
• My Introduction Card
• My “About Me” Card
• Sissy & Ben’s Adventure Podcast
• Sissy & Ben’s Rainbow Bridge Stories
• Sissy & Ben’s Feelings Podcast
• Sissy & Ben’s Bedtime Stories
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❤️ What We Love
• The night‑light and OK‑to‑Wake clock
• Traveling with the night‑light
• Bedtime songs
• Make‑Your‑Own Cards
• Stories, music, and routines
• Feeling safe at night
• That our whole family uses Yoto
• Having Timmy’s voice on my cards
• All my Ben & Sissy shows
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😡 What Needs Improvement
Customer service is the biggest problem.
The Toon Box company cared more about helping us and keeping our players safe. Yoto does not feel the same. I contacted customer service and never heard back. It feels like our opinions don’t matter.
You also removed the USA phone number, so now we have to call London or wait a long time on chat. That is not fair to families who need help quickly.
The players also need improvements:
• They are not waterproof.
• There is no way to find a lost player, even though many people travel with theirs.
• Cards should have a chip showing who they belong to, so if someone else uses them, the player alerts the owner.
We love Yoto, but these issues make us feel unheard.
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🌟 Final Thoughts
We will always be customers because Yoto helps our family in many ways. But if you want more kids, parents, and special‑needs adults to stay with your company, you must improve customer service and listen to the families who depend on your products.
Thank you for reading.
This review is from the Ballard family.
We hope you fix what is wrong.
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Andrea Green · 22 reviews · Experienced 2026-01-28 ·
★★★★★
I have done yarn art for over 50+…
I have done yarn art for over 50+ years. However, the last 3 or 4 orders from Michaelsl (with their Loops & Threads house brand) have been a complete waste of money, and time.
Talk about "yarn vomit"! The skeins are almost unusable, probably lost half of each one.
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cicampbe · 2 reviews · Experienced 2026-01-24 ·
★★★★★
I purchased a Cricut product I needed…
I purchased a Cricut product I needed to cut felt. I asked for the Maker 4, but was given the Explore 4 instead - it doesn't cut felt. Immediately, within the hour after purchasing, I took it back to Michael's with the receipt. Michael's won't replace it because the box was opened. Now I have a $300 paper weight I can't use. Unbelievably short sighted customer service. DO NOT BUY THROUGH MICHAELS
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rtgrovesjr · 1 review · Experienced 2026-01-21 ·
★★★★★
BEWARE ORDERING SLICK BLUE PRODUCTS Via MICHAEL’S WEBSITE!!!!
BEWARE ORDERING SLICK LUE PRODUCTS ONLINE FROM MICHAELS!! I ordered 4 packages of cloth napkins, each package stated to contain 4 napkins - a total of 16 napkins ordered. Michael’s supplier of the napkins is SlickBlue. Inly one package of 4 was delivered in an unopened package. Michel’s is having me deal with SlickBlue with respect to the 3 packages that were not delivered. The napkins cost over $100. I have provided SlickBlue with proof of my order and requested that tgey complete fulfillment of the order by sending me the remaining 3 packages. They have been sliw to respond and their most recent communication asked for a phto of the mailer in which the delivery of tge one package was shipped. That mailer h
Was discarded when the shipmet was delivered, and I consider the request outrageous! This company is trying to steal the cost of three of the packages, approximately $75, and Michaels is requiring that I deal with SlickBlue, since they were to be the shippers, even though I ordered on the Michael’s website.
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Barbara Gresli · 2 reviews · Experienced 2026-01-16 ·
★★★★★
Bought yarn on line to make socks
Bought yarn on line to make socks. Every skin was a different dye lot. The color variations were not even close.
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Rose M Brown · 8 reviews · Experienced 2026-01-09 ·
★★★★★
In-store only, never order for delivery
I have purchased literally thousands of dollars of merchandise through Michaels to supply the needs of my small business creating art and jewelry for my gallery. I found shopping in the store is usually okay. They don't always have the merchandise I need but that's to be expected. The one area that they absolutely stink at is managing orders to be shipped to your home or business. Their system to process orders for shipping is horrendously bad. And returning merchandise ordered through Michael's that was supplied through a third party entity is a complete nightmare. I ordered items through Michael's that were supply by Blick art. The order was mishandled by both Blick and Michael's; and then FedEx. It was horrendous. I would love to leave a one-star rating because of that one order and all of the aggravation I had from it, but to be fair Michaels itself has some good qualities so I can't give it the lowest rating.
Website experience was horrible. Kept popping things up, shifting things, and slow loading. It cleared the shopping cart while trying to sign in, and wouldn't take a gift card number as payment, saying there was an error. We had to complete the order with their phone app (so missed out on being able to see anything easily on the big screen) to get it to work
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Mickey · 1 review · Experienced 2026-01-05 ·
★★★★★
I just left one of your stores and I…
I just left one of your stores and I bave absolutely nothing good to say about it! Please STOP with the advertising of fabric because there. Was nothing to speak of in your store. 2 very short aisles at the very back with a big sign on the framing facility counter to go get you stuff cut in front of the store….one cashier….rude….asking for you to come to the very end of the check out area, no polite, not greeting….when I asked for 3.5 yards I was told that you don’t sell half yards….she then measures out the left over of the remnant and there is 3.25 yards but she tells me I will be charged for 3, which by the way is what I had asked for. All the other fabric I picked for quilting I had to buy yard, no half yards….very convenient for quilters wanting to do 9 patch quilts….I then told her I had a coupon and she was so very happy to tell me that Michael’s does not honor coupons on fabric. This wonderful store is located in Davie, Florida. Beware people….also the quality of what they had leaves a lot to be desired.
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FSun · 11 reviews · Experienced 2025-10-16 ·
★★★★★
Mirror Mirror
I measured my
Opening and searched the site and it was so easy to find my mirror accommodations! Turned out perfect! Wanting to post Before and after photos! Where?
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Kevin Miller · 1 review · Experienced 2026-01-04 ·
★★★★★
DON’T ORDER CUSTOM FRAMES FROM MICHAELS!
Ordered custom canvas frames for Christmas presents this year and the experience has been abominable! The Website promised they would arrive by Christmas with the $40+ expedited shipping. Here we are two weeks later on January 4th and I’m still waiting on one of the frames to arrive. The staff inside the store stated they aren’t able to look up the order, or do anything remotely helpful for that matter. It’s hard to believe they can’t pull up the order in their system to help track or assist with receipt of the items. Despite the fact it was ordered on Michael’s website and is being delivered to the Michaels store! Makes no sense. I would give it zero stars if it let me. The poor soul behind the desk wasn’t at fault but had to hear my vent nevertheless
