Minted (www.minted.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
I would like to use a templated table place card, but you CANNOT remove "Table" from them. This inflexibility is very crazy in 2026 when you don't necessarily need to place a table number on a place card. We won't use Minted for the rest of our needs because of this backwards formatting issue.
Minted was amazing with making the edits and changes we wanted to do for my daughters wedding invitations and the accompanying envelopes, reply cards, etc.
Hello Tracy, Thank you so much for your thoughtful review! We're delighted to hear that our team was able to help with your daughter's wedding invitations and stationery. It was truly our pleasure to be part of such a special occasion. Wishing your family a beautiful wedding celebration and a lifetime of wonderful memories! All the best, Minted
Commenting for the second time. They asked for our email and order number regarding our undeliverable wedding invitations. Someone named Kaira from customer service was supposed to get back to us after we sent that info to them. NOTHING! Warning! Do not do business with Minted!
Hello Lou, We sincerely apologize for the frustration and understand your concerns. We have made several attempts to assist and have reached out regarding the next steps needed. As you are not the account holder, our Customer Privacy Policy requires authorization from the account holder before we can discuss the order or proceed with a resolution. We have reached out to the account holder again and hope to receive the required approval soon so we can continue working toward a resolution. All the best, Minted
Where are the wedding invites I ordered Minted? Just a status of “we are producing your order” on repeat. Never received the samples ordered either. You quickly processed my huge payment for 100 invites. Hard to reach customer service…..
I had a wonderful girl named Tiara help me. I received my PERFECT invitations only to realize that i had a conflict with the date .. after they had been printed., that was my fault because another family event was taking place the same day. The customer service and the quality is never compromised with this company. they are rushing my order and im so excited to see the replacments.
Hi Betsy, Thank you for the wonderful review! We are so glad you are happy with the excellent quality of your order and that our timely service and team member Tiara made the process seamless for you. We can't wait for you to receive the replacements and look forward to helping you with your next project! All the best, Minted
Our wedding invitations were printed extremely sloppy. The cards had borders that were uncentered, and it was challenging to even get a small refund. I would not recommend the vendor.
Hello, Erica. We're so terribly sorry to hear about your experience. We've sent you a DM to help you further with this.
RUN AWAY FROM THIS COMPANY!! There is NO customer service except an email that responses 24 hours after any interaction - even if a direct response to their email on the issue. Every person who responds is different and has no understanding of problems - they do not seem to have access to the order history. An envelope print color error (printed in a different color than invitations!?!) has turned into a loop of bizarre "customer service" emails and delays - despite being accepted as their mistake and informing us the envelopes would be corrected and expedited. More than a week later after following up, we've been told nothing has been printed because of a technical glitch. Its beyond belief that this company survives - wish I had read reviews before paying so much money for a terrible product and service.
Hello Kelli, We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly! All the best, Minted
I have never had so many issues with a company. They're dishonest with their discount promos, their customer service and accounting are awful, and quite simply, they're dishonest. Stay away!
Hi kel. We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly! All the best, Minted
Utter crap. Paid $72 for a framed print and it looked horrible. Cheap frame, sloppy edges, just junk. They wouldnt issue a refund then disconnected mt customer service chat. Do not order from here
Hi Laura, we're so sorry for your experience with your art print order! We will be reaching out for your information so that our Team can further assist you with this situation. All the best, Minted
I was able to get the help I needed to complete my invitation very quickly. The invitations arrived timely and they are beautiful!
Hi Marsha, Thank you for the wonderful review! We are so glad you are happy with the excellent quality of your order and that our timely service made the process seamless for you. We look forward to helping you with your next project! All the best, Minted
Spent a ton of money on Wedding Invites through Minted. Received them around April 22nd. Looked through the first few invites in the stack they sent and they looked great. I started batch mailing some I did about 10. The next day I noticed on about 35 of the remaining ones I have huge quality control issues with design elements completely misaligned. So with the ones I have left about 35 are totally messed up. 15 are decent. Now I'm worried if the ones I already sent out were mistakes. Best Minted can do is reorder them with a turnaround time quoted at being delivered on May 1st. Completely unacceptable for a brand all about custom invitations to mess up over half of the ordered invitations. Although they are replacing these. It is still a huge delay and the lack of any type of sympathy or reimbursement for messing up such an important piece of material is insane. Update April 30 They resent 60 of the invites (no refund or reimbursement). I finally got the new order and the whole order is messed up. I have maybe 5 salvageable invites.
