MyHeritage (www.myheritage.com) has a 4.5 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
Rubbish. Paid for and sent in a DNA swab. Told me online results were ready. Not able to find them. Tried contacting them but site does not allow it. Searched for a phone number to no avail.
However during the time I was waiting inundated by possible matches which I did not want cluttering up my inbox.
All I want is the DNA result and that has not happened.
In the end had to block them as so many matches like fourth cousins coming through and just not interested.
Suspicious of companies who do not have a phone number.
When am I finally going to get an answer to my questions? What kind of nasty mentality is this? Just be honest for once and answer when someone asks for one. I am going to repeat this every day now until I get an answer!!!! I find it a disgrace that a company like yours doesn't even want to speak to its customers and leaves a nonsensical conversation to a vending machine. I have been asking for weeks when I will get an answer and you haven't responded at all, a disgrace!!
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Thomas · 7 reviews · Verified · Experienced 2026-07-05 ·
★★★★★
A salesman who could sale ice at the…
A salesman who could sale ice at the north pole. Not sure really what I got but think I have the same program I had. Hope so. But then, there is that stupid security game you have to play when you sign in.
I very much appreciated the call from Amanda today. She was extremely helpful and professional and understanding and set me at ease immediately. I wouldn't usually give feedback, however, I am very satisfied with my communication with Amanda who was very lovely and actually seemed interested in our conversation. I think a lot other companies and employees could learn a lot from her. Thanks lovely lady ❤️
Jean · 6 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
I have been with Heritage since 2014…
I have been with Heritage since 2014 and have always found them to be polite, sympathetic and extremely helpful. The subscriptions they offer me, are in my view, always acceptable and affordable, considering a what is offered. The service is exceptional, and Eyal was so understanding, kind and efficient in how he explained everything to me. thank you Eyal.
I asked to cancel my subscription and get a refund as I am entitled to one since it is within the 30 days. Omer the operator was just trying to palm me off with discounts and “freebies” I told him i cant afford the subscription and he kept putting me on hold and pretending to speak to management as if I don’t know the tactics of a sales man. He only refunded me 27 pound whenever I am eligible for a full refund. I have requested a full refund through the bot chat but no doubt he will contact me again with sales tactics and lies all because he is expecting a promotion. Your company states I am entitled to a full refund but yet staff have denied this for me. I will be taking it further. I have been left in the minus in my banking account.
If it would be possible to give more stars, I would. Oran provided the best sales experience I have had in a long time. He did his best and got me the best offer that made me really happy to continue my long term usage of MH. It shows how this platform and your team members care about us clients, and it is really touching. My family and I want to thank you from the bottom of our hearts!
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Stuart Higham · 5 reviews · Experienced 2026-08-07 ·
After misunderstanding the terms of my automatic subscription renewal and making phone calls and sending emails, Ron came to the rescue. I hope this review helps him win the coffee maker for his grandmother ?!?
Originally I requested for cancellation of my subscription and refund. First I received an email to let me know that someone will reach out to discuss my request. Then I received a call from Ron, who explained clearly of the company’s position and refund was no longer an option. However, he offered some options to continue the service. I appreciate the actual live person contact instead of the cold email exchanges. Thank you!
The lady I spoke to was very kind and considerate she’s giving me two DNA kits which I was promised by the other Salesman that lied to me so she said I should be receiving them in about 10 days. She was very nice.
