Minted (www.minted.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
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Abby G · 1 review · Experienced 2025-12-18 ·
★★★★★
Nonexistent customer service
I've used Minted in the past and been happy, but I am unimpressed with their customer service. My package was delivered but the package was tampered with. I received an empty envelope with no cards inside that was hastily taped together. It seems someone stole my cards. I've been trying to contact customer service for hours and have not been able to make any progress on getting this resolved. I'm not sure how to move forward since I can't contact the company.
Reply from Minted2025-12-19
Hi Abby,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Jay R · 4 reviews · Experienced 2025-12-18 ·
★★★★★
Over promises, under delivers. Can’t trust arrival dates
This company over promises and under delivers. Paid extra for “expedited shipping” so my Christmas cards would arrive 8 days before Christmas. Then right as they were supposed to arrive I get a message from FedEx they’ll be delayed 4 days! You’re a company that sells Christmas cards. You know this is a kind of time sensitive thing. Don’t tell a customer a delivery date unless you’re confident you can stick to that. I should have ready the reviews. Do not trust the shipping timeframes.
Reply from Minted2025-12-19
Hi Jay,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Rachel M · 1 review · Experienced 2025-12-13 ·
★★★★★
We paid for 2 day shipping and will now…
We paid for 2 day shipping and will now be receiving our cards 6 days later when we will be out of town, so no holiday cards for friends and loved ones. Never any email confirmation that it was late. I had to find out while checking the site. I even spoke with a person (you can only get someone via chat) who guaranteed the date the previous day. The AI bot they have handling questions explained there is no refund, even though this is a production issue.
The first thing you see when arriving to the site is a large banner ad promising expedited shipping, disappointing that the biggest advertising point is something they don’t deliver on. Most of these reviews cover order delays.
Reply from Minted2025-12-19
Hi Rachel,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Keith Kammer · 1 review · Experienced 2025-12-19 ·
★★★★★
I placed a $400 card order 12/14 and…
I placed a $400 card order 12/14 and after paying 10% more to get it RUSH delivered by 12/18 I find myself on 12/19 being told on the website, they never reached out to me, that they have not even printed them yet. They have no customer service phone service so you are left to the mercy of an idiot bot. This may be a criminal organization as my order was charged immediately and has not shipped. If you can order your xmas cards in August they may have a shot at getting them in your hands before Christmas. If not, keep looking. I will be disputing the charge based on fraud. It is probably the only thing a company like this understands.
Reply from Minted2025-12-19
Hi Keith,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Richard Tsai · 1 review · Experienced 2025-12-17 ·
★★★★★
I paid for expedited shipping and whoa…
I paid for expedited shipping and whoa and behold, production delay on the envelopes (so they sent the cards but no evelopes with no other explanations). I needed everything by 12/18 so I paid for that (since I am leaving and won't be back for 2 weeks). After waiting 2 hours on hold, all they could do is refund the money i paid for express shipping. Wow. They couldnt even send me black envelopes instead. Avoid this and use Shutterfly!
Minted if you read this: order #439993832
Reply from Minted2025-12-19
Hi Richard,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Lauren C · 4 reviews · Experienced 2025-12-19 ·
★★★★★
Poor customer service
Customer service is a nightmare with insane hold times - still have not been able to communicate with anyone on their end despite waiting for over an hour on several days. Will use another company next year.
Reply from Minted2025-12-19
Hi Lauren,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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MHollander · 1 review · Experienced 2025-12-17 ·
★★★★★
Horrible Customer Service
So pissed. We ordered Christmas cards to send out to our loved ones. Shipping I agreed to said they'd be here by the 18th. I was watching the tracker and it still hadn't left the warehouse by the 18th. Now the shipping estimate is for the 23rd. Yeah so those aren't getting to anyone before Christmas. But I think the worst part is the customer service. YOU CAN'T REACH ANYONE. I called and attempted to "live chat". Both had me waiting WELL over an hour. I'm STILL on hold atm. I hate how you pay good money for something, and companies can keep you at bay by just being inaccessible. You have to be willing to jump through 3 hour call waiting to speak to a human about your order being shipped on time. Insane. We're not using minted again for our holiday cards. We'll use a competitor. And we'll be sure to share our experience with any one who asks.
