I made an error and they graciously…
I made an error and they graciously corrected it for me! Thanks!
Reply from Netspend2025-05-08
We're happy to help. Thank you.
About Netspend
Data updated- Website
- www.netspend.com
- Category
- Money & Insurance
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 99% (106/107)
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Is Netspend legit?
Netspend (www.netspend.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Netspend has good customer service and…
Netspend has good customer service and you can load your Netspend card at H-E-B for free.
Reply from Netspend2025-05-08
We love our partnership with HEB! Thanks for being a great customer.
Fees?
Transaction Fees taking half my money, unacceptable and will not be using in the future
Reply from Netspend2025-05-08
We appreciate your feedback. Please contact support to see about switching to a Netspend All Access account so you have a low monthly fee rather than a per transaction fee. Thank you.
Direct deposit arrives 2 days early
Direct deposit arrives 2 days early, texts arrive when either deposits are made or card is used. You're able to speak with a 'live' representative promptly and they are professional, courteous and knowledgeable.
Reply from Netspend2025-05-08
Yay for covering all the bases. Thank you.
Keep notice of your account.
My account is locked with no explanation!
Reply from Netspend2025-05-08
We only lock accounts for potential fraud. Please reach out to support for clarification. Thank you.
Account security for Netspend but not for us.
My account was stolen for the second time in a year. I had to get a new card. Usually this was no problem as I have a second account and could transfer money from the stolen account to that card until I could activate and use the first card but this time, Netspend had permenantly revoked my "priviledge to transfer money." This was supposedly because of concerns about fraud and security of Netspend. I've had an account with Netspend for over 20 years, and they were more worried about their security than my accounts. So, for days until another netspend card holder told me about virtual accounts, I could not pay bills, access money or buy anything. I tried to start a class action law suite but Bankcorp is to powerful.
Reply from Netspend2025-05-08
We appreciate you sharing your experience.
Love banking with NetSpend receive my…
Love banking with NetSpend receive my direct deposit up to 7-days early sometimes highly recommend
Reply from Netspend2025-05-08
We're happy that you're happy.
I called to report charges on my…
I called to report charges on my account that were fraudulently made and did the whole disputing the charges for them to say that the charges were all mine and they weren’t going to refund me what pretty much stolen. I asked for the copies of the documents they had or what was given for them to say that I made those charges but they never wanted to email or mail me copies of documents they had to make their decision. They never tried to make the situation better what kind of bank or customer service do they have ? It’s ridiculous and they’re not good to have your money at
Reply from Netspend2025-05-08
We'd be happy to take another look. Please respond to our request for more information. Thank you.
All faces of being a card you can count…
All faces of being a card you can count on
Reply from Netspend2025-05-09
Reliability with your card account is a great service to have. Thank you for this great review!
Great customer service
Great customer service! Tin was awesome and very patient while fixing my problem.
Reply from Netspend2025-05-09
We're thrilled to hear that you received such great and patient service from Tin in our customer service team. Thank you for this great review!
I love netspend I have lost my card and…
I love netspend I have lost my card and I got another one next day and I had a problem and netspend resolved it
Reply from Netspend2025-05-09
We're so glad you received your replacement card so quickly, and that your issues are resolved promptly as well. Thank you for this great review!
Always updates my balance and I’ve had…
Always updates my balance and I’ve had amazing success with customer service and support!
Reply from Netspend2025-05-09
Having such success with customer service, and getting updates are some great features to have and receive. Thank you for this great review!
Get rid of load fee and purchase fee
Service is great but I don't like paying fee to load card or everytime I purchase a fee is taken
Reply from Netspend2025-05-09
We're glad to hear that you are receiving such great service. We appreciate the recommendation as well. Thank you for this good review!
Haven't had any concerns since I…
Haven't had any concerns since I started with NetSpend. Customer service is always helpful, no problems with NetSpend at all. Finally a company that values it's customers.
Reply from Netspend2025-05-08
Awe, thanks! We're happy to be of service.
So far
So far, I am pleased with this new bank! I am just a bit annoyed by all the notifications about my balance. Deposits are fine, but I get confused when I get them too often! Other than that, you guys are great!
Reply from Netspend2025-05-09
We're glad that you are pleased with the service so far, and a member of our customer service team can help adjust the alert notifications for you as well. Thank you for this good review!
Netspend is very helpful
Reply from Netspend2025-05-09
We truly appreciate the compliment of being very helpful. Thank you for this great review!
Love how I can get money aside for…
Love how I can set money aside for those last minute things you don't remember when you are at the store. Thank you NetSpend.
Reply from Netspend2025-05-09
Having the ability to set funds aside is a great feature of our card accounts. Thank you for this great review!
I love netspand
I love netspand. Its more convenient than a bank and i have reccommended to so many people
Reply from Netspend2025-05-09
Convenience and ease of use are some of our best features we have. Thank you for the love, and thank you for this great review!
Netspend has been great in responding…
Netspend has been great in responding and security.
Reply from Netspend2025-05-09
Quick responses to security issues are a great feature. Thank you for this great review!
Baltimore
I love Netspend I have been a faithful customer almost 10 years .
Reply from Netspend2025-05-08
We love our loyal customers!