Great service
Great service, I recommend!
About MountVacation
Data updated- Website
- www.mountvacation.hr
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 33% (2/6)
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Is MountVacation legit?
MountVacation (www.mountvacation.hr) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-07.
What people say
Fast and easy reservation process.
Fast and easy reservation process. After that the complete booking information is sent to email. Thank you, R
Reservation process
I am very pleased with the reservation process and therefore loooking forward to spending my vacation with them. The service was provided with exceptional professionalism and readiness for any questions.
always very satisfied
Good and quick comunication, always best price .
Everything was fast and smooth
Everything was fast and smooth. When we called, someone has always answered the phone and gave good guidance and needed support.
perfect
Very fast and kind
Easy
Easy and fast
It was ok except I didn't get 20 eur…
It was ok except I didn't get 20 eur off with used code
Reply from MountVacation2022-09-08
Poštovani Andrijana, ali na rezervaciji imate smanjen iznos za 20 €. Baš vam piše popust -20 €. LP Dejan iz MountVaction
Mountvacation reservation process
All good and easy to reserve.
Credit Card
There was a problem with credit card input, first time didn't accept the card (Master Card) and I had to repeat the whole procedure again.
Holidays with Mountvacation
Holidays with Mountvacation are incredible experience.
Tignes
That was fast, thank you
Very satisfied with the service and…
Very satisfied with the service and arrangements
Unsecure payment
Unsecure payment Some random person had all my card information and could use them if they wanted. Needed to cancel all my cards because of this EDIT: Answer to the seller The person from your company called me and read me all my card information - card number, expiry date and CVC/CVV code which means that they have access to my personal info and can use it for their own gain. I wonder who else can see and, if they feel like it, use my card for their own purposes. Just because my payment wasn't successful at the time does not mean that anybody can see my payment info. If I didn't answer the phone, I was probably working at the time and couldn't answer. EDIT 2: Dear Dejan, where are you getting info that the "card" had no funds? This is your assumption to minimise the problem we are having here. You are saying it's ok to have access to my card information?
Reply from MountVacation2022-05-24
Dear Mrs. Vukmanic, I apologize for hearing that. We facilitate more than 60.000 clients per year without any problems or fraud. Only to Kranjska Gora we have facilitated 4904 clients in that past 12 months. You have booked your holidays on our website with the credit card that had 0,00 € funds on it. That is why, we have cancelled your booking. Occusing MountVacation as a fraud is really unfair and misleading for everyone reading this. I have even called you personally to see how can I help you, but you didn't pickup the phone and you haven't called me our MountVacation back. EDIT: the person who called you was a person dealing with the payment issues. That is why you have been called from our team member. In order to keep our satisfaction ratio with our customers high, we don't cancel immediately the booking even if there are no funds on it. If the funds would be on the card, you wouldn't be called and card wouldn't be visible. Using a card without funds when ordering a service is not a correct behavior anyway, I am sure you agree with that. Your booking is cancelled free of charge and the details have been deleted after the cancellation has been done. Regards, Dejan - MountVacation
Nice experience!
The telephone operator was so attentive and so nice to communicate with; explaining details and silly questions as well. I love it, and payment was fast and secure.
Sve je odlično i brzo dogovoreno.
Fast service
Fast service, kind and approachable staff
Every step was perfect!
I had an issue with cupoun discount but…
I had an issue with cupoun discount but it’s solved in right manner, very quickly
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