Hi Owen, We’re deeply sorry for the quality issues with your invitations! This is not at all the experience we want you to have with us. Please be on the lookout for a direct contact from us soon. We hope to turn this around for you as soon as possible. All the best, Minted Hello Owen, Thank you for being a valued Minted customer. We're so sorry for the experience you have had with the invitations! We see that a member of our team has been in contact with you to rectify the situation. All the Best, Minted
The ink I chose for my envelopes was too light colored for the post office to see and deliver correctly. I requested new envelopes on a Sunday night. I received an immediate reply showing detailed steps to select a different ink and style, free of charge. By Monday morning, my replacement envelopes were being printed with expedited shipping. Wow! That is good service! Plus I love all their card selections and am now using their evite option. I have used them for many years and many projects, and I am always pleased.
Hi Pamela, Thank you for sharing such a wonderful review! We are so happy to hear that we could turn this experience around for you and that you loved our selections. Our goal is always a seamless experience, and we’re thrilled we succeeded. We can’t wait to help you with your next creative project! All the best, Minted
I have been using Minted for Christmas cards, announcments, and invitations for years and have never had a single problem! I recently made a mistake on a card design and the customer care rep that reached back out to me was so communicative and helpful. Shout out to Diego who stuck with me personally through the entire process of correcting my mistake in a professional, kind, and personal manner. I am a loyal customer! Not to mention the designs offered and the ability to adjust designs to my personal needs are outstanding. I am a photographer and am pleased with the color calibration and paper quality of each design and image print I've ever received. I often refer my clients to Minted and no one has ever been disappointed!
Hi Shannon, Thank you for your kind words! It’s wonderful to hear that you’ve trusted us with your cards and invitations for so many years. We’re especially glad Diego was there to turn a stressful design mistake into a seamless experience. Knowing that we continue to meet the high standards you and your clients expect is incredibly rewarding. We can't wait to help you with your next project! All the best, Minted
Ordered my save the dates on Monday and received them by Thursday! The quality is incredible and love that they fill out the envelopes for you!! Very happy and definitely would recommend using them!
Hi Erin, Thank you for your kind review! We are thrilled to hear that our team was able to provide you with a seamless experience, and the order arrived in perfect quality. Congratulations on your upcoming wedding, and we look forward to helping you again in the future! All the best, Minted
I order framed prints of family photos. The prints came out well, but the frames were noticeably lower quality the similar framed prints I ordered in 2021 (seems to the trend these days). I sent photos of the new frames and old frames to Minted and they offered to refund me after reviewing the photos. I expected an uphill battle, and was pleasantly surprised. They seemed to care about long-term customer retention, as I will order from them again thanks to this service. The reason I am giving 4 stars and not 5 is because the frames do seem to be lower quality overall, so I would purchase prints and cards again from Minted, but not frames.
Hi Alison, Thank you so much for your feedback regarding the frames for art prints. We value you and your thoughts as a Minted customer and will make sure to pass this along to the appropriate team. Thanks so much!! All the best, Minted.
The company has NO QUALITY ASSURANCE system and uses an old method of printing. Approximately 30% of our wedding invitations were poorly printed. Thankfully I ordered extras, but I should have checked every single invitation when I received them. The company offers no reimbursement for the error, but they did replace the 30% of printed material that had errors. I just wish they had quality assurance considering how expensive the invitations were for me to afford.
Hi Yanush, Thank you again for reaching out. We are swiftly working to replace the items that were affected and truly apologize for the error that occurred. Although we have quality checks in place, errors can still occur, and we are prompt in resolving them by replacing the impacted items. We have reached out to you and will continue to follow up with you. Thanks so much!! All the best, Minted
After making a bad review They contacted me immediately and after they explained the difference to me (a complete Newby to coin collecting) between uncirculated and proof coins I am very happy to admit my mistake in giving the bad review And apologise I am glad to keep the coins
Hi Robin, Thank you very much for sharing this update.
Minted customer service is the best. I accidentally typed an error and located it after production and reached out to the Minted team by email. Minted completely refunded my purchase - even though it was my error, and refunded to me the $25 cancellation fee too. They are the best. Thank you
Hello Alia VK, We are so happy to hear that you enjoyed your experience with us! Thank you for providing such positive feedback and for trusting Minted with your special order. All the best, Minted
Minted Design Challenge team helped with setting up my account, helped me to cut down on my submitted greeting cards as well as my birthday cards and even helped me on filling out the Minted Design Challenge form which was no easy task for me. They helped me by answering all my questions which means a lot to me. :)
Hi Billy, Thank you for the feedback! We are very happy to know our team was able to assist you! Best of luck with the Design Challenges! The Minted Team
My design consultant Sadie was helpful and knowledgeable. She answered all of my questions. When I needed to follow up with someone my questions were answered quickly by Jenni. I recommend their services 100%
Hello Mary, We are so happy to hear that you enjoyed your experience with us! Thank you for providing such positive feedback and for trusting Minted with your special order. All the best, Minted
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