Love my strap
Love my strap! Cute and well made!
About My Pretty Strap
Data updated- Website
- www.myprettystrap.com
- Category
- Shopping & Fashion
- Location
- United States · MIAMI
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 8% (2/24)
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Is My Pretty Strap legit?
My Pretty Strap (www.myprettystrap.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews. Last updated 2026-08-10.
What people say
I finally pulled the plug after eyeing…
I finally pulled the plug after eyeing this company’s watch bands for a year. I ordered three straps since a watch cover. They arrived in a timely manner, all lovey as reflected on the site. However, one of the bands had 3 stones missing. Long story short after several exchanges of emails and sending photos of proof, they made it right and sent a replacement.
This company is shady
This company is shady. Do not order from them. The customer service would not help when delivery was lost or not salvageable. Lost money. BEWARE. Do not ever purchase from them.
Overall a positive experience
Overall a positive experience. This was my first time purchasing from the company. I needed to make an adjustment to my order and Alex followed up with me very quickly. The level of customer service I received was excellent. In regards to the product, I’ll be honest I was expecting the quality to be a little more than it was. The pictures online appear better quality than what was received, however with that being said, I do think the product is much nicer than other ones I’ve seen in real life (I’ve seen a few purchased from Amazon and this one from My Pretty Strap is much nicer).
Beautiful Apple Watch Straps
Super easy to order, once I received my new Apple watch straps I was so happy to see how beautiful they are in person. Had 1 issue with one of the straps and Maddie-Rep from My Pretty Strap has been absolutely amazing to work with. Thank you so much for all your help.
I absolutely love my pretty straps
I absolutely love my pretty straps! They make my watch look more like jewelry. I also ordered a few of the face covers. I will need going back soon to order 1 or 2 of the leather bands!
Ordered a strap and watch cover for my…
Ordered a strap and watch cover for my wife for Christmas. The watch cover broke over this past weekend and when I contacted them for the issue on Monday, instead of taking care of the issue with a new cover, they deflected to a 30 day return policy and an offer of 50% off a new one. I ordered the item as a Christmas gift that she didnt even open and wear until 12/26. But since I placed the order on 12/13 it was already 2 weeks old before she wore it. The cover didn't last. Why would I give you more money for something that was defective, made by a company that hides behind "policy" rather than taking care of its custoners. "Money back guarantee" yeah right...
Very good customer service
I realized that I purchased the wrong size (42mm instead of 41mm) after I had already worn it for a week lt seemed a bit larger than I expected and then I realized my mistake I asked customer service if they would exchange even though it was against policy Maddie promptly responded and offered to let me purchase the correct size at 50% off with free shipping and I thought that was a very fair outcome!
Lovely product and great service from Alex
I ordered a watch bracket and cover for my daughter but I made a mistake on my order and contacted them straight away and Alex was amazing. Got my order changed straight away and kept me informed all the way. My daughter loves it and I am going to order 2 for myself. 1 in gold and 1 in silver.
I love my band
I love my band. I even loved customer service. I had placed my order and then right after i realized i ordered the wrong size. I reached out to customer service and they were able to make the change without any fuss, which was great
Fantastic product AND customer service!
My Pretty Strap’s products are top quality, and come packaged beautifully. Their customer service is second to none, responding quickly, with friendly, helpful ideas and support. I really am impressed with my contact with My Pretty Strap.
Maddie was great!
I had an Apple Watch face cover that lost a crystal after wearing it for only a couple of days. I sent a message with pictures and received a response from Maddie. They apologized and sent me a replacement right away. Thank you!
I bought three straps and one of them…
I bought three straps and one of them fell apart after only one day. I sent in an email about it and they replaced it right away and had no issues with that. The new strap is working perfectly as are the other two. I received my product promptly and without any other issues. I’m very proud of the straps that I received.
I would give them a 0 star if I could
I would give them a 0 start if I could. The watch did not fit the device advertised. Customer service is a NIGHTMARE- the return process is AWFUL. You have to submit photos - and a VIDEO of the strap. I had to then resubmit photos because the plastic packaging it came it was not in the first photo. You are responsible for packaging, labeling, and return costs of the return. They then require you to submit a photo of the return label. Which they then asked ME to decipher the tracking number on- after they had it incorrect. They are either grossly incompetent or more likely greedy and unconcerned with the customer experience or product and are deliberately trying to make a return not worth it. They also had the audacity to offer me a “generous store credit of 115%” instead of my money back. Never. Do. Not. Give. Them. Money.
Absolutely LOVE my pretty straps!!
Absolutely LOVE my pretty straps!!! I purchased 2, beautiful and great quality! I will be purchasing more. Excellent customer service, very quick to respond. Super pleased with my purchase. 🩵🩵🩵
Maddie was great
Maddie was knowledgeable and helped me fix the issue with removing links without a tool. Also Maddie sent me a discount code to order the face that matches my watch band. I ordered matte by mistake. There was a few days in delays with back and forth emails but not too much!
If I could go with a zero then I would
If I could go with a zero then I would. We ordered several straps from several sites so my wife could choose. The ones from MPS were decent, but not required so under the returns policy I contacted the company. It took 3 emails over 3 days to actually get a return address which was in Texas, very annoying if your in the UK and the straps were distributed from within the UK too! Its now costing me the whole cost of one of the straps to return it. I can accept return costs if its to the same place it was delivered from (eg within UK), but to ask for transatlantic tracking this is ridiculous.
Beautiful straps!
The quality of each strap received was of excellent workmanship. Love each and everyone of them and some were given as gifts.
I have ordered several items and the…
I have ordered several items and the product is always well made and beautiful. Customer Service is terrific!
Lovely products and great support!
Excellent customer service, great products and wonderful communication! I love my new bands and will be back for more!