MOO (www.moo.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
My experience with MOO has been nothing short of excellent.
Once my 100 business cards had been delivered, I noticed that, due to an oversight on my part, they had been printed with some image errors.
When I contacted MOO’s online customer service, they were incredibly quick to reply.
Not only did they resend the entire pack of corrected cards free of charge, but they also paid for express delivery at their own expense to ensure they arrived in time for an important event.
And the end result is perfect: they feel lovely to the touch, with vibrant colours and high-definition illustrations on the paper.
I’ll be recommending MOO to everyone in future and will continue to be a customer of theirs!
M
Michelle · 1 review · Experienced 2026-06-04 ·
★★★★★
The business cards I ordered are beautiful!
The business cards I ordered are beautiful and very high quality. They were easy to design, add different covers, and order. They arrived right on time. The entire experience was positive and I'm getting some nice compliments on my cards from clients. Thanks, Moo!
E
Edward Boiko · 1 review · Experienced 2026-06-20 ·
★★★★★
Nailed it.
First time buyer- thrilled with these cards. Awesome material, fast processing, looks great. I plan on ordering again. I recommend increasing the customization of the layouts themselves by about 10-20%. Editor seemed a tad buggy in chrome with one or two fonts, but what I received is exactly what was shown in the preview. Great stuff.
Customer service is okay, but printing quality is very poor
I'm so frustrated with their business card printing service. I ordered the first batch a couple of months ago, chose the thickest premium paper, and they cut the cards incorrectly.
I decided to give them another try and opened a support ticket. They reprinted it free of charge. Today, the parcel arrived, and I threw it in the garbage instantly. The person who was assisting me didn't bother to align it properly again, even though I explicitly mentioned all the design instructions.
The cards were zoomed by 10% compared to what the website shows as a reference. There will be no 3rd attempt. Never again.
Reply from MOO2026-06-22
Dear Yuri,
Thank you for taking the time to share a Truspilot review.
I'm truly sorry to learn of your experience. This is definitely not ideal, and I will be in touch with you via email very soon.
My apologies once more. I look forward to supporting you further.
Kind regards,
Sheree
MOO
I
Ingrid Kleffmann · 1 review · Experienced 2026-06-19 ·
★★★★★
I’ve been ordering cards of all kinds
⭐🌟⭐🌟⭐ (should be more!)
I've been ordering business cards, greeting cards and congratulatory cards from MOO for over 10 years… and I’ve never been disappointed.
Every time, the service is lightning-fast; every time, the quality is fantastic; and every time, it’s a moment of joy when the parcel arrives. Thank you, MOO team, for all your hard work – it’s brilliant what you do.
I’ll stay loyal to you, even if Brexit is making life difficult for us! Greetings from Germany 🇩🇪
I ordered business cards and postcards for the upcoming event and thought I chose expedited shipping. Two days before the event, I checked the delivery status and it said it would arrive after my event date. I panicked.
It was my first time ordering from Moo, and I didn't know how awesome they are. I called them to see if I could upgrade to expedited shipping. Georgiana was so nice; she double-checked with the warehouse and said they might be able to do it for only one part of my order. Later that day, I received a tracking number that said they actually sent both of my orders, and they'll arrive right on time for my event.
Thanks again! I'll be ordering from you again and highly recommend to others.
Can't wait to see my business cards❤️
S
Sarah Cincotta · 2 reviews · Experienced 2026-06-17 ·
★★★★★
I wish I could give Moo more than 5…
I wish I could give Moo more than 5 stars! I was so impressed with their customer service. I had (user-related) issues with my first business card order, and the team member I worked with Ashley, was so helpful, patient and quick! I originally chose Moo because I knew they had a reputation for high-quality products, but their customer service is unmatched as well!
Easy to use website, quality reproductions and speedy delivery
N
Not Today · 1 review · Experienced 2026-06-16 ·
★★★★★
Wouldn't allow me to reorder cards…
Wouldn't allow me to reorder cards since I wasn't the account holder. Taking our business elsewhere.
Reply from MOO2026-06-17
Hello there,
Thank you for taking the time to share a Trustpilot review.
I'm sorry to learn of the disappointment. We'd be more than happy to review your query further and determine if there is a workaround.
