By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Written by the business, not verified by us.Native Union (www.nativeunion.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Consumers frequently share how much they truly enjoy the stylish design, aesthetic appeal, and impressive build quality of the accessories, which match their personal devices perfectly. Many buyers also highlight the exceptionally responsive customer service team and express appreciation for how quickly their packages arrive safely at their doors. However, some customers also noted frustrating experiences regarding unexpected order cancellations, delayed refund processing times, and complicated shipping logistics causing delivery setbacks. A few other people also felt that certain items presented minor manufacturing flaws, such as slight structural defects or charging accessories breaking prematurely over time.
Auto-generated from all reviews of this business. For reference only.I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today. Good quality of the materials used, design is fantastic and I still enjoy looking at their latest additions regularly. I LOVE IT !
Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.
Always great products and excellent customer support to back them up. What's not to like?
RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up spending 8 quid just to return a product I didn't quite like. Bonkers ! Should've ordered the same product for Amazon instead.
Very poor service. Chased twice for an update with my order after waiting since 21st September. I finally received a response. Order was cancelled initially without an explanation, no stock ,no plans to produce more product. Not a great experience and I won’t be purchasing from this company again.
You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless
Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate. Ordered a laptop stand and wireless phone charger, delivery of the laptop stand was great and i can't fault the company there BUT they reached out to say the charger was out of stock and i requested a refund....still waiting for that refund from the 18th August.. shockingly bad customer service considering i have not recieved the item but they still have my money
Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the product. The problem is; this multi charger is so brilliant that when a friend’s grandson was visiting and saw my Native Union charger he was so impressed that he asked to ‘borrow’ one of mine to experience it for himself. Well, he was so impressed that he kept it a little longer than expected and I ordered my third. He’s a student and I’m a soft touch I guess. The fact that younger people aren’t impressed easily, allegedly, just proves how excellent this charger is and I’m a fan of Native Union’s great quality products and assurance they give. I don’t mind the friend’s grandson not wanting to give the ‘loaned’ charger back. I just hope he remembers when he graduates and I know he uses only that charger now so no harm done. I would recommend Native Union to anyone with 100% confidence. The delivery was really quick too so I’m happy I have 2 chargers again. The friend’s grandson is happy he got his by way of an ‘unintended present’. So it’s a win-win for everyone.
Products in stylish design and in good quality
Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.
I bought a Native Union case for my iPhone 4 months ago. With light daily use (either on my desk or in my pocket) it is already beginning to come apart. At this premium price I’d expect it to last longer than 4 months. I have contacted Native Union via their website but after two weeks they still haven’t even responded. I’m disappointed with the quality of their products but I’m absolutely shocked at the non-existent customer service. You can judge a company by how it deals with issues like this - just ignoring me is absolutely shocking. One star from me. EDIT - I have just filed another warranty claim with Native Union. Let's see if they respond this time. 2nd Edit - I have now attempted to contact Native Union twice via their warranty claims system, they have so far failed to respond. Again I have to underline how non-existent their customer service is. I would not recommend buying from them. 3rd Edit - Still no response. I have emailed them directly now as well as tried their online warranty claims system (twice). 4th edit - I finally managed to get in touch with Native union, it took me several attempts but they are now sending me a replacement case so all’s well that ends well.
Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check the models, and the one I ordered does not fit my AirPods Air 3rd generation. Products are well made, just annoyed that the AirPod case is not compatible.
Cord failed after about if year of staying at my bedside plugged in. Occasionally taken on trips to hotels when I travel, but the cord is in great shape cosmetically from outside. The cord went out and I contacted them to get it warranty replaced and they couldn’t move past “I have to have a receipt”… who keeps a receipt for a single cord they bought a year ago? It’s clearly there cord, has there name on it, and I got it from Best Buy. Shane on this company for not standing behind their product and will definitely share my experience with as many people I can as a family worker happens to work at a business that carries their product. I’ll make sure he shares their excellent level of customer support when people come in looking for products.
Hello Cory, We deeply value your feedback and are truly sorry for the frustration caused by your cord’s failure and the warranty process. Your experience matters to us, and we appreciate you sharing it, as it helps us improve. You’re correct that a purchase receipt is necessary for warranty claims at most companies, including Native Union. Below, we explain why a receipt is required to ensure fairness and compliance. - Purchase Verification: A receipt confirms the purchase date and retailer (e.g., Best Buy), ensuring the product is within the warranty period. This clarity prevents disputes and ensures only valid claims are processed, protecting both you and the company. - Preventing Fraud: Receipts safeguard against claims for non-purchased or second-hand items, ensuring fairness for loyal customers like you. This preserves the integrity of our warranty program and allocates resources appropriately. - Legal Compliance: Receipts document transactions for accounting and tax purposes, as required by law. Consumer protection regulations often mandate proof of purchase, ensuring legal compliance and mutual protection. - Quality Control: Receipts provide batch details, enabling us to trace products and identify defects. This helps us improve product quality and address issues like yours effectively. - Retailer Policies: Receipts verify purchases from authorized retailers like Best Buy, aligning with their warranty terms. This ensures seamless service and maintains partnerships that benefit you. - Fair Service: Receipts ensure equitable resource allocation, preventing delays or shortages. This streamlines valid claims, ensuring efficient service for all customers. We understand that keeping receipts can sometimes be difficult. To make this easier, we recommend retaining a digital receipt whenever possible. For purchases from platforms like Best Buy, you may be able to access your purchase history through your account or registered email. We truly value your satisfaction and are committed to improving based on your valuable feedback.
Order of mag safe battery pack cancelled 4 days after purchase and refund given. Stock issues but allowed purchase. Waste of time. Beware.
Good product - bad customer service My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split, half from U.K. and half from Hong Kong. No appology, will not purchase again. Please do not act surprised, as last night you had another WhatsApp conversation, which lead to nowhere, your customer service is lead by Botts, not people
Hello, We’re genuinely heartbroken to hear about the frustration with your split order and the communication hiccups. Our team strives to respond on WhatsApp within 1 hour, but during peak times or public holidays, it may take a bit longer, and we’re so sorry for any disappointment this caused. We choose shipping locations like the UK or Hong Kong based on stock availability to get your order to you as efficiently as possible, and we deeply regret not making this clearer. Your feedback means the world to us, and we’d love the chance to make this right for you in the future. Thank you for letting us know how we can improve.
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