MOO (www.moo.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Order arrived today and I have to say it was pretty disappointing. Quality of the paper and printing was extremely poor. Paper thickness was very high inconsistent throughout the batch, printing was blurred and we ordered two different prints and the batch was all completely mixed up so we had to go through them all to divide out.
Definitely won’t be recommending to anyone.
Reply from MOO2026-05-12
Dear Simone,
I’m sorry to hear about the trouble that you’ve experienced with your MOO order, and I appreciate you taking the time to reach out to us.
We would be more than happy to assist with this issue. If you could please contact our support team with your order number, so they can look into this further for you. You can contact the team by phone, chat, or email: moo.com/contact
My apologies for the inconvenience this has caused, and we look forward to speaking with you.
Denise
The MOO Team
I ordered custom notebooks and the product was excellent. I contacted customer service to ensure my delivery deadline would be met and they double checked with production staff and followed up with me to let me know. They were very professional and easy to reach. Awesome experience and great products!
J
Jade · 8 reviews · Experienced 2026-03-29 ·
★★★★★
The best experience!
I am extremely happy with my experience ordering square cotton business cards from moo. The quality is outstanding with staff responding to enquiries quickly and in a friendly manner. I had a small issue with my order which staff went above and beyond to make sure was fixed and that I was satisfied. I will always recommend Moo to friends and family. The best experience!
Really poor app that doesn’t work very well on iPhone. Couldn’t review my business card properly and although it showed ok on the preview I received cards with an extra i on the word ceramics. Although I saved my project I wasn’t able to review it once ordered so couldn’t prove it. They offered me 50% discount to reorder but I don’t understand why I have to pay when I’m certain I spelled the word correctly. Not using again…
Reply from MOO2026-05-13
Hello Sammy,
I am very sorry that you had trouble using our website in your phone's browser.
When an order is placed, the project moves from your "Saved Projects" to your "Order History". Sadly, the preview of projects within the "Order History" is only possible from a desktop browser. We generally recommend using a device with a larger screen for ease of use when working on a project.
MOO.com is a self-service platform so we print your project as it is when the order is placed (unless our production team spots a file issue, in which case we will contact you). Because we know it can be hard to spot typos on a screen, there is an option to download a PDF proof (next to the "Save" button) which you can print to view your project to scale. Depending on the size of your mobile screen, you may need to switch to landscape mode to access the PDF proof.
We realise that typos can happen to anyone which is why we are happy to offer a discount on a replacement order as a gesture of goodwill.
If you ever have any trouble using our site or creating a project, our customer service team is always happy to assist in real time via chat or phone. We are also happy to review an order after it is already placed if you want extra peace of mind before it goes to print.
Best regards,
Manon
I have been using Moo for years and always with great results until the past 12 months or so. The main problem is their templates for my original art are not jiving. My art comes out much smaller that the .png I sent. I've talked to them about this, but this last order which I just received today – mini cards that I use to hold the enamel pins I sell – they shrunk the art way inside the safe area. I can hardly read the print! The last time they printed these, the cuts were not parallel. Also, they printed my business cards either too close to the edge, or too much inside the safe area or in one case, the backs were upside down! Their customer service people have always been very nice and responsive, but something has changed in their production dept.
Reply from MOO2026-05-12
Hi Libby,
Thank you so much for taking the time to share your feedback!
I'm sorry to learn that the most recent MiniCards have not met your expectations. We pride ourselves on producing high-quality products and appreciate how disappointing this must be.
I will be in touch via email very soon, and I look forward to partnering with you to achieve a suitable resolution.
Best regards,
Jenny
S
Shiva J · 2 reviews · Experienced 2026-04-28 ·
★★★★★
Great Quality
I have ordered business cards from MOO multiple times, and I will do it again. I love the quality of the paper and print.
S
Steven K · 2 reviews · Experienced 2026-05-03 ·
★★★★★
Exceptional Quality and World-Class Customer Support!
I recently ordered a set of business cards from MOO and couldn't be happier. While there was a minor hiccup with the initial shipment, their customer service is second to none. I reached out and worked with Tiffany, who was incredible—she arranged a reprint with no questions asked and had them overnighted to me immediately.
As for the cards themselves, the quality is outstanding. I went with the matte finish, and the soft texture feels premium in the hand. The printing is vibrant and perfectly accurate to my design. It’s rare to find a company that pairs such a high-quality product with truly compassionate, fast-acting support. I’m a very satisfied customer and will definitely be back!
A
Audrey · 1 review · Experienced 2026-05-06 ·
★★★★★
So far I'm not impressed
So far I'm not impressed. I have been calling for the last hour and I'm told they are not open. Website says open 9:00 am EST. It is now 10:00. I tried the chat as well. I asked for someone to call me and no response. I have followed up with 5 more chat requests and no response back. Horrible customer service
Reply from MOO2026-05-06
Hi Audrey,
Thank you so much for taking the time to share your feedback!
I am very sorry for the frustration you experienced while trying to reach us. Our "Contact Us" tab is always updated with current hours! In this case, we occasionally need to flex our schedule to ensure proper coverage.