I have reviewed our database, and as there were no identifying details within your review, I have been unable to locate the account or your contact information.
At your earliest convenience, please contact our dedicated support team by providing the order number/account email address, and we will be happy to support you moving forward: https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team
My apologies once again for any inconvenience this experience may have caused. We look forward to speaking with you soon.
Kind regards,
Sheree,
MOO
A
A I · 1 review · Experienced 2026-06-09 ·
★★★★★
Cheyenne - Customer Service
Cheyenne was exceptional with her customer service. My experience with how she quickly fixed my order was both professional and reliable. I wouldn't say that for many companies in general these days, so i wanted to go out of my way to make sure I left a review for her and the MOO company. I will be a lifetime customer because if this. Thanks again,
Anton
S
Semih Karadeniz · 1 review · Experienced 2026-06-15 ·
★★★★★
Orders are not arriving
Orders are not arriving, Moo team is not helpful.
We have ordered 3 boxes of business cards for an overseas event we will be attending to. Despite paying £30 for express delivery, we have been told that UPS could not find us in our office despite being in all day. Then we gave a phone number and we were told that UPS will reach out to us when they arrive, they claimed they couldn't find us in the building again. Our delivery was 'failed' 3 times on 3 occassions that we were present in the location. Moo support insists on us not being there, and unfortunately we will have to attend the event without business cards. We relied on Moo for precise delivery and card quality, but we will never trust Moo with delivery capability and dysfunctional support when it comes to deliveries only forwarding us to UPS and not dealing with the issue.
Reply from MOO2026-06-16
Dear Semih,
Thank you for taking the time to share a Trustpilot review.
I'm sorry to hear about the trouble with MOO and UPS; we never want our customers to feel frustrated and disappointed. Given your upcoming event, I know this is the last thing you need to be dealing with.
I would be happy to partner with you to offer further support; that said, I have reviewed our database, and as there were no identifying order details within the review, I have been unable to locate your account.
At your earliest convenience, please contact our dedicated support team by providing your order number, and we will be happy to support you further: https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team
My apologies once again for any inconvenience this experience may have caused.
Kind regards,
Sheree,
MOO
C
CB · 7 reviews · Experienced 2026-06-11 ·
★★★★★
Excellent experience & quality!
Excellent experience my first time using Moo! Placed an order, then realised I could + should add stickers - reached out to support, got super clear, simple instructions. Placed my order Monday afternoon, and received my order before 10:30am Thursday, exactly as promised in the emails from Moo.
Very impressed with the reliability, website, ease of use, high quality of products + range (wouldn't have thought to add circle stickers AND square!) & how well packaged they arrived. Will definitely be using again and highly recommend.
Great quality and ordering experience. Business cards arrived within a reasonable time frame. I get a lot of compliments on the card quality. The ability to have different backs so I can showcase a variety of work was the main selling point for me.
J
Jenny · 1 review · Experienced 2026-06-01 ·
★★★★★
I had a delivery of gift cards printed…
I had a delivery of gift cards printed and sent from the UK to Australia. I was informed of the progress of my order all the way and they arrived efficiently. I noted some damage to a number of the cards and another batch was on its way with no questions asked. The print quality and packaging was very professional. I have had my cards made by Moo now for many years. I remain an impressed customer.
T
Tony T · 29 reviews · Experienced 2026-06-10 ·
★★★★★
Great product, excellent customer service
Great product but they really win on a fantastic customer experience. I ordered a batch of business cards which turned out to be slightly off-center (our fault). Juandre from Moo offered to reprint them, gave detailed instructions to my design team, and got the new cards (excellent quality!) to me extra quick before my travels. Of course will return to them for future orders!
L
Luis Martinez · 2 reviews · Experienced 2026-06-02 ·
★★★★★
They Made It Right – 5 Stars!!!!!!!!!!!!
I originally left a negative review because I was frustrated with the process and wasn't getting the results I was hoping for. Rather than giving up, I decided to give MOO another chance and work through the issues.
I'm glad I did.
The second time around, everything came together. The final business cards turned out exactly the way I wanted, and I'm very happy with the finished product. Looking back, I also owe the MOO team an apology for my earlier frustration. They worked with me, and in the end they delivered.