Reply from Minted2025-12-20
Hi MHollander,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Angela S. · 5 reviews · Experienced 2025-12-16 ·
★★★★★
DO NOT use MINTED.......
I have been trying to reach Minted customer service via phone for the last 3 days straight and have attempted to get in touch with them through their chat box too. They do not ever answer! I have sat on hold for hours at this point and am looking to talk to someone about how horrifically my order was screwed up. I ordered 80 Holiday photo cards and only received 63 total. I had to choose 17 of my friends and family who would not be receiving a Christmas card this year, which is unexceptable! 59 out of the 63 cards were not cut in the proper place, cutting off 3mm of the bottom and had 3mm of white across the top. So I had to spend over 2 hours trying to precisely cut off the tops and because I ordered the cards with rounded corners, they looked like crap after I cut them. At least 7 of the envelopes had a big black streak mark across the addresses and the gold foil inside the envelopes ALL had a large bump on the left side that could be felt through the envelope. From the carelessness of an incomplete order, to poor quality product, to the very poor customer service, to even their shipping being late, I would give this company zero stars! I am going to dispute this on my credit card because I didn't get what I paid for and I've tried to resolve the issue without any response from them.
Reply from Minted2025-12-19
Hi Angela,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
C
Cameron · 2 reviews · Experienced 2025-12-18 ·
★★★★★
High quality products and great customer support!
I ordered Holiday cards and they were delivered on time and look really great. However, I was short on envelopes and I contacted them through chat and they were great! More envelopes are on the way and in the mail. High quality product with exceptional customer service.
Reply from Minted2026-01-29
Hello Cameron,
We appreciate you taking the time to share your Minted experience!
Best regards,
The Minted Team
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LF · 4 reviews · Experienced 2025-12-17 ·
★★★★★
Wanted to splurge on our cute Christmas…
Wanted to splurge on our cute Christmas cards this year so we went with Minted and paid even more to get the red foil border. Also paid to expedite shipping so we could get the cards out before Christmas. Just received them today. Looks like a grade schooler cut them out. The border is uneven all different sides and slivers of white are peeking out from the border which is weird because there was no white border to begin with. To say I am disappointed is an understatement. These cards are like our little gift to family and friends (we come up with cute and funny themes each year) and folks eagerly await receiving them. THEY WERE SOOO EXPENSIVE and to have them come back looking like this is maddening! I've been on hold for customer service for over an hour now because the AI chat keeps asking the same questions. I am now seeing the horrible customer service reviews. Sigh. I should have done a little more research because now I feel completely ripped off. I've had better cards done at Costco or Walgreens! Sheesh. This was my first and LAST time with Minted. You guys should be ashamed of yourselves.
Reply from Minted2025-12-18
Hi LF.
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Sean · 1 review · Experienced 2025-12-18 ·
★★★★★
Minted failed to include the envelopes…
Minted failed to include the envelopes we paid extra for with our holiday cards. Now our cards won’t go out on time, even though we also paid for a rush order. I’ve been on hold for over two hours with no end in sight, and their customer service wait times are completely unacceptable. I will never order from them again, and I would strongly advise others to avoid them as well.
Reply from Minted2025-12-18
Hi Sean.
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Judy Sakya · 1 review · Experienced 2025-12-18 ·
★★★★★
Although fast shipping was heavily…
Although fast shipping was heavily advertised, my Christmas cards were delayed and did not arrive by the promised timeframe despite paying for rush shipping. It’s not FedEx. It’s the company that can’t make the cards on time to send to FedEx. The company failed to honor its stated deadlines. I would not rely on them for special occasions. I was looking forward to building a long term partnership with them for all my occasions but no thank you.
Reply from Minted2025-12-18
Hi Judy,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Jleeming · 1 review · Experienced 2025-12-17 ·
★★★★★
Xmas card order delayed
Christmas card order unexplicitly delayed no communication about the delay paid extra for expedited service unable to contact them, . Phone recording says there are more than 10 people a head of us with no updates dates, after 20 minutes and the recording just keeps telling you that there are 10 people ahead of you. They’re not responsive to the chat either I’ve had much better luck with Shutterfly over the years. It was $1000 expedited order, we have used them for 3 years. No more.
