Lacy was able to help me with the issue…
Lacy was able to help me with the issue that I had.
About MRI Software
Data updated- Website
- www.mrisoftware.com
- Category
- Electronics & Technology
- Location
- United States · Solon
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 100% (3/3)
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Is MRI Software legit?
MRI Software (www.mrisoftware.com) has a 4.7 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
great nice customer service
I really like Ctme contract for its…
I really like Ctme contracts for its ease of use and in general your customer support though the recent price increase is a bit tough to swallow!
Thank you for being on the other end of…
Thank you for being on the other end of the phone call in the matter of my frustration.
Customer service is the best
I wasnt familiar with the person I…
I wasn't familiar with the person I corresponded with. Maybe next time i speak with this person i will be more comfortable with him.
Reply from MRI Software2026-07-31
Thank you for your feedback, Ron. We understand that building familiarity with support contacts can make a big difference to the overall experience. We're glad you were able to connect with our team and we hope that future interactions will be even more comfortable and productive. We appreciate you taking the time to share your thoughts.
Prompt response and resolution.
Excellent customer service
Excellent customer service, they always make everything so easy. Very convenient.
Lorenzo did just I wanted at the right…
Lorenzo did just I wanted at the right time enabling me to achieve my objectives.
They are always very helpful
I am deactivated on your system
I am deactivated on your system, but I still received email. Please take off all emails
Reply from MRI Software2026-07-22
Thank you for your feedback Engela. We apologise for any inconvenience and will most certainly look into this and ensure that the correct settings are in place going forward.
Great customer service!
Easy to use
Easy to use - and helpful, knowledgeable customer service.
solved in 1 call
The sharing process can be complicated…
The sharing process can be complicated from the buyer's agent end is what I was told, when they receive prior multiple documents along with the current docs you are sending. It is hard for them to locate the most current doc.
Reply from MRI Software2026-07-21
Thank you for your feedback Beverly. Sharing documents in CTM is meant to save time, while also being efficient and easy to navigate so we would love the opportunity to discuss this with you in more detail. A manager will be reaching out to answer any questions you have and offer additional assistance.
The customer support is awesome
Your guidance was in my best interest
Your guidance was in my best interest; highly unusual for a software company. Service was personal and Real Intelligence.
The Staff are excellent and always…
The Staff are excellent and always quick to help with any queries I have.
User friendly
User friendly. Staff is helpful and knowledegble.
I had a very difficult problem to solve…
I had a very difficult problem to solve and the service rep was very patient and knowledgeable.