Helpful
Ben explained the options for me to increase my search and offered suggestions that were helpful. The services seem like a good deal and I am hoping it will further my tree.
About MyHeritage
Data updated- Website
- www.myheritage.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 33% (9/27)
Do you own MyHeritage? Claim this profile for free and start replying to reviews.
Is MyHeritage legit?
MyHeritage (www.myheritage.com) has a 4.5 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
MyHeritage doesn't explain what they are selling
MyHeritage was not honest about what they were offering. Don't trust them.
Reply from MyHeritage2026-08-06
Dear Murray, Thank you your review. I understand you had a refund request regarding a subscription on another family site. Upon investigating your inquiry I can see that you were already assisted by my colleague today regarding this situation. I hope this resolution meets your expectations, and we appreciate the opportunity to assist you. Sincerely, Lene MyHeritage Customer Care
Tal was very helpful and friendly.
Shit company
I purchased a MyHeritage DNA kit several months ago and submitted my DNA sample, but I still have not received my results. I have tried to find a way to contact you by email through your website, but it seems almost impossible to get any help or even find a way to send a regular email. Instead, I am repeatedly directed to your AI assistant, which does not solve my problem. Even when I follow the links provided, I still cannot find a way to contact customer support. This is extremely disappointing. I expected much better customer service from MyHeritage. Please investigate why my DNA results have been delayed for so long and let me know when I can expect to receive them.
Reply from MyHeritage2026-08-06
Dear Ann, Thank you for your feedback. We understand that you had a difficult experience contacting our support team regarding the delays of your DNA results. Upon investigating your inquiry I have made sure our team will contact you as soon as possible regarding the situation. I hope this resolution meets your expectations, and we appreciate the opportunity to assist you. Thank you in advance. Sincerely, Lene MyHeritage Customer Care
Resolved issues
Resolved issues. Offered acceptable solution.
It is keeping track of my 5000+…
It is keeping track of my 5000+ ancestors and almost dayly suggest new prospective members of my family. I can invite my family and friends to share my experience. It prompts me to ad more information about my ancesters that I am currently lacking. I have used the sevice for more than 15 years and I wouldn't dream discontinuing my sub.
Well explained.
Upgrade promotional call
the cso calling me was very professional especially when confronted by initial distrust on my part, thinking it might be a scam. Also impressed by the adjustment from 12 hours to 24 hours to make up my mind when advised that 12 hours wasn't long enough given it was already 5 pm and I would not have time to make up my mind before 5 am since I would be offline for most of that time.
Thanks a lot for your help!
Michael service was outstanding
Michael service was outstanding. He went far and beyond to answer my questions to deliver a great package so I could renew my subscription. Excellent service.
listened
listened, consulted and finally reached an acceptable deal
Friendly & Polite
Eden was polite and listened to questions and was able to answer my queries. The price of the plan was an issue but he was able to offer a good deal.
I highly recommend My Heritage
I highly recommend My Heritage. The process was so easy and straight forward. The results came in 4 weeks, with detailed ancient report. I was on free trial but forgot to cancel. They charged for the whole year after the first month. I asked for refund as I didn't require the yearly subscription and they refunded me straight away with no fuss.
Very helpful and polite
Appalling customer service
I wrote the review below which prompted a reply and the offer of a replacement kit. I'll update my review with a higher rating if I get DNA results. I understand this may take some time. My review: Appalling customer service. I’ve tried to get a response from their customer team. I don’t think they have one. A complete waste of money. It feels like a scam. Lots of emails but no actual results. I’m so disappointed. I bought the kit for my mother. Wish we’d chosen the alternative service. My heritage are absolutely hopeless.
Reply from MyHeritage2026-08-06
Dear Heather, Thank you for your review. We understand that you experienced an issue contacting our support team and regarding your DNA kit. Upon investigating your inquiry I have made sure our team will contact you as soon as possible regarding the situation. Thank you in advance. Sincerely, Lene MyHeritage Customer Care
Omer was really kind
Omer was really kind, helpful and listened to what I wanted to speak about. I really appreciate the time he took to speak to me and help me with my issue. I am very happy with the service he provided and would definitely recommend.
Easy to use
Easy to use, great finding out heritage. Can not believe how far I can go back with family names.
Helpful and polite
A pleasant piece of communication
A pleasant piece of communication, finding a subscription price I could afford. Good job !
Great customer service
Great customer service, thanks a lot!