Namecheap (www.namecheap.com) has a 4.4 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Michael and Amy Kowicki · 1 review · Experienced 2026-08-07 ·
★★★★★
Viktor was absolutely wonderful!
Viktor was absolutely wonderful! I had been struggling with my website and was completely frustrated. He took the time to understand what had happened, found my previous website backup, restored it, and even handled the DNS changes for me. He was patient, knowledgeable, and genuinely helpful from beginning to end. After three years of website frustrations, he truly slayed this dragon for me! 🐉 Thank you, Viktor!
Reply from Namecheap2026-08-07
Hello Michael,
Thank you for your feedback!
We are happy to hear you had a positive experience with our support team.
At the same time, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
Amazing support by the whole team including, Anastasiia K, Nadiia H, Valentyn B, Iryna M, Pavlo S, and Anna B. They were very responsive, understanding and helped me during the whole process.
Reply from Namecheap2026-08-07
Hello,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap team
I'm very impressed with the swift responses and the support in ensuring that the issue was completely resolved.
Reply from Namecheap2026-08-07
Hello,
Thank you so much for your kind words! We’re glad to hear our team could help you professionally.
We’re always here if you need anything else!
Best regards,
Namecheap Team
The price. You capture clients by cheap price and after that order the double
Reply from Namecheap2026-08-07
Hi Osmar,
Thank you for your feedback.
Feel free to check our promo page, where you can find a lot of currently available discounts for our services: https://www.namecheap.com/promos/
Best regards,
Namecheap Team
I'd leave zero stars if I could. First they charged a month early on the listed renew date. Then took over an hour to issue a refund and even though we had paid for another month, they cancelled the domain immediately but won't release it so we can move it. Shady company. DO NOT DO BUSINESS WITH THEM
Reply from Namecheap2026-08-07
Hello Amanda,
We are really sorry to hear about your experience.
Rest assured that we are eager to investigate the case in more detail for you, but we will need some additional information. If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with the team.
Best regards,
Namecheap Team
C
Cesar · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Your hosting is erasing one of my files
Your hosting is erasing one of my files, confusing it with virus, it has not been solved since July 28, 2026 it is August 7, 2026 and it has not been solved
Reply from Namecheap2026-08-07
Hello Cesar,
We feel sorry that you've faced this issue.
As we have checked, our support team is taking care of your request. Please check the last email on your side and let us know if we can be of any further assistance.
Best regards,
Namecheap Team
I had 3 people help me, Suzy, Sudin and Sujith. They were all very helpful and explained things well for me, which I am not good at any tech stuff lol. But they made it easy peasy. Thank you!
Reply from Namecheap2026-08-07
Hello,
Thank you for your kind words!
We're glad to hear our team was able to make the process easy and provide the assistance you needed.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
We hope for your understanding.
Best regards,
Namecheap Team
the most reliable domain service ever! price, quality and trust! excellent service & customer service
Reply from Namecheap2026-08-07
Hello,
We truly appreciate your feedback!
It’s great to know that you find our services reliable and that we’ve been able to meet your expectations.
Thank you for choosing us!
We’re happy to be a part of your online journey.
Best regards,
Namecheap Team
Jim · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Working with Namecheap has been…
Working with Namecheap has been inexpensive, seamless, and reliable. A very positive experience!
Reply from Namecheap2026-08-07
Hello Jim,
Thank you for your kind words! We are happy to hear that you find our services reliable.
We truly appreciate your support and look forward to continuing to serve you.
Best regards,
Namecheap Team
R. C. · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Unparalleled Customer Tech Service
I have been using namecheap’s service for several years. Their customer service team is the best among most of the platforms out on the market. Highly recommend Namecheap!!
Reply from Namecheap2026-08-07
Hello,
Thank you for your kind words and for choosing us!
We're truly grateful for your continued trust and are delighted to hear that you've had such a positive experience with our support team.
We're always here whenever you need us.
Best regards,
Namecheap Team
RI’ve been using Namecheap since July 28, 2025, and I’ve had a very positive experience so far. Everything has worked smoothly, and I haven’t had any problems during this time. The website is easy to use, and managing my services has been straightforward.
I’m happy with Namecheap and would definitely continue using their services.eliable service and no problems so far
Reply from Namecheap2026-08-07
Hello Tatiana,
Thank you for sharing your feedback with us. We’re glad to hear that your experience with our services has been positive.
Please feel free to reach out anytime if we can assist you with anything.
Best regards,
Namecheap Team
K
Kevin · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
Namecheap has very good services
Namecheap has very good services, efficient support. Very good option if you think about buying domains, emails, among others.
Reply from Namecheap2026-08-07
Hello Kevin,
We're delighted to hear that your impression of our services and Support Team has been so positive!
Feedback like yours motivates us to continue delivering the best possible experience to all our customers.
If you ever need any assistance, please don't hesitate to reach out, we're always here for you!
Best regards,
Namecheap Team
R
Rod · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Great Customer Service
Great Customer Service. Ver y helpful People on the online chat.
S
Schoollum Official · 1 review · Experienced 2026-08-06 ·
Their support team Amazing making solving issues easily and helping the client to have best service and feel more confident.
My great thanks specially to Mr.Nazar M.and Praveena V.
Who will connect with them would be lucky and will touch a true helpful team.
Highly appreciated to have a team like them.
Reply from Namecheap2026-08-06
Hello,
Thank you for sharing such an amazing feedback!
We're truly pleased to know that you had a great experience with our customer support team.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
Namecheap Team
Easy to navigate. Very competitive prices. Useful web hosting tools
Reply from Namecheap2026-08-06
Hello,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our services.
If you ever come across any questions, we are here for you!
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Best Regards,
Namecheap Team.