I’ve confirmed that our "Call Us" section was set to 11am–7pm EST today; however, I will certainly pass your comments along to the appropriate department. Your feedback is invaluable as we work to improve our accessibility.
Please don't hesitate to reach out via email if you’d like to discuss this further!
A
A.Roberts · 1 review · Experienced 2026-05-05 ·
★★★★★
100% Satisfied!
Since I am not at all techie I really needed someone to guide me through the process of my order. Beatrice was extraordinarily patient, professional, and overall a delight to work with. She made the process enjoyable and took away all the angst. I highly recommend Moo for your printing needs.
R
Renae Franz · 1 review · Experienced 2026-05-05 ·
★★★★★
ordered business cards for an important…
ordered business cards for an important meeting on April 29. scheduled to be delivered May1 as I paid an expedite fee. May 5th they still have not arrived and I had to leave for my meeting with out the business cards.
Reply from MOO2026-05-06
Hi Renae,
Thank you for taking the time to share your feedback with us.
I am sincerely sorry for the delay in receiving your order. While our shipping dates are provided as estimates on the website, I completely understand how frustrating it is when a delivery doesn't arrive as expected.
I’ve looked into your account and see that you’ve already been in touch with our Customer Service team, and I'm glad to see they were able to resolve this for you.
We truly value your patience and your business. If there is anything else we can do for you, or if you have further feedback to share, please don't hesitate to reach out!
Very very slow! The time it takes to get business cards is outrageous. Once we did receive them, they were printed incorrectly. We still have not received cards. It has been over a month since the original order. We went with Moo so that we could receive good service but that has fallen way short.
Darla Willoughby
B+A
Reply from MOO2026-05-04
Hello Darla,
I’m sorry to hear about the trouble that you’ve experienced with MOO and I appreciate you taking the time to reach out to us. I will certainly look into this issue and pass your feedback along to the appropriate department. As a company, we find this information from users very helpful in improving our site, services, and products.
If you have any further questions or concerns, please feel free to reach out to our customer service team: moo.com/contact.
D
Dinos T · 32 reviews · Experienced 2026-04-28 ·
★★★★★
A RELUABLE COMPANY
First time I used this company.
I was pretty reluctant because of the plethora of spam companies in online shopping nowadays.
I am very impressed by this company: the ordered design was better than expected, reasonable prices and speedy delivery.
I will certainly use it in the future and I highly recommend this company.
M
Madeline James · 1 review · Experienced 2026-05-01 ·
★★★★★
One of the best online printers out there!
Moo has wonderful customer service and high quality printing. We have used them for numerous orders for business needs and have never been disappointed.
All around a great company, delivering quality, service, and trust!
H
Heather · 1 review · Experienced 2026-04-26 ·
★★★★★
I was very happy with my purchase
I was very happy with my purchase! They came out better than I was imagining! Thank you Moo Team!!
l
lyssa · 1 review · Experienced 2026-04-20 ·
★★★★★
I had a misprint happen for an order of…
I had a misprint happen for an order of business cards. I ordered them on time for an event I needed them for but then I had to contact support and reordered them just on time again but this time with faster shipping. The day I was supposed to receive them, I was never sent a shipping number so I had to call customer service to find out what was going on. I know that things happen that are out of their control, but it would have been nice to get an email or be aware that they were having some production issues because I would have just canceled at that point and had time to order with someone else like Vistaprint who might have even had them to me the day I was supposed to get my fixed order of business cards from Moo. It's been really awful for me because now I have to scramble to find a different solution. My biggest issue is that I had no idea they were having production issues, and the communication I feel like is very important. I won't be ordering from here anymore and won't be recommending this to any of my peers who need things like this printed.
Reply from MOO2026-05-04
Hello Lyssa,
I’m sorry to hear about the trouble that you’ve experienced with MOO and I appreciate you taking the time to reach out to us. I will certainly look into this issue and pass your feedback along to the appropriate department. As a company, we find this information from users very helpful in improving our site, services, and products.
If you have any further questions or concerns, please feel free to reach out to our customer service team: moo.com/contact.
L
Liz Marvin · 1 review · Experienced 2026-05-01 ·
★★★★★
Your paper products represent you. What do they say?
“MOO” is a quality company selling quality products. Expect the finest finishes, most vibrant colors. If you want the receiver of your card to be impressed by the card and reflectively by you, use this company.
However, if you are looking for ordinary, cheap and boring cards, look elsewhere.
This company’s products show the pride you take in representing yourself.
Excellent service, print quality was great and delivery was fast despite me ordering incorrectly. Issues resolved fast and customer service was superb. Thank you team Moo. Will be ordering again.
S
Summer Belle · 1 review · Experienced 2026-04-29 ·
★★★★★
Would order again! Here’s my experience:
I was worried my order of business cards wouldn’t come in time because it was already a bit past its original shipping date, but the customer service team really took care of me! They explained what had happened (issues with the special finish printers) and even expedited and refunded my shipping, and included extra cards for my troubles. I will definitely be using moo again in the future!
Amazing service.
There were a couple of issues with delivery and the color of the original print.
They followed up with a no-hassle resolution and the new print looks perfect.
Thanks!
