Repeater customer
Repeater customer for new products. Quality, value for money and uniqueness are best to describe native union.
About Native Union
Data updated- Website
- www.nativeunion.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 9% (2/23)
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About this business
By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Written by the business, not verified by us.Is Native Union legit?
Native Union (www.nativeunion.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently share how much they truly enjoy the stylish design, aesthetic appeal, and impressive build quality of the accessories, which match their personal devices perfectly. Many buyers also highlight the exceptionally responsive customer service team and express appreciation for how quickly their packages arrive safely at their doors. However, some customers also noted frustrating experiences regarding unexpected order cancellations, delayed refund processing times, and complicated shipping logistics causing delivery setbacks. A few other people also felt that certain items presented minor manufacturing flaws, such as slight structural defects or charging accessories breaking prematurely over time.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Quality and Service
Excellent Quality and Service. Also very good Delivery Service with SMS Information
Bought 4 yours ago their belt apple…
Bought 4 yours ago their belt apple lightning cable and what very satisfied with A the speed of loading and durability. Unfortunally i stept on the part that's goes in the phone and that was the end. Directly bought with their special offer several cables from long to short and again the look and work great. Great product so if you ever want a new cable this is the brand. Thanks Ronald Kraaijenbrink the Netherlands.
Useful and elegant products for daily life
Useful, elegant, and beautiful products for daily life. I love mines. Thanks to the staff of NU.
I purchased a case from Native Union…
I purchased a case from Native Union for £30. When I needed to return it, I discovered the true cost of their returns policy — and it’s shocking. Their customer service was polite and helpful, so no complaints there. But the returns process itself is a disgrace. As a UK customer, you are expected to ship the item internationally at your own expense — either to Hong Kong or Paris. The minimum postage at my local post office was £10. On top of that, France charges customs/duty fees on returned goods, adding another £20. And it doesn’t stop there. If your original packaging is missing or damaged in any way, Native Union will deduct a further 20% from your refund — that’s another £6 gone on a £30 item. Total return cost: £30. The exact same price I paid for the product — before even factoring in the packaging deduction. Native Union does NOT make this clear before you buy. There is no mention that UK customers will face international shipping fees, import duties, or packaging penalties when returning an item. In reality, returning a product is completely financially unviable. If you are buying from Native Union in the UK and think you have the safety net of a return, you do not. Please factor this in before purchasing. I wish I had known.
Overcharged
Beware if you require a refund - I was incorrectly charged shipping - I spent over the required amount for free shipping but couldn't check out without paying the charge. I was assured that they would refund me the amount but this has not arrived back on my credit card. No issues with the products but this leaves a nasty taste....
High quality and let people love it!
Stylish and practical
This is a beautifully made product. I needed a bag that was practical but stylish. The straps being tucked in at the back are a game changer and make this bag really versatile to be used a tote. Great customer service too!
The charging cable is of excellent…
The charging cable is of excellent quality and having the leather band, it makes it very convenient to pack away. Highly recommend this product.
Great customer care and quality of product
Great customer care, and product quality is very good
Good quality as always
Good quality as always! I being a customer for many years and I see that quality is the reason I keep coming back, thank you
DO NOT HONOR WARRANTY
DO NOT HONOR WARRANTY! I WILL NOT BUY THIS EVER AGAIN!
Great products, great experience
Great products, great experience. I had to return one of the products and the experience couldn't have been better. And the quality of the products I've kept is brilliant. Couldn't recommend them more.
Terrible - Shop around, not here.
Terrible! To start off, on the website it suggests buying more items to get free shipping, which I did - they still charged me shipping. Not a great start. The item I ordered to get free shipping came next day, but the item I actually went on to get has still not arrived and its been weeks. When you message them on whatsapp they tell you they will get back to you but dont. 5 days ago my package was showing as being in the UK on the tracking link, today it says is in Hong Kong... I have had no update. For what you pay, you can get better quality cases in a reasonable amount of time. I would shop around and avoid spending money with this company.
Great products but returns are costly
This review is specifically about their returns process. You have to return the products to either France, Hong Kong or the United States. If you are outside those countries you're going to have to pay for international shipping *and* customs duty. I decided not to keep one of the items, but the return would have cost half the cost of the product, so I didn't bother. I'm wondering what happens if you need to return a faulty item. Maybe it's good to discourage speculative ordering and this experience reminds me to properly check a company's return process. Disappointed though. Otherwise, their customer service were quick to respond and were helpful. So far, I like their products but it's too soon to comment on their longevity.
Excellent quality.
On time delivery. Excellent quality products and stylish as well.
I've trusted this company's products…
I've trusted this company's products for years and they've never disappointed me with their quality, innovation, and uncomplicated balance of features. It's pure functionality and aesthetics.
Great product
I purchased three Native Union items
I purchased three Native Union items in total: they all have excellent quality, a very refined and attractive design, and great ease of use. Thank you.
Great communication from Native Union.
Great communication throughout the order process and the sleeve/case we bought for 11inch iPad is perfect.
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