Driver was punctual and very courteous
Driver was punctual and very courteous. Van was clean. What more can you ask for?
About Mozio
Data updated- Website
- www.mozio.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 42% (5/12)
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Is Mozio legit?
Mozio (www.mozio.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 42% of negative reviews. Last updated 2026-08-10.
What people say
Great driver Paulo.
The driver was prompt. The car was exceptionally clean and pleasant smelling. Very good experience. Driver was knowledgeable, helpful and very personable and helpful with suggestions of things to do in Lisbon and Algarve. Great experience all round.
Beware if your flight is delayed - terrible customer service
My flight out of DC to Chicago was delayed, which caused me to miss my connecting flight to New Orleans. I notified my assigned driver and I called the Mozio C.S. number right away. My driver informed me that he could no longer wait for me after the window of wait time had passed. I completely understood, however, I did think it was odd that he showed up and waited even though I had given him a heads up that my flight wasn't going to land at its original arrival time. Moving on to Mozio customer service, they were not helpful at all. I was told that I was a no-show, and that they likely not be able to re-arrange my pickup at the New Orleans airport for a later time. I repeatedly tried explaining to the Mozio rep I was not a no-show and my flight was delayed to weather conditions in Chicago (which grounded my flight out of DC and changed the flight departure time). The tone of the Mozio representative with very cavalier. He told me that it was likely that Mozio would not be able to help me because I didn't give them advance notice. How was I supposed to know in advance that my flight would be delayed?! So you're telling me that Mozio is so unaccommodating that there is no way to re-arrange a pickup reservation when the customer gives you a few hours notice? This makes no sense. On my Mozio itinerary, it said to call Mozio customer service if my flight is delayed. Well, I did that and I was treated poorly - as if I was asking for something that I hadn't paid for. And, once I arrived in New Orleans, I had to hire a taxi to drive me to my hotel. Meanwhile, my return transport reservation went off without a hitch. My assigned driver showed up on time, was courteous, and drove me back to to the New Orleans airport according to my reservation and that is why I'm giving this two stars instead of one. No issue at all with the driver. My problem is the unhelpful, "not our fault" customer service that I received when I called to notify Mozio of my situation and to request that my pickup time be rescheduled. Terrible customer service experience!
Reply from Mozio2026-06-10
Hello Sherry, Thank you for sharing your feedback. We understand that amendment policies can be disappointing, particularly when travel plans change unexpectedly. Our policies are displayed during the booking process and agreed to at the time of reservation, as they are established by the transportation providers we work with. That said, we value every customer's perspective and would welcome the opportunity to review your specific case. Please contact our support team with your booking reference so we can look into the matter further. Kind regards, Mozio Team
Prompt, Professional and Polite Driver!
Our driver was prompt, professional, and polite! He was waiting for us at our hotel and dropped us off at the right terminal and door so we could get to our gate quickly.
A must Ride from CDG
The convenience, comfort and friendliness of drivers made gettIng to and from CDG airport a must!😁
Everything was super easy
Everything was super easy, less expensive than just a cabs and other forms of pick up super convenient drivers were extremely nice
Arrived on time and got us to the…
Arrived on time and got us to the airport very quickly. I would use again.
Excellent service
Excellent service, on time and professional.
Good value for money
Good value for money. The vehicles were very spacious and comfortable and we were picked up on time both ways. There were no other passengers so are journey time was optimal. I will definitely be using them again.
Responsive Company
Both our trip from Gatwick to the Southampton Port and back to Gatwick, were on time and the drivers were very helpful in loading and unloading our luggage. On our return trip from the port to Gatwick, our driver, Kalil, even took our bags to the elevator we needed to get to our airlines. Above and beyond what we expected! We had to change our reservations several times due to unforeseen circumstances and every agent was very helpful and gave us immediate replies to our questions.
On time
On time. Polite and helpfull drivers. they even accepted small changes of trip
Right on time and driver was excellent
Right on time and driver was excellent. The car was very clean and comfortable on a very hot day
Good operation
Good operation. Nice vehicles & courteous staff.
My driver was very nice and…
My driver was very nice and professional. As a woman traveling alone in a different country, he made me feel safe and comfortable. I would choose Luis anytime to be my driver.
Booked through the Tui app
Booked through the Tui app. Had lots of communication so knew exactly who and where we’d be picked up. Drivers were on time and friendly making the transfer experience easy. Would definitely recommend
Taxi to hotel
Driver so helpful abd professional taxi was imaculate
Top notch service all the way around
Top notch service all the way around! Communication was key and they exceeded my expectations, especially when you are bound to your travel hiccups. The company communicates with you before arrival, the driver reaches out to you directly as you are nearing arrival, tracks your flight/train etc., and stays in touch until you meet. Both my drivers coming and going were very professional, friendly and accommodating. I highly recommend!
Pleasant send-off
The driver arrived on time, helped load our 7 luggages, drove very fast but safely, and although he couldnt communicate in english, he was pleasant. Over-all it was a nice send-off. Can recommend Mozio to others.
We felt very safe and time passed…
We felt very safe and time passed quickly. The driver was pleasant and respectful.
Don’t risk your family’s safety with this outfit
6 Adults & 4 kids in a Cancun private bus. Driver drove at 130KPH in a 70 KPH zone Had to shout 3 times to slow down Seatbelts missing in the bus 10 Large peices of luggage unsecured in the bus Plant life levels of customer service
Reply from Mozio2026-06-10
Hello Barry, Thank you for raising this with us — we take reports about driver conduct and safety extremely seriously. We've located your booking and can see your travel agent has already been in touch with us regarding this. We're working to resolve the matter with the transportation provider as a priority. Your feedback is genuinely valuable and will help us maintain the standards our customers deserve. If there's anything further you need from us in the meantime, please don't hesitate to reach out. Kind regards, Mozio Team.