MOO (www.moo.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
L
LW · 1 review · Experienced 2026-04-29 ·
★★★★★
They have problems with manufacturing; and problems with shopping…
I’m waiting on delivery for a project with Moo; I’ve used them with many projects before. I paid more for this one as it was on a deadline. I ordered it to be delivered within two business days and then I get start getting these emails that they can’t deliver it and then I find out they haven’t even shipped it yet. when I call to complain and talk to a manager she said they had problems with their manufacturing and they apologize. And then I talked to the manager and she says they will get it shipped to me within two business days. Then I get an email when I go to track that package that they tried to deliver it which was 100% false because I have door staff and an entire receiving ro, so they never attempted delivery . when I call to complain to a manager again, I’m told by the manager another excuse that they cannot control UPS. But they will call them and see when they can deliver it. If I wanted to use a company that couldn’t have any control over the printing; no control over shipping, I would expect to pay a huge discount and be dealing with a discount manufacturer. however, that is not the case here. They are charging high rates, not delivering and doing nothing but making excuses. It’s a very poor business practice.
Reply from MOO2026-05-06
Hello,
I am very sorry that your order was impacted by our production delays, pushing out the completion of your order by two days. I can see that we have refunded the shipping in full, with an additional $30 off, as we were unable to meet your deadline on the 28th.
After our last call with you on the 30th, we did follow up with UPS, who explained that there had been nobody present at the front desk when the driver attempted to deliver that morning. UPS confirmed they would attempt to deliver again by the end of the following day, and the tracking indicates that the driver went back within the same day and successfully delivered the parcel.
We appreciate your patronage over the years and sincerely apologise for letting you down on this occasion.
Best regards,
Manon
D
Dan Boyce · 1 review · Experienced 2026-04-04 ·
★★★★★
The process of placing an order is…
The process of placing an order is easy. The quality of the product is superior. I have used several different printing vendors over the years and MOO has provided the best experience by far. I won't be working with anyone else again.
S
Susana L · 1 review · Experienced 2026-04-29 ·
★★★★★
I can’t recommend them enough :)
I’ve been a MOO customer for years and have nothing but praise for them—both for the excellent quality of their products at a more than reasonable price, and for their incredibly good customer service and after-sales support.
The website is super intuitive, with everything clearly explained, and they even offer free samples so you can decide which product best suits your needs.
They keep you updated on every step of the process, from ordering to printing and then shipping, and best of all, if something isn’t perfect, you can contact them and they respond quickly with solutions.
It’s very clear that they value customer satisfaction, and I think it’s only fair to thank them and acknowledge the great work they do. They’re the kind of company that truly deserves to be very successful, and I personally highly recommend them :)
M
Mirja Bauer · 1 review · Experienced 2026-04-28 ·
★★★★★
Great quality done right
I just started my own business last year and MOO has been a game changer. The quality is so good and I'm a stickler for great quality made in USA. I have done business cards, greeting cards and the notepads with them so far and can't wait to make more! Easy to upload your own artwork and see the mock up proof before you order. Also the smaller minimum quantities make it very accessible for small businesses.
C
Cryptid · 1 review · Experienced 2026-04-27 ·
★★★★★
hello
hello! i ordered a sample for junk journaling. first I love how cute everything is! the quality seems to be really there too. the slogans are fun and great too. really pleased with everything. shipping updates were on point as well
D
David Marrah · 3 reviews · Experienced 2026-04-28 ·
★★★★★
A Five Star Review especially for MOO!
A very good and simple interactive design tool. Delivery was speedy, on time and was very impressed with the quality of the business cards. Exactly what I wanted at a great price!
J
Jennifer · 1 review · Experienced 2026-04-22 ·
★★★★★
Seamless Experience & Beautiful, High-Quality Business Cards
I had an excellent experience ordering my business cards from MOO from start to finish.
Before placing my order, I requested their free sample packs, which were incredibly helpful in comparing paper types, weights, and finishes. It made choosing the right option feel easy and informed.
What really stood out was the level of customer service. A MOO representative reached out to me directly to discuss my inquiry, something I hadn’t even requested. It was a great conversation and helped me better understand my options based on what I was looking for.
Once I moved forward, the ordering process was smooth and well-organized. MOO kept me informed every step of the way, provided a digital proof for approval, and ensured all details were correct before printing. They even followed up after production to confirm everything looked good prior to shipping.
The final product exceeded my expectations. The soft-touch finish feels premium, and the spot gloss on the logo adds a clean, elevated detail that really makes the cards stand out.
Shipping was quick, and I appreciated the proactive communication directly from MOO—not just shipping updates from the carrier. My order even arrived earlier than expected.
Overall, the entire process was efficient, detail-oriented, and genuinely enjoyable. I would absolutely recommend MOO to anyone looking for high-quality, professional business cards.
R
Robert L Richards · 1 review · Experienced 2026-04-25 ·
★★★★★
Outstanding Customer Service for a Small Business Owner
Outstanding Customer Service
I recently received my business cards and noticed the print quality wasn't as sharp as expected. After reaching out to Moo's support team, they quickly identified that the issue was with my file format — the design had been exported as a compressed image rather than a vector PDF. What impressed me most was their response: they offered a full reprint at no charge and even provided clear guidance on how to prepare my files correctly for the best results. That kind of support makes all the difference for a small business owner. The cards themselves are beautiful quality, and now that I know how to optimize my files, I'm confident the reprint will be perfect. Highly recommend Moo for both their product and their people.
I love MOO! Great products, service and quality. I needed fast turnaround and paid for exidited shipping -they delivered faster than expected and my postcards looked great. I love the Printify options - They make marketing fun.
