Moon-Audio (www.moon-audio.com) has a 4.8 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
was amazing sale and respond it so quick, Answering any question to understanding product
Thanks so much for the review, Anatoliy. We truly appreciate your kind words and thoughtful feedback.
Easy to find what you are looking for and check out is easy as well. And the delivery was fast and on time
Thanks so much for the review, Daniel. We truly appreciate your kind words and thoughtful feedback.
Shipping was fast, product is good but the item I bought before this was defective, moon has received it yet I have heard nothing back from you.
Hi Lyn, I hope you're doing well! I wanted to let you know that we’ve processed a full refund for your original order. Unfortunately, the HC4 software doesn’t currently support the iPhone 17 due to an Apple iOS conflict. I understand this can be confusing and frustrating, and I assure you it’s not a defect with the HC4 itself. Apple changed the handshake with the iphone 17 and they don't inform devices that connect to it once they launch a new phone. I've gone ahead and sent a gift card for the exact amount of your return postage. Thanks so much for letting us know of the issue. I hope this information helps! Best, Liz
Customer service is fantastic. Prior delivery of purchases.
Thanks so much for the review, Mike. We truly appreciate your kind words and thoughtful feedback.
Competent, unbiased advice. Available product and Fast shipping. Fare pricing. Good service.
Thanks so much for the review, Robert. We truly appreciate your kind words and thoughtful feedback.
Excellent product. Prompt delivery.
Thanks so much for the review, Mr. Wilson. We truly appreciate your kind words and thoughtful feedback.
Moon audio is awesome. When the shipment was stuck, they made some calls and moved it along. And then they followed up. Great customer service.
Thanks so much for the review, Dave. We truly appreciate your kind words and feedback.
The purchasing process was professional and smooth. The product arrived when they said it would. Nicely done!
Thanks so much for the review, Greg. We truly appreciate your kind words and thoughtful feedback.
Provided quick answers to all my questions with the exact information I needed. The Silver Dragon USB cable shipped the day after I ordered it. I am completely satisfied with this great sounding cable.
Thanks so much for the review, Robert. We truly appreciate your kind words and thoughtful feedback.
Great product fast shipping and received it fast!!!!!
Thanks so much for the review, Curtis. We truly appreciate your kind words and thoughtful feedback.
Coupled with a top flight power supply the Emerson Digital is first rate, far superior to my Auralic S1
Thanks so much for the review, Donald. We truly appreciate your kind words and thoughtful feedback.
I received an immediate response for a technical question I had on an AK DAP. The response was on the money and helped correct the problem I as having.
Thanks so much for the review, Art. We truly appreciate your kind words and thoughtful feedback.
Love every cable I have purchased from moon-audio. For my Susvara, Utopia, and a really high quality USB cable which helps me play apps from a iPhone through a DAC that don’t stream with Roon.
Thanks so much for the review, Brad. We truly appreciate your kind words and thoughtful feedback.
The description of the product is clear and the process of delivery is smooth and fast.
Thanks so much for the review, Kuo-Chen. We truly appreciate your kind words and thoughtful feedback.
Great service, great products and fast
Thanks so much for the review, Paul. We truly appreciate your kind words and thoughtful feedback.
Sales was extremely knowledgeable and the turntable is fantastic.
Thanks so much for the review, Chris. We truly appreciate your kind words and thoughtful feedback.
Thanks so much for the review, Ransom. We truly appreciate your kind words and thoughtful feedback.
Knowledgeable and efficient sales and good support. Good people and products
Thanks so much for the review, John. We truly appreciate your kind words and thoughtful feedback.
Thanks so much for the review, Robinson. We truly appreciate your kind words and thoughtful feedback.
I purchased the Meze Empyrean II and a Black Dragon cable. The products themselves delivered everything promised; however, Moon Audio as a service left me highly unsatisfied. First, I could never figure out how to redeem their constant “Free Headphone Stand” offer. Clicking on the links, whether from email or SMS, just dumped me on the front website. At that point, what next? My selection was already in my cart, awaiting checkout. But nothing else got prompted. There were no clear instructions, no simple “Do A, then B” indicators. When I emailed Sales about it, the only reply I received was, “Provide a screenshot of what you are seeing.” I did not need to debug their marketing; I just needed them to tell me what steps to take. In hindsight, I guess one clicks the link THEN add the purchase to the cart? No clue. If so, see how easy I just made the instructions? Then there was the included Meze cable. Yes, the Empyrean II normally ships with the copper 6.3 mm cable. However, the Moon Audio product page explicitly stated (and still said when I checked again): “Cable type: Premium Silver‑plated or Copper PCUHD.” That strongly implied a current choice between silver‑plated and copper PCUHD. I had selected the silver with the special notes upon purchase. Of course, I ended up with the copper. When I asked if I could exchange the copper for the silver after delivery arrived, I was told that was a special offer that had ended earlier in the year. I understand promotions end. But if an offer has expired, the product page ought to be updated in a timely fashion, especially when customers are making high‑ticket purchases based on that information. All in all, it was a rather disappointing experience. Not the “concierge” type of interaction I was expecting from a boutique audio shop. The logistics and custom cable build were solid; on that side I would give five stars. Their “information delivery,” though - promotions, clarity of offers, and support responses -was noticeably below par.
Hi Aaron, thanks so much for the feedback. We appreciate you taking the time to let us know the free headphone stand promo email wasn't working 100% as you expected it to. We have tested it on our end and it works, and it lands you on the homepage but adds the promo headphone stand to your order once you reach the $995 threshold price of the promotion. We went ahead an honored this for you and will get this taken care of on our end! :) As for the Silver Plated vs the Copper Plated cable, this was something that Meze changed with the packaging and decided to move to Copper only for this SKU. And to be 100% clear, the Copper plated cable sounds much better with these headphones. The Silver plated cable sounds harsh to our ears so we always recommend the Copper version anyway. I also see you picked up one of our Black Dragon Cables which is UPOCC copper which will really allow the headphones to open up and deliver a more musical presentation and add warmth. I hope you have a wonderful week ahead!
66 reviews matching