MOO (www.moo.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
We had a printing challenge and Marc was incredible at addressing the issue and providing a very generous solution. As a start-up, every penny matters. As someone who has used Moo for several years and at several orgs, they continue to provide exceptional quality and exceptional service. Thank you Moo and thank you Marc!
Long time customer. Though I have to say that they have declined in quality and customer service. I don’t recommend using them as a service at this point in time. Perhaps their service and quality will improve just as quickly as they’ve diminished. I usually get positive feedback on their products from my customers though that has changed recently. The last few orders were not ideal. I stopped reaching out to Moo because the been a journey working with them has often been unpleasant. Most of the issues/concerns that we presented were always placed upon us. “Our fault” Never have they considered the possibility of their own potential error. That’s a real bummer.
Dear TJ, Thank you for taking the time to share a Trustpilot review. I'm sorry to learn of the difficulties you've experienced, we never want our customers to feel disappointed. I will be in touch very soon via email to discuss your feedback in more detail. My apologies once more. Kind regards, Sheree MOO
I had a problem with my order and MOO was super helpful and fixed it. Thank you so much.
Noramy at MOO helped me out when I messed up an order. She was super communicative, kind, and gave clear instructions. We'll definitely be ordering from MOO again.
Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I feel relieved that this company is one that I can trust with confidence to consistently do a great job. Thanks Moo!
Kaley helped me so much. This was my first time making business cards and despite research and peer recommendations I had made a mistake! She was able to help me not only fix the mistake, but learn how to avoid it in the future. Though they weren't how they were supposed to be, the cards I did receive were of *excellent* quality. You can upload your own design, they have beautiful templates, and their card quality simply cannot be beat. I recommend Moo so highly!!
Placed an order! There was a mistake on the card due to my own error! I contacted customer service explained what happened asked if I could get a discount or if they do anything to help customers in this type of situation and the reprinted my cards at no additional cost!! Same quality but with the corrected logo! I am blown away!
Moo makes it easy to design a variety of items to fit my needs. I love how easy the templates are to use. The business cards we ordered are beautiful.
Very helpful when my delivery went missing
Ordered my business cards as per usual but this time Royal Mail left my Moo delivery in my rubbish bin. And that's where the fun began... There's a very very clear photo of my delivery sitting in the large green wheelie rubbish outside my home on the Royal Mail website. I contacted Royal Mail customer service and they were shocked and said it shouldn't have been left there and no way would a rubbish bin be considered a "safe place" and the postmen are told explicitly not to leave any delivery in a bin. The reasons for that should be obvious to any sentient human. I then contacted Moo and asked them repeatedly to make sure they checked the delivery photo on the Royal Mail tracking website. However, whilst the frontline customer service agent was trying to be as helpful as they could the Moo managers 1) were too dim to properly navigate the Royal Mail site and find the photograph (it takes one click on a large button in the middle of the screen). 2) told me that my item had been left in a "safe place". So not only was my item left in the bin (which was then emptied and I lost the item as I had no idea it was in there with the cat poo and the rotting vegetable peelings) I then had to deal with the very very stupid Moo managers. After having been a Moo customer for over 8yrs I am now no longer a Moo customer. Just a really really really bad customer service experience.
Hi, Thank you so much for taking the time to share your feedback! I am deeply sorry to hear about the trouble you experienced with your package delivery and that our attempts to get clarity from the courier fell short. I have followed up with you via email, as I would love to make this right as best I can. I look forward to speaking with you!
Very high quality cards delivered quickly for a fair price.
If you want great paper stock options and color accuracy in your printing, MOO should be your choice!
Such beautiful business cards! Their service is also fast, efficient and professional. Thank you for the FANTASTIC product and having people go "ouuu" when I hand them my business card!
They allow for your own design and they get it right.
Beautiful product, easy to reorder, quick delivery!
I ordered the business cards cause they could be used as photocards for those who are into kpop or just pop music in general. The quality is great and they shipped so fast
The stationary is beautiful and high quality. Found the editing to be clunky and difficult likely due to our 4G Wi-Fi. Would have liked a way to edit more efficiently as it took too long to get the final version. Shipping was quick, packaging was attractive and sturdy.
The cards that I printed were much greater than the images I submitted Can I a review/proof process… before the order gets produced??
Dear Joseph, I’m sorry to hear about the trouble that you’ve experienced with the color in your cards, and I appreciate you taking the time to reach out to us. We're happy to help. Please contact our support team with your order number so they can look into this further for you. You can contact the team by phone, chat, or email: moo.com/contact My apologies for the inconvenience this may have caused, and we look forward to speaking with you. Best Regards, Jared B.
Spectacular quality. Very quick delivery. Careful and meticulous packaging to avoid damage.
My business cards turned out almost exactly the way l wanted & were really easy to make. BUT within 3days the top plastic coat is peeling off. Not very happy.
Hi Melissa I’m sorry to hear about the trouble that you’ve experienced with your cards and appreciate you taking the time to reach out to us. We would be more than happy to assist with this issue if you could please contact our support team with your order number so they can look into this further for you. You can contact the team by phone, chat or email: moo.com/contact My apologies for the inconvenience this may have caused, we look forward to speaking with you.
200 reviews matching