About MyHeritage
Data updated- Website
- www.myheritage.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 33% (9/27)
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Is MyHeritage legit?
MyHeritage (www.myheritage.com) has a 4.5 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Very helpful and honest staff member…
Very helpful and honest staff member assisted me with my subscription
good guy
He’s gentle
Tomer was very nice and funny
Tomer was very nice and funny. He offered me a DNA kit because I didn’t understand the charge on my heritage account, but he nicely explained it to me, thank you so much
Good customer service
An agent called me up after I've sent in a contact me form via the website. I had questions on my subscription. The agent was very friendly and professional. Good communicator and service minded.
Very nice and kind person
Great Customer Service
Omer was very pleasant, knowledgeable and helpful. He is a wonderful example of excellent customer service.
issue dealt with
issue dealt with , very happy and good service
Tal was very naturally friendly and…
Tal was very naturally friendly and professional. He listen to and understood my concern. He had extensive knowledge of Heritages packages which he offered to me. I accepted an extended plan. He then send me additional information including an email about the features of my subscription.
Very professional
They were attentive to the issue that arose and resolved it in the best possible way.
Good telephone customer service…
Very good telephone customer service when issue with secondary bill happened. PLEASE NOTE: Be careful to read what the £19.90 DNA test actually includes. I bought this on July 4th and as of 5th August still haven't received my DNA results, yet on 4th August was charged an extra £109.00 for an annual fee that I didn't realise about. Was given a £32.70 refund though. Anyone purchasing please take great care with the options you select.
Great support
I like all the different options i was given by support, but in this case i wanted a refund and i got the help i wanted with no problem
Helpful and kind staff
Clear explanation and articulation
Clear explanation and articulation. Able to work around my needs. Very professional customer service person!
Paul helped me make a decision that…See above
Paul helped me make a decision that fits my needs and is affordable.
He was very helpful and very aware of…
He was very helpful and very aware of my budget...
Customer service was very helpful.
Awesome offer
I have used Myheritage and Geni for years. FamilySearch is a good website. This Omni offer i could not say No to.
Yest
He was great offer me