MOO (www.moo.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Excellent customer service especially when I needed help fitting my work within the lines of printing space Exquisite paper and a plethora of shapes and sizes to fit your business personality Highly recommend
I just received my second set of 100 postcards and I could not be happier!!! They are so beautiful. Just like the last set. No complaints whatsover. I will be doing more work with you folks for sure. Thank you so much, Lauren
Great cards as usual, speedy service and the ability to have different images in one batch is the best.
Moo sent me someone else’s printed materials for my business. It took 2 weeks to receive the wrong items. I’ve been emailing them for 3 days and no one has responded to me. Completely unacceptable. They had no problem responding to me right away when I was considering paying money to open a business account, but when you actually need help no one is available by email.
Dear Katie, I'm so sorry to hear that you've received the wrong items. I do appreciate your patience here and the frustration this must have caused. I can confirm I've reached out via email with what I hope is an appropriate solution. My apologies for the inconvenience and stress this has caused. If you have any further feedback or questions please don't hestitate to reply to my email and I'll make sure you get a prompt reply. Jenny The MOO Team
Quality of the product is fantastic! I love my business cards and that I was able to truly customize every detail myself. They were delivered a few days sooner than predicted which was very exciting.
I used Moo to print wedding materials for a close friend's wedding. What followed was one of the most stressful vendor experiences I've ever had, and I want to document it thoroughly so others planning time-sensitive events can make an informed decision. I paid for Moo's premier hands-on design service specifically to avoid the kind of problems that plague DIY print orders. That investment backfired completely. Here's what went wrong: — Materials were not delivered by the promised date, missing a hard deadline tied to the wedding timeline. Part of the reason: my account manager was on vacation and failed to verify that this critical deadline would be met before going completely MIA. — When the order did arrive, it contained misprints. — A double order of name cards was promised, but the quantities were wildly inconsistent — some names had four copies, others had only one, requiring significant time to sort through the night before the wedding. — The two boxes were shipped to different addresses — one in Hawaii, one in Los Angeles — causing further delays and coordination chaos. — Because the materials arrived so late and incomplete, I had to fly out a person who wasn't even invited to the wedding just so they could hand-deliver the materials the night before the ceremony. — I spent the three days leading up to the wedding on the phone and email with Moo instead of celebrating my friends. When I submitted a detailed account of everything above and asked for reimbursement of the out-of-pocket expenses their failures caused, Moo offered a refund of the original order cost and a $500 store credit expiring within two months. The refund only covered what I originally paid — it did nothing to address the significant additional costs their negligence created. The store credit was effectively worthless: my event was over, I have no reason to trust them with another order, and the expiration window was insultingly short. After I pushed back, they informed me that their legal team had reviewed the matter and that their Terms & Conditions limit liability to the cost of the order. That was their final word. The representatives I dealt with were polite and responsive throughout — but polite responsiveness is performative when the company makes no attempt to correct its errors. Courtesy without accountability isn't customer service. If you're planning a wedding or any event where the stakes are high and the timeline is fixed, think carefully before trusting Moo with something you can't afford to have go wrong.
Dear Ali, We are incredibly sorry for the stress and frustration this caused during such an important event; this is far from the seamless experience we aim to provide. While we know we cannot undo the logistical challenges you faced, we want to assure you that your case has been escalated. A member of our Business Services leadership team is currently working directly with you, and we are committed to continuing this conversation privately to assist you to the absolute best of our abilities. Thank you for your patience as we work through this with you. Denise The MOO Team
Phenomenal customer service - from our account rep to the billing department, everyone goes out of their way to help make everything seamless. The products are of extremely good quality, and the ordering process is easy and efficient. I highly recommend MOO.
Tried their silver foil special finish business cards. I have to say I was a little worried due to the lack of options in material but was very pleasantly surprised when they came in the mail (almost two weeks ahead of schedule).
Paid for 4 day delivery and got it in 1.5 days. Super nice quality on the "Super" cards. Just a weight off my chest
There's so much I like about Moo as a brand, it's a shame to write a negative review. Their UX is slick, the ordering process is easy to follow, their options are great, and the pricing is reasonable. However, their delivery is unreliable. I ordered important, time-sensitive marketing collateral with the highest cost/priority delivery. It was due to arrive 27th May. It arrived today, 1st of June. And in the time that I was stressed, then panicking, then finally resigned to it not turning up in time... there was nothing to tell me why it was late or when I should expect it. This is crap. Meanwhile, I'd hedged my bets and ordered other marketing materials with a much cheaper, much less polished online print service. This order was high quality and turned up exactly when they said it would - two days after ordering. Moo seriously need to sort out their courier service because it's letting their whole company down.
Dear Tristan, I am very sorry that your order was delayed in transit and that this left you in the difficult position of having to source alternative materials for your event. While the quoted delivery dates are provided as estimates on the website, it is rare for UPS to be delayed by several days due to "uncontrollable events". Looking into your account, I can see that you’ve already been in touch with our Customer Service team who have refunded the shipping on your order. Again, I apologise for the stress and inconvenience caused by the delay. Best regards, Manon
I ordered a set of business cards, and admittedly did not fully understand the process. I received support from a few team members, but Ren really dug in and brought it home. Making recommendations on the artwork files and the finishing touches. It was really nice to experience real customer service in the digital world in such a way! Thanks Ren, and thanks Moo!
The notebook is well made, with an excellent cover. However the paper quality is poor. It's very bright, thin and has a lot of ghosting. I would expect the pages to be less see through. The paper really lets this notebook down. It seems out of place.
Dear WJ, Thank you for taking the time to share a Trustpilot review. I'm sorry to learn that you're unhappy with the Notebook. We want our customers to love everything they order with us, and I'll be in touch shortly via email to discuss further. My apologies once more, Kind regards, Sheree MOO
Once again everything worked perfectly. Second time using Moo for business cards.
Great company love doing my business cards through them.
The OS for designing and ordering products is easy to navigate and mostly intuitive, making the process relatively simple. The shipping time is reasonable and the products are always delivered in perfect condition. The products themselves are high quality and good value, I receive compliments on my business cards from Moo on a regular basis, lol.
NAVIGATING THE WEBSITE WAS EASY AND INTUITIVE. I WAS ABLE TO EASILY STIPULATE MY REQUIREMENTS AND DESIGN MY BUSINESS CARD. DELIVERY WAS QUICK AND I WAS KEPT INFORMED REGARDING DELIVERY TIMELINES. I HEARTILY RECOMMEND THIS COMPANY AND ITS SERVICES.
I wanted to make fanmade photocards as a freebie for some concerts I’m going to and this was honestly the best site fr like many options (business cards, gloss or matte, rounded edges, they even make postcards!) and i’m icelandic so I expected it to be delivered late but they actually shipped it so fast! I’ve ordered from them twice already :D
From my first order I did fall in love with my mini Moo , that's why I order four more times. Modern, practice and elegant. Every time I hand it to my costumers they love it ! Easy to order and fast delivery.
200 reviews matching