I'm updating my review to 5 stars because they earned it. The quality is excellent, I'm pleased with the final product, and I'll definitely be a returning customer for future printing projects.
Thank you, MOO, for helping bring my vision to life.
Reply from MOO2026-06-10
Hello Luis,
I am very sorry that your experience with us has been so frustrating. We have sadly had to reduce the hours that our phone line is normally open in the second half of the day, and this is something we are working on.
I can see that, since our design experts contacted you on Friday to let you know that your order's design files had been flagged as part of a complementary Quality Check, you have opted to cancel your order, and we have provided you with a courtesy code towards a future order.
If you decide to give the Silver Foil Business Cards another go, and neither the marked-up screenshots provided by email, nor our downloadable sizing templates are helpful, perhaps this illustrated article will provide greater clarity:
https://support.moo.com/hc/articles/209324946-Design-quick-tips
To summarise, all text, logos and important elements of the design (i.e. anything that must not be cropped off) should be positioned well within the dotted line of the safe area, while the background must extend out to the outer limits of the designated bleed.
If you wish to contact us by phone, our hours are kept up-to-date on our contact page: https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team
Again, I am very sorry for the trouble you've had.
Best regards,
Manon
L
L C · 1 review · Experienced 2026-06-07 ·
★★★★★
Excellent Product Quality, Poor Order Visibility
I have ordered from MOO several times in the past and have generally been pleased with the quality of their products. However, my most recent experience has been disappointing due to the lack of transparency and real-time order updates.
This order is tied to an upcoming client project, and despite paying for expedited shipping, I have found myself repeatedly checking for updates without clear information on the status of production or delivery. The estimated delivery date appears subject to change, which creates unnecessary uncertainty when managing project deadlines.
I reached out to customer support for clarification, but the responses were largely generic and offered little insight into the status of my order or reassurance that it would arrive on time.
While I continue to appreciate the quality of MOO's products, reliability and communication are equally important. For project-based businesses, confidence in delivery timelines is critical. Unfortunately, this experience has caused significant anxiety and has made me reconsider using MOO for future orders.
I hope MOO will invest in better order tracking and more transparent communication so customers can feel confident throughout the production and shipping process.
UPDATE:
I appreciate MOO's response and the additional production details they provided. However, I remain concerned that an order consisting of only 50 rack cards and 50 square cards requires nearly two weeks to produce and ship.
As a business owner managing client projects and event deadlines, this timeline feels excessive for such a small quantity. It raises questions about production capacity and whether sufficient resources are available to support customers with time-sensitive orders.
The issue is not simply the delivery date itself, but the lack of visibility throughout the process. Customers are left waiting with very limited information while critical project deadlines approach.
MOO continues to produce beautiful products, and I have been a repeat customer for several years. However, premium pricing should be matched by premium communication, realistic production expectations, and greater transparency regarding order progress.
I hope MOO continues to improve its production tracking and customer communication so that businesses can confidently rely on the brand for important client-facing projects.
Reply from MOO2026-06-12
Dear Lakeisha,
I am very sorry that the lack of granular details on your order's progress has caused you anxiety.
Your order is partway through production and on track to be completed and dispatched on the 16th for delivery on the 17th, the estimated delivery date that was selected at checkout.
Currently, the Square Business Cards are awaiting inspection of the Gold Foil finish and, if they pass inspection, will be cut and packed. The Rack Cards are printed and laminated and are in queue for the Gold Foil application. Once the order is completed and dispatched, you will receive an automated notification email from Little MOO with a link to the tracking details.
Again, I apologise for the distress caused and thank you for your feedback. As a company, we find this information from users very helpful in improving our site, services, and products.
Best regards,
Manon
A
Alicia · 2 reviews · Experienced 2026-05-14 ·
★★★★★
"They turned a concern into a positive experience"
What impressed me most was not only the final product, but the way the team handled our initial concern.
Keziah was attentive, thoughtful and genuinely committed to finding a solution that matched our needs. Her guidance helped us choose a much more suitable product, and the whole process reflected a company that is willing to listen to feedback and continuously improve.
The commercial gesture was also greatly appreciated and reinforced the feeling that customer satisfaction truly matters.
Thank you for turning our experience into such a positive one.