Reply from Minted2025-12-18
Hi Jleming,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Lucy King · 1 review · Experienced 2025-12-04 ·
★★★★★
DO NOT ORDER!!
DO NOT ORDER!!! their customer service is just not working in purpose. You can’t get in touch with anyone - The cards we got were literally blurry and had a weird tint. I want refund - order 798565784
Reply from Minted2025-12-18
Hi Grace,
We’re so sorry for this experience and want to make this right. We have your information and we will be reaching out to you.
Thanks so much!!
Minted.
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Taylor Moore · 1 review · Experienced 2025-12-18 ·
★★★★★
They printed our card envelopes on a…
They printed our card envelopes on a printer with low ink and had the audacity to send them and charged us 150 dollars for 50 front and back cards. A total waste of money. Don’t recommend.
Reply from Minted2025-12-18
Hi Taylor,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
D
Dawn Iwanicki · 2 reviews · Experienced 2025-12-16 ·
★★★★★
Bad customer service
Have used Minted for years. Holiday cards arrived today. Cards looked great but there were no envelopes. I had ordered them addressed to recipients. Waited one hour in queue for customer service to be told it’s too late to get the envelopes. They said plain ones would take two days to process before shipping . Terrible customer service and left me in a jam. Won’t use again
Reply from Minted2025-12-18
Hi Dawn,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Angie · 1 review · Experienced 2025-12-15 ·
★★★★★
Awful customer service
I ordered wedding invitations. The site pushes you to place an order and pay for it and then make edits afterwards but each edit goes through a lengthy process during which you and the customer service representative cannot make any modifications. After the painful editing process, the order was shipped and I got excited.
I have been waiting for my shipment for 1 week now. It went back and forth across the country via FedEx with no updated location for multiple days. I spoke with Eric from customer service who assured me a new shipment would be sent out immediately, as this is timely. He also stated he would send a follow up email which I could reply to him directly. The new order and email never arrived.
I have spent hours on the phone and on chat trying to talk with a representative and am still on hold as we speak.
This is by far the worst customer service experience I have ever had and I will definitely not be using Minted again. I will likely start my order over with a new company. They wasted 3 weeks of my precious time and have delayed the entire wedding planning.
Reply from Minted2025-12-17
Hi Angie.
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
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Sarah Weller · 1 review · Experienced 2025-12-16 ·
★★★★★
Christmas Cards Neve Showed Up.
I ordered Christmas cards. They were supposed to arrive on 12/10. Its 12/16 (almost 17) and they have not arrived. Everyday they said they are out for delivery and never show up. I contacted Minted and they said they are just delayed and they would monitor it. They did not resolve it, They did not offer to ship new ones. I asked for a refund and they said they would refund 15% of my order as it was 2 days late. Hm... Yet my order is never coming. By time they arrive it will be too late to mail out. Minted is more expensive that most Christmas cards. VERY disappointed.
Reply from Minted2025-12-18
Hi Sarah,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
Worse company ever for online photo cards. Miss promised delivery dates and the phone reps only tell you that it is in production. Takes forever to get through to a live agent and the info they provide is basically useless. Would try one of the other companies if the cards are important...otherwise, plan at least 60-90 days ahead of when you need the delivery
Reply from Minted2025-12-18
Hi Rich,
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
Production takes a long time, delivery was 3 days late (Minted/production issue, not the delivery service - I even paid for the rush/overnight service), and I was on hold for over an hour to speak to customer service using their chat feature. They used to have an email but apparently it’s not monitored anymore, as no one replied to my email. I paid the rush shipping so they could be here by Friday and I’d have the weekend to get them sent out. Instead, they arrived Monday and I had to pay a babysitter to watch my 3 children so I could get them sent out. An extra $100 charge this company cost me on top of my $300+ Christmas cards. The chat service is slow and the representative didn’t even use proper capitalization or punctuation. Very unprofessional all around. I’m not impressed.
Reply from Minted2025-12-18
Hi Colby.
We’re so sorry for this experience and want to make this right. We will be requesting your contact information privately so we can follow up on this. Please keep an eye out for a direct message from us shortly!
All the best,
Minted
