Monkeysober (www.monkeysober.com) has a 3.9 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fun designs, good quality materials, and comfortable fit of the shirts offered by the company. Many consumers also mention that the merchandise usually arrives in good time and makes for wonderful gifts for special occasions.
Some reviewers were not happy with customer service and experienced unhelpful responses when dealing with returns or exchanges. People also noted unexpected sizing discrepancies between items, poor material quality in some cases, and very slow delivery times. Additionally, buyers occasionally encountered missing packages or received items that did not match expectations.
Auto-generated from all reviews of this business. For reference only.
I ordered 5 shirts from this company for my husband for Christmas and unfortunately the shirts did not fit. I ordered all 2XLs and they were above his belly button when he lifted his arms. I emailed requesting a return and received the following. "You can send us photos of the received product along with your measurements, including the shoulder width, length, and chest circumference. We will coordinate with the factory, and if the discrepancy truly reflects a production error with our size chart, we will provide appropriate compensation. Alternatively, you can choose to return or exchange the item. Please note that for returns or exchanges not due to production issues, you will be responsible for the shipping costs. Thank you for your cooperation. We respect your choice. If you require a return or exchange, please inform us, and we will send you the return address."
Instead of doing all that, we decided just to return them. I emailed them back to inform them of our decision & they still haven't responded. I went to their website today to look for refund information, but the page (monkeysober.com) won't come up. I keep getting the below error message.
This site can’t provide a secure connection monkeysober.com sent an invalid response.
All that to say DO NOT ORDER FROM THEM!
Reply from Monkeysober2026-03-27
Hello, this is our return process. We first need to confirm whether the ill-fitting T-shirt is due to a manufacturing defect on our end. However, you haven't provided this information, so we cannot determine whether the issue is related to manufacturing defects. For reasons unrelated to manufacturing defects, we can arrange a return or exchange for you. Please rest assured.
Shipping time was good but when it got here the sizes are not true to size. Ordered a XXL hoodie and tshirt and it was at most a XL. Then I washed them once to make sure they would not shrink more before I decided if I was going to gift them or not and, while they did not shrink, the logo on the hoodie had sections wash off. Not impressed. Thought I read enough but I guess I did not see enough bad reviews. Will not be able to gift these items. Do not recommend!!
Reply from Monkeysober2026-02-06
Regarding the fading issue you mentioned, we use direct-to-garment printing technology, which is inherently fade-resistant. We have many repeat customers and have rarely encountered this problem before. We have already offered you compensation and are working to resolve this issue for you. We sincerely apologize for not meeting your expectations. We apologize again.
I thought I was being careful and didn't dig enough into reviews and where the company is based out of. I actually don't have issues getting something from another country however when it's being deceived, that's what bothers me. I didn't know it was coming from China had ordered December 7th for Christmas gifts and there is still no tracking and I don't have my product. Be extra cautious
Reply from Monkeysober2026-02-06
We are an international company with factories located all over the world, not just in China. Our customer service team will provide solutions based on the information received from the shipping company. It's possible that the shipping company hasn't updated the tracking information for a long time and hasn't sent us a loss notification. Your order is currently in transit, so please be patient. We are a reputable company, and for any lost items, we will reship them free of charge or provide a full refund. However, until we receive a loss notification from the shipping company, we can only urge them to expedite the process. We apologize for any inconvenience, but please rest assured that if the tracking information remains unchanged for an extended period, we will bear the loss and reship your order or issue a refund.
poor quality, poor sizing, poor returns policy.....wait no returns policy. thus company is a scammer from china claiming to be uk company.
Reply from Monkeysober2026-02-06
We are an international company with factories located all over the world, not just in China. Every single one of our products undergoes strict quality control. The quality is excellent, and they are made from 100% pure cotton.
After 3 weeks of waiting the t-shirts finally arrive & was happy to start with even though there meant to be an American product but was sent from Asia.
Noticed that the size variation was completely different even though they were all labelled the same size.
After first wash (following the recommended washing instructions) the pattern has started to fade badly so probably going to be completely gone after another wash.
Emailed customer services & nothing till i messaged on Facebook & was told that the size guide was just a guide & there could be a 1-2 inch difference & that due to my order was over a month old it was out of warranty, but I could get a $15 refund which was pointless as I would end up with 1 plain t-shirt i could use & 3 too small.
Reply from Monkeysober2026-02-06
Our clothes are factory-made, so a slight variation is normal. The measurements are all within our acceptable margin of error. We also clearly state this in our size chart. Regarding the fading you mentioned, we use direct-to-garment printing technology, which is inherently fade-resistant. We have many repeat customers, and we've rarely encountered this issue before. We have already offered you compensation and are working to resolve this matter for you. We are very sorry that we were unable to meet your expectations. Again, we apologize.
I ordered a shirt from this company and unfortunately the shirt did not fit. I emailed requesting a return. I was asked to provide pictures showing measurements, which I did. I was told the measurements were within the error margin and I would be responsible for paying for the return. My item was shipped from CALIFORNIA but my return was to be sent to Cheetah Cloud Warehouse (Biodi), 25-4 Shunyifang Avenue East, Yuangang Village, Nancun Town, Panyu District, Guangzhou City, Guangdong Province. CHINA
DO NOT ORDER FROM THEM!
Reply from Monkeysober2026-02-06
Hello, due to limitations at our local warehouse, we are unable to accept returned goods there. Only our overseas warehouse can process returns. We have been trying our best to discuss solutions with you. We actually have overseas warehouses in many countries, and shipments are made randomly. If the local warehouse has stock, we will ship directly from there. We sincerely apologize for not meeting your expectations, and we will continue to improve our services.
