Moon-Audio (www.moon-audio.com) has a 4.8 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
The service from the team was great. They answered my questions and were very proactive. They really made sure the orders matched the impact you wanted to achieve with your set-up (ear phone as well as with you amplifier and speaker set up). Delivery was on time and packing was excellent. The black dragon (speaker cables) and bronze dragon (earphone wire) are both delivering on quality and effect. Very impressed.
I really like how easy it was to navigate the site and find what I needed for purchase. I also like the finance options and extended warranty options that was a plus for me. They're shipping options are very nice, I received my item quickly and it was packaged very well and works perfectly.
Great customer service and amazing products - Thank You Again!!
Quick service, got exactly what I wanted.
Very disappointed that I had to pay for shipping when returning a product that I wasn’t happy with you guys need to better service when other companies don’t charge for shipping.
Purchase was done with ease and shipped promptly. Would definitely consider buying from Moon again.
Great customer service. Helped me get an even further discount. They rated the headphones A but I'd say A++. STickers were still on and it works beautifully. I got such a great deal. Would buy from these guys any time!
Dealing with your customer service was excellent, very knowledgeable, but\Not too happy with my purchase. Oh I am happy, but it's not well. The Focal app doesn't work in the Astell & Kern PD10 android system. And I don't know if I just can't figure out how to use my Focal bathy's M.G s but why are wireless they sound awesome. But running with the cord , they sound like crap. Can I get figure out how to get him to sound better?My Focal listens sound way better than my Bathys MG and there are a thousand bucks cheaper
Fantastic support from Sales department; fast and easy shipping; product arrived as per advertised. Regarding SP4000 performance, first few hours show a big leap from SP3000, well worthy the investment, IMO - we are now really talking about TOP audiophile sound quality, amazing detail and liveliness, great soundstage (real and proportional), and the Dar engine really improved against the SP3000'. Bravo A&K 👏🏼
What a company! We were greeted with great enthusiasm as if we had known each other for years. Great customer service making certain that they meet our needs and then some. Truly an unforgettable experience that we will never forget. Way to go JH Audio. And by the way thanks for the outstanding audio products you provide us!
Awesome service and wonderful product. I felt well taken care of throughout the whole experience. Thank you Moon for building a great brand and value added company.
straight forward quick delivery works perfectly
I called asking for advice on which headphones were best for EDM. They suggested the HiFiMan He1000 v4. Couldn’t be happier with my purchase. Delivery was quick and appreciated that I needed to sign for the delivery.
Excellent quality that lasts for years. It’s an excellent audio investment.
Quality product. Happy with my purchase. Appreciate the speedy delivery. Thx!
Great products. They also do a great job of taking care of customers.
66 reviews matching