Everything is easy to navigate and…
Everything is easy to navigate and accurate
Reply from Netspend2025-05-08
Ease of use is what it's all about!
About Netspend
Data updated- Website
- www.netspend.com
- Category
- Money & Insurance
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 99% (106/107)
Do you own Netspend? Claim this profile for free and start replying to reviews.
Is Netspend legit?
Netspend (www.netspend.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Deposits are earlynice
Deposits are early. And great customer service
Reply from Netspend2025-05-08
Win win! Thank you.
I enjoy the ease of the card
I enjoy the ease of the card. I like being able to transfer money between the deposit and savings accounts. I do not like the monthly service charge.
Reply from Netspend2025-05-08
Ease of use is what it's all about!
Company closed my account no…
Company closed my account no explanation no phone call had card for 6 months used it for recurring pmts had direct deposit and used it to place bets to fanduel so after 6 months they close acct .horrible customer service and support Lf
Reply from Netspend2025-05-08
We do not close accounts for no reason. Please respond to our request for more information so we can see what happened here.
I love how easy it is to use
I love how easy it is to use. And I can check my balance anytime easily..
Reply from Netspend2025-05-08
Ease of use for the win!
It's real hard to check my account and…
It's real hard to check my account and the customer service was not helping me out with the issue at all
Reply from Netspend2025-05-08
There are many ways to access your information, both via the IVR and and via your online account. If you haven't downloaded the app yet, we highly encourage you to do so. Thanks.
They lock my card up nearly every time…
They lock my card up nearly every time I try to transfer money out of the account.. and then I've been on hold on the phone for over 30 minutes trying to have them unlock it considering it has nearly 9,000 in it...
Reply from Netspend2025-05-08
We take account protection very seriously. Thanks for your patience as you continue to hold.
Absolutely horrible
Absolutely horrible! I cannot login my computer at work because you have the website in one category app only not app and desktop.
Reply from Netspend2025-05-08
We'd be happy to investigate your concerns. Thanks.
Dependability
I’m pleased with the accuracy of the direct deposit and most pleased with the break that’s allowed if you go over the funds available. I have been a customer since around 2020.
Reply from Netspend2025-05-08
We're so glad you're enjoying the many perks we offer.
I have been using net spend for over 4…
I have been using net spend for over 4 years . I love using it . I receive my direct deposit 1 day earlier and it is my second card that I can use for my spending money. It is easy to contact a representative and always shows great service.
Reply from Netspend2025-05-08
We're so happy that you're happy. Thank you.
Always available customer care with…
Always available customer care with great perks.
Reply from Netspend2025-05-08
We're so happy that you're happy. Thank you.
Easy & efficient to use
Reply from Netspend2025-05-08
Ease of use is what it's all about.
Payments to my account are days earlier
Always from tax refund to pay day to SSI monthly payment they come days earlier using Netspend
Reply from Netspend2025-05-08
We always deposit money as soon as we receive it. Thanks!
I love the security you all provides
Reply from Netspend2025-05-08
We take account protection very seriously!
I have been with Netspend since the…
I have been with Netspend since the 2000s. Doesn't have all those bank fee charges like your regular banks.
Reply from Netspend2025-05-08
We're happy that you're happy. Thanks for being a loyal customer.
I have been a customer for many years
I have been a customer for many years. I love my Netspend card. I have referred several friends to Netspend cards. Any time I have had a problem, the staff helped me correct the situation. I recommend Netspend to anyone and everyone. It is easier and safer than shopping with cash.
Reply from Netspend2025-05-08
Your endorsement means the world to us. Thank you.
Five star for ease of online account…
Five star for ease of online account management. Knowledgeable customer service representatives. My issue is lack of check deposit options. Refunds, gifts, rebates are still given by check which makes my account unusable.
Reply from Netspend2025-05-08
Thank you for the feedback.
No benefit with using netspend
Nothing went wrong but chime spot u and after getn my check on netspend for over 10 years hasnt been as beneficial as it would be to use another service im just paying atleast 40 n atm fees n a month
Reply from Netspend2025-05-08
We appreciate your feedback.
Nothing went Wong
Nothing went Wong, it all went white..LOL
Reply from Netspend2025-05-08
We'd love to understand what your actual concern is.
I've been with NetSpend ever since my…
I've been with NetSpend ever since my sister told me about all the great features. Maybe 15+ years. I trust them with all my financial needs of a bank! They have never let me down like so many of the big banks chains.
Reply from Netspend2025-05-08
We love our loyal customers. Thank you for being the best part of Netspend.