Ordered a Black shirt, order confirmation came through as Grey, no way to change… Received the order (Grey) emailed support and requested exchange and received a reply saying “This is not our problem.” WORST CUSTOMER SERVICE - DO NOT RECOMMEND
Reply from Monkeysober2026-02-06
Hello, since we start producing your order as soon as you place it, please make sure your order is correct when you place it. If you contact us promptly to request modifications, we will definitely make the changes for you. We will modify your order as soon as we receive your email. We will make the changes whenever possible. However, since we have already shipped the order according to your original order, and we have also provided a return address, we have done everything we can for you. We are very sorry that we did not meet your expectations. We will continue to improve our service.
Size chart not accurate. Poor quality material and graphics. Will not refund money. Would exchange but only if you pay return shipping. I can make a better product from the Cricut machine.
Reply from Monkeysober2026-03-27
Hello, our T-shirts are made from high-quality cotton fabric, and our sizes are made according to our size chart. The error range is 1-3 inches, which we have clearly indicated. As long as you choose the size that corresponds to your measurements, you will not have any problems.
I would like to amend this review. Since writing it the company have now reissued my order and I am awaiting delivery.
I will remove my lack of trust as the complaint now appears to be rectified.
Fingers crossed 🤞. If all goes well I will be amending the star rating as the quality of the products that did arrive is really very good. I look forward to amending
I ordered 4 t shirts in a variety of colours (purple, blue, white and black) waited for the order (3 weeks) but I expected it to take a while as they come from China.
When the arrived only 3 of the shirts arrived and they were all yellow. I immediately contacted customer service and after what is now 2 weeks of emails back and forth, they are distancing themselves from the complaint saying they dispatched 4 shirts and they were the correct colours. (It’s impossible for this to be true as the company is not based in China but the orders are dispatched from China. So there is no way they can insist they dispatched the correct order). I continue to email trying to find a resolution but I only get a response of “we dispatched 4 shirts”
Reply from Monkeysober2025-09-03
Hello, we're deeply sorry for the negative shopping experience you've experienced, and we understand your frustration. First, we checked your order and it shows three yellow items and one white item. Therefore, the three yellow items you received are consistent with your order. Secondly, regarding the white T-shirt you didn't receive, we mentioned in our email that you should take a photo of the item you received and send it to us. We will submit this to production as part of your request for a free reissue, but we haven't received a response with your photo. Finally, we're actively working with you to resolve your issue, so please don't worry. Simply provide the relevant photos as prompted by customer service. If an item is indeed missing, we'll provide free after-sales service.
No tracking on items 11 days in, sent several emails to receive screenshots that told me nothing.
Quick to take money but ultra poor on delivery, customer care.
Can't tell you what the ts are like as I doubt I'll get them.
Prices are in pounds, then goes to dollars so you think maybe it's coming from the states then you realise it's China
Reply from Monkeysober2025-09-03
We apologize for any inconvenience this may cause. We are an overseas company offering global delivery and shipping from random warehouses, so we can ship from anywhere. Shipping time can be longer, approximately 10-15 business days. Customs clearance or flight delays may increase this time. We also offer comprehensive tracking services. If you can't find your order, please send your order number to customer service, who will help you track it down. Finally, if your item is lost during customs clearance or accidentally, we offer free after-sales service. We are an honest company and we do not tolerate fraud.
They took my money real quick! Been almost a month. I tried to track my order, the link sent me to a crashed website. When I email CS, they sent me a very small screenshot of a generic order shipment. No order number, nothing to identify what they were shipping or to whom…. Live n learn. I just bought some Chinese family some rice!!!
Reply from Monkeysober2025-09-03
We apologize for any inconvenience this may cause. We offer a comprehensive order tracking service. However, as we are an international company supplying goods worldwide, we may encounter customs clearance issues. Typically, shipping information will be displayed after customs clearance is complete. However, if you would like to know the details before customs clearance, you can email customer service, who will assist you in checking the status of your shipment.
Would not recommend. The shirts are 100% cotton and very thick. Expect them to shrink like crazy. They are also shorter and boxy. To top it off, they come from China, so your blind order is next to impossible to return. I sent an email asking to return and was told I would have to pay to return them to China. I followed up asking for a return address and still haven't heard back. So yea, expect poor fitting t shirts that are super heavy and close to impossible to return. Definitely would not recommend.
Reply from Monkeysober2026-03-27
Hello, our T-shirts are made from high-quality cotton fabric, and our sizes are made according to our size chart. The error range is 1-3 inches, which we have clearly marked. As long as you choose the size that corresponds to your measurements, there won't be any problems. We will allow for shrinkage. It won't be very serious, and if it is, we will handle it for you promptly.
Well,the website was easy peasy, like the choices, fits my views. Real test will be when the merchandise arrives and I check the quality... looking forward to it.. Received the goods. Not as good as it looks online. Print looks like it will survive 2-3 washings... but for the price,overall B rating
Reply from Monkeysober2025-07-10
I have confidence in our products and hope you can receive your order soon. If you have any questions after receiving your order, please contact customer service in time and someone will help you solve it. For verified production problems, we provide free after-sales service.
Easy to navigate website, easy to use size guid, simple check out with fair and clear pricing
Reply from Monkeysober2025-07-10
Thank you for your support! I hope you receive your order soon. If you cannot find the logistics information, please don't worry. Send an email to contact customer service and someone will help you check.
No problem ordering a t shirt for my man - the hardest bit was choosing which one to get. Hopefully I will order more once I check the fur and quality
Reply from Monkeysober2025-07-10
Thank you for your support. If you have any questions after receiving the order, please contact customer service in time. Our store provides free after-sales service for orders with production problems.
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