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Shopping & Fashion

Monkeysober

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320 reviews

3.9320 reviews
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About Monkeysober

Data updated
Website
www.monkeysober.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
45 reviews
Replies to negative
71% (55/78)
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Is Monkeysober legit?

Monkeysober (www.monkeysober.com) has a 3.9 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fun designs, good quality materials, and comfortable fit of the shirts offered by the company. Many consumers also mention that the merchandise usually arrives in good time and makes for wonderful gifts for special occasions. Some reviewers were not happy with customer service and experienced unhelpful responses when dealing with returns or exchanges. People also noted unexpected sizing discrepancies between items, poor material quality in some cases, and very slow delivery times. Additionally, buyers occasionally encountered missing packages or received items that did not match expectations.

Auto-generated from all reviews of this business. For reference only.

What people say

Happy customer

Love the logo and sayings on the merch, Lots of options Great customer service. Had small issue with ordering wrong size and customer service helped fit the issue.

Reply from Monkeysober2025-06-24

We are very happy to help you, thank you for your understanding and support. We will work hard to provide more convenient services😀.

Danger Danger This company Does NOT…

Danger Danger This company Does NOT have customer Service Phone number. They use 3rd party Shipping SpeedX.. 9 day to deliver to WRONG address. Shipper has NON working phone NUMBER. Then said it was My responsibility to get REFUNDED from Shipper Very Slow to Respond on Messenger and EMAIL Refused to refund my Money Reply to there response. Package was deliver to WRONG building complex. POD photo were of WRONG building. I sent pictures that proved that point. Company has No Customer Service phone number. Slow to respond via messager. Never offer to fix anything, Kept saying They need to Check With Shipper, Then Said it was My Responsibility to get Refund From Shipper. There shipper has a non working phone number listed on invoice. I have disputed charges with my CC company. I have filed a complaint with BBB. AGAIN BUYER BEWARE

Reply from Monkeysober2025-06-24

We are very sorry for the inconvenience. We are an honest company. You can contact us via email or FB. We also have fixed customer service to help customers check their orders. In addition, we strictly deliver according to the delivery address filled in by the customer when placing an order. We have checked your order and actively checked the destination of the package with the logistics company. Generally, if the logistics shows that the package has been delivered but the customer says that he has not received it, we will contact the logistics company to provide the signature photo and local contact information so that the customer can retrieve the package.

Great Shirt.....no worries

I'm always skeptical of purchasing off Facebook but I liked the shirt. The ordering page is a little different......if you click of the shirt you want it doesn't put it on your order.......you actually have to select a color from the color bar......I emailed them about a color change and they responded less than 24hrs later with the change and my order showed up about 3wks later with the correct color change.....the shirt is a bit heavy.....but it looks great,and the graphics ate great as well.

Reply from Monkeysober2025-06-23

Thank you for your trust in us! We are very happy to help you, and we will continue to optimize the system so that everyone can shop more conveniently. We will also continue to work hard to design better products and live up to our customers' expectations🥰.

No problem with delivering to Australia…

No problem with delivering to Australia sizing ok but gone up 2 sizes to 6 xl quality’s ok I would order 1 size up from what you normally order but happy that I have ordered 2 more love the message's that they prevail 🇦🇺🇦🇺🇦🇺

Reply from Monkeysober2025-06-23

Cool~ I'm so glad you received our products, I hope they didn't disappoint you. Thank you for your support, and keep an eye on new products😄~

No way of changing order

No way of changing order . What I ordered was not what came up on my order form , totally different and no way of changing it ! Unacceptable.

Reply from Monkeysober2025-06-20

We are very sorry for the inconvenience. In fact, we support order modification, but there is a time limit. Our modification policy is very clear. Within 24 hours after the order is placed, all change requests can be met as much as possible. Even if it exceeds 24 hours, as long as the order has not entered production, we will try our best to help customers. Because once the order enters production, the system cannot perform modification operations, and we are powerless.

Scam City

Ordered two shirts. I got a confirmation email saying track 17 had a tracking number. The tracking number has not given any updates in several days. I reached out to the company who claims they are legit however they say they have no way of knowing if items were actually delivered yet. It was their system that showing me it was delivered.

Reply from Monkeysober2025-06-20

We are very sorry for the inconvenience. However, we will not be irresponsible for any customer's order. Usually, we will refund or resend the confirmed lost package. We will also provide free resend for orders that have been out of service for a long time to ensure that customers can receive their orders. I think there may be a misunderstanding in your transaction. Please contact our customer service again. I believe you will get a satisfactory solution.

Bought half a dozen shirts and very…

Bought half a dozen shirts and very pleased with them so much so that I bought another dozen. I prefer the quality on the washed out colours they seem to be a heavier cotton. It is a shame that you don't give the discount every time the customer hits that 2,3 or 4 quantity. I was tempted to put in 3 seperate orders for 4 shirts each to maximise the discount. I think the Web shop could do with some tidying up with one picture of a design and colour options given instead of repeating the design several times on several pages. I chose a shirt then several pages later chose another I liked only to find I'd ordered it 6 pages earlier. Just show the design once with colour options. Overall, good quality product, competitively priced once the discount is taken into account and very good service.10/10

Reply from Monkeysober2025-06-16

Thank you for your likes and support! Your support is the driving force for our progress! We will further discuss your valuable suggestions and hope to do better. I wish you a happy life😀~

Great customer service

I wanted to amend the wording on a baseball cap and contacted the company who were very helpful. Although it is clear on the sales page that editing of the text on the cap is possible, it would be helpful if the process was made clear upfront.

Reply from Monkeysober2025-06-17

Thank you for your understanding and support! We will value your opinions and optimize our customer service🤗.

Online ordering was simple and fast

Online ordering was simple and fast. Looking through the product I was impressed, so I figured I would purchase a couple of T-shirts.

Reply from Monkeysober2025-06-12

Thank you for your interest. If you have any questions, please contact us via email and someone will help you solve the problem.

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