Very nice guy
Very nice guy, helpful.
About MyHeritage
Data updated- Website
- www.myheritage.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 33% (9/27)
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Is MyHeritage legit?
MyHeritage (www.myheritage.com) has a 4.5 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
MyHeritage contacted me with a discount…
MyHeritage contacted me with a discount offer after my subscription expired. The discount wasn't as strong as I had hoped, but the customer service person however was friendly and responsive.
Very helpful and informative
Very helpful and informative! Not pushy! Gave me time to review and called me back. I probably would not have done offer without extra time to review! I highly recommend the person that called me!
Very helpful and polite
Despite missing their calls 4 times over 3 days, the customer service representitive did not give up and stuck with me. He was extremely helpful, polite and patient with me and my situation, I am happy with the service and the outcome. Thank you
love it
love it, great nto have te history
My support rep Ariel was awesome!
My support rep Ariel was awesome and very helpful. Despite my particular issue was due to my own misinterpretation of terms and conditions, Ariel was super kind and helped my to access and use features I would have missed, making my mistake worth it. Thank you Ariel for the support and the follow up email outlining best links to access features
The datas are numerous and are updated…
The datas are numerous and are updated regulary
The gentleman I spoke to was very…
The gentleman I spoke to was very polite and helpful. I don't have any Internet and explained it was difficult to go through everything sent to me. I told him I cannot download anything. I'll see how I get on with it.
Excellent renewal service
I spoke to a representative called Liam who explained some new and optional plans available and he was able to make me an excellent offer. The process for renewal was simple and quick
Michael should be paid more ;)
Michael was well spoken, polite and made me feel comfortable and secure about my purchase. I was skeptical of a possible scam but he reassured me and answered all my questions until I was comfortable this was a legitimate call from My Heritage which made it to go ahead with the subscription he offered. He should be paid more money
Although unexpected phone conversation I have had my interest in enlarging my tree revived.
Although unsolicited phone call I had a positive experience and many, many explanations. However I will need time to assimilate and read through emails. The whole process is quite invigorating and informative so I’m now excited attempting to expand my family trees.
Really poor customer service
There is no phone number for Poland, no direct email that reaches a person, and the chatbot cannot escalate — so a public review appears to be the only way to reach a human at MyHeritage. Ordered a DNA kit on 3 August 2026. The "Upgrade to Health" option does not appear under DNA → Manage DNA kits. I am on the correct account and Poland is not on the restricted-countries list, so nothing in the published rules explains why the option is missing. The Eve bot cycled the same two suggestions — check you are logged in, check Manage DNA kits — four separate times, then closed the conversation with "Have a great day." Ticket 215475337457383 was opened on 3 August. I chased it on 5 and 6 August. Three days on, nothing but the automated acknowledgement. I then tried everything else. No support line exists for Poland. The country numbers MyHeritage does publish are national freephone lines that cannot be dialled from another country. The international number (+1 385 334 3981) goes nowhere useful. Email returns the same automated text as the bot. Every channel terminates in the same non-answer. The sales side of this company has no trouble contacting customers by phone. The support side apparently cannot manage it at all. I would like someone to check the eligibility flag on my kit and reply on the ticket.
Misleading subscription design and pushy customer support – Beware of dark patterns!
I am extremely disappointed with my experience with MyHeritage. I signed up for a 2-week free trial, but their misleading interface led to an unexpected annual charge and a very frustrating customer service experience. When I checked my subscription status via the mobile app, it redirected me to a web page displaying that I was on a "Free Basic plan." Naturally, I assumed I had no active trial to cancel. What is not clear at all is that the website shows this default message before you log in. Only after manually logging in can you actually see your active subscriptions. This feels like an intentional dark pattern designed to confuse users so they miss the cancellation deadline. Once the full annual fee was deducted from my account, I immediately canceled the subscription and requested a full refund. Instead of simply handling my request, a representative called me and kept trying to push a "free upgrade" that I clearly did not want. The phone call felt like a high-pressure sales tactic meant to wear the customer down. In the end, I was only able to get 50% of my money back, even though I later found out online that they have a policy of issuing full refunds if you are persistent enough. The entire process was not customer-oriented at all. I was actually planning to use their services for my family research in the future, but this experience completely discouraged me. I will definitely not be recommending MyHeritage to anyone in my network. Very disappointing.
Refreshingly good customer service from…
Refreshingly good customer service from Mattan
All good
Caller was very friendly
Max was very friendly and super…
Max was very friendly and super helpful. He did his best to accommodate me through his excellent customer service. Much appreciated.
David was very helpful.
David was very polite, helpful and understanding. He didn't push for any plan and gave options, listening carefully and respectfully to me. Eventually we came to the best possible solution.
My contact Gil was very kind
My contact Gil was very kind, listening and fun. He was also willing to merge my wifes an my account into one. And also reducing the cost for a renewed subscription from aug 2026 until dec 2027. He also shared his email. The phone call also involved my wife, and lasted for>30 minutes. Thank you Gil!
Lovely man
Lovely man, polite and very helpful.
As much as I appreciate the special…
As much as I appreciate the special pricing , if I hadn't used PayPal I would have automatically been charged full price. I hope I don't have to do this every year. Long term subscribers should be offered a reduced rate automatically. My wife is on Ancestry for DNA. She gets matches for 1st. cousins while I get matches for 5th, cousins.