S
Selene · 1 review · Experienced 2026-03-31 ·
★★★★★
Incredible quality control and even better customer service
I recently ordered cards from MOO and I am blown away by their commitment to excellence. When my first pack arrived slightly off-center, their support representative, Ren, immediately caught the issue. They didn't just rush a reprint; they actually held the second batch because it didn’t meet their internal quality standards yet.
To make up for the delay, they even offered a generous $65 discount code for a separate expedited order. The final cards arrived beautifully and are exactly what I was hoping for. Patient, gracious and intentional about their craft. Highly recommend.
L
Liz Coffee · 1 review · Experienced 2026-04-24 ·
★★★★★
Unmatched Quality + Customer Service
I love MOO. I am a graphic designer and illustrator and have used them for all my personal invites, holiday cards, and business cards that I have handed out at art shows. The quality is unmatched. Every company I have worked for I have switched them over to MOO (especially for business cards). Customer service is always a 10/10 because I have, multiple times, hit order too quickly and they have made it right before printing.
I could not recommend Moo enough! From an incredible customer service checking in after delivering a sample pack to regular updates about the progress on my business cards, the whole experience has been phenomenal.
As a small business owner, finding business cards that are affordable yet high quality is highly important - and Moo delivered on both accounts! My cards came out looking absolutely stunning, and exactly what I envisioned for them.
J
J.W. New Jersey · 1 review · Verified · Experienced 2026-03-23 ·
★★★★★
Generally good, fell short on cuts
This company's designs are very good quality.
I have ordered cards twice previously. My most recent order fell short of expectations. There were some bad cuts with the print at the lowest side of the card left without a proper margin.
J
John · 2 reviews · Experienced 2026-04-21 ·
★★★★★
support not working.
i've been working with Moo for long time, but when it comes to support is absolutely impossible to deal with. they sent the 2 parcels with the same awb / id with the DHL and it got stuck in the local DHL. they don't respond to client or DHL to correct this situation. not responding to calls, not responding to email, not responding to tickets - 4 days wait now. we are at the situation when flyers were for an international expo and we can't use them.
Reply from MOO2026-04-23
Dear John,
Thanks for taking the time to share a Trustpilot review. I'm truly sorry to learn of the issues your client is experiencing and that you've been unable to connect with our support team to resolve.
Our team is currently managing a high volume of requests, which has impacted our usual response times. We appreciate your patience. We absolutely value your feedback and will share this with the wider team for review.
Please know that we are working diligently with the account holder/your client to make this right. I understand they have been in direct contact with our team, and we're directly supporting them further.
My apologies once again.
Kind regards,
Sheree
MOO
N
Nobuko · 3 reviews · Experienced 2026-04-13 ·
★★★★★
Amazing products and customer service
I had an amazing experience with Madison at Moo Print! The service was prompt, professional, and genuinely friendly.
I’m really happy with how everything turned out—not just the final product, but also the clear and consistent communication throughout, which made a big difference.
I reached out to the customer service team with some issues about foil business cards, and Madison responded quickly with detailed print specs and a helpful explanation of potential challenges with foil printing. Thanks to that guidance, I was able to get everything just right—and the result looks fantastic. My client is thrilled too!
A
Abbie de Leon · 1 review · Verified · Experienced 2026-03-25 ·
★★★★★
Business Card Order Issue
There was an issue with my order of 200 business cards. The background on two separate batches of 100 were different in color due to me sending in RGB in lieu of CMYK, plus the logo was not straight. It angled down a bit.
I was worried Moo would fight me on this and say I would have to pay for the correction, but per the "MOO Promise", they made it easy to place a new order free of charge.
I was contacted by a "real" person who walked me through the process on how to resolve the issues and allowed me to send the new files directly to them for review and confirmation.
I will definitely be ordering with Moo again.
M
Meri · 1 review · Experienced 2026-04-01 ·
★★★★★
Great quality, great customer service
I have always enjoyed ordering business cards from Moo. Their quality is top notch. Plus, the one time I had concerns over the quality of the foil effects, they replaced my misprints for free and then some. All I had to do was submit one help request with pictures and ta-da! A credit was sent to my account to cover my misprints and then some. I appreciate that I didn't have to plead my case via multiple follow ups. They saw the problem and fixed it. Love Moo!
A
Andy Lacza · 7 reviews · Experienced 2026-04-13 ·
★★★★★
Great quality premium look
Great quality premium look. I would not go anywhere else
F
Feras · 7 reviews · Experienced 2026-04-15 ·
★★★★★
"MOO is one of the best printing Companies
"MOO is one of the best printing companies I have ever experienced. Working with a designer, I followed the guidelines for submitting a business card accordingly. The quality of printing for the business card was premium and top-notch, reflected not only in my own experience but also in the impressions of high-tier business clients, which is crucial during first business meetings. I used the "Gold Foil Business Cards", but unfortunately had some issues with delivery (not related to MOO). The team was very responsive and issued a re-order package, which was delivered above expectations. I will definitely share my experience with all my colleagues and will certainly place future orders. Thank you very much. 10/10 all the way MOO! Best wishes! – Dr. Feras AL SAIF"
Y
YS · 1 review · Experienced 2026-04-11 ·
★★★★★
Cards itself were very good quality
Cards itself were very good quality, but some cards has white line on the bottom and right edges some cards has white line on the just right edge. Both were not appeared on preview so I think it caused by cutting. It's sad to give bad review for such a good quality products but poor finish.
Reply from MOO2026-04-20
Dear YS,
Thank you for taking the time to share a Trustpilot review.
I'm sorry to learn that the Cards have not met your expectations. We pride ourselves on producing high-quality products and appreciate how disappointing this must be.
I will be in touch via email very soon, and I look forward to partnering with you to achieve a suitable resolution.
My apologies once more.
Kind regards,
Sheree
MOO
