Netspend (www.netspend.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-10.
I have problem trying to transfer money to other accounts....like Chime
We would like to review the issue further and determine if any possible resolution. Please contact us at [email protected] with your contact information and details of your issue and account, and a member of our team will reach out to you. Please mention you reached out to us on Trustpilot. Thank you.
You have taken $18 dollars out of my money for using your card!!!! Unacceptable!!!!
Hi Jesus, we're so sorry to hear you missed the information about fees in the terms and conditions that you agreed to when signing up. You can contact support about switching to a Netspend All Access account so you have a low monthly fee instead of a per transaction fee. Thank you.
I have been a customer for years have always had a great experience.
We thank you for your years with us, and we're so happy that you've had a great experience as well. Thank you for this great review!
Love Netspend. Customer service is Good at resolving my issues all the time.. I been with netspend for 12 years and I'm not changing to no other..GOOD JOB all!!!Excellent service to me..
We thank you for your loyalty over the years, the compliments, and we're glad you're able to get your issues resolved by our customer service teams. Thank you for this great review!
We love you too.
Easy to use. Just put money on it and wait. Then spend it
Having a card to load is great, and a plus when its easy to use as well. Thank you for this great review!
YOU FOLKS HAVE BEEN GREAT ! 👍 P L E A S E 🙏 KEEP IT UP
Thank you for the great compliment, and thank you for this great review!
We're glad that you had the ease to register your card account. Thank you for this good review.
I have identity theft and I keep getting emails saying that net spend is talk to the person like it's me.. first off I'm a woman this person is a man. Second I reported this going on 2 weeks and still getting emails 3 I have over $ 600 I'm still waiting to see and my disputes are being denied they want me to do this and do that .. I do it and DENIED 4 netsoend is like pulling teeth to get help to get my money back from them I'm over here bagging for MY MONEY.. AND THIS MAN IS SPENDING IT BECAUSE IM GETTING NOTIFICATIONS WHEN HE IS AND STILL NO HELP TO GET A PENNY BACK. IM VERY DISAPPOINTED AND VERY MAD
We would like to review the issue further and determine if any possible resolution. Please contact us at [email protected] with your contact information and details of your issue and account, and a member of our team will reach out to you. Please mention you reached out to us on Trustpilot. Thank you.
In 4 short months you have charged me 125.00 plus in fees and told me I choose the plan and I didn't. you chose it and manipulated a senior. Hope you feel good about that and I am sure you'll get what's coming to you.
We understand the frustration of the fees charged and the fee plans for the individual accounts. We would like to assist in reviewing your account and the fee plan available. Please send us an email to [email protected] with your contact details and the account details, and a member of our team will be in contact with you. Please mention you reached out to us on Trustpilot. Thank you.
We truly appreciate the compliment. Thank you for this great review!
very helpful when i call customer service.always get my payroll on time.ive been with them for years
Getting your payroll on time is a great service to receive. We appreciate your loyalty over the years, and we are glad you received the help whenever you called. Thank you for this great review!
This is a secondary account from and You are there when I need something extra. I had Green Dot for over a decade and they just walked away from my business. Thanks for being there!
We're thrilled to have you as an account holder. Thank you for this great review!
It's easy to see transaction and the anytime alerts are real time.
Having an account that is easy to use as well as receiving alerts about your purchases are some of our best features. Thank you for this great review!
Allows me to put as much or less on the card at my convenience. Keeps me updated on my balance even when I don’t always use it.
Having the ability to control how much or little stays on the account, and balance updates when needed are some of our best features we have. Thank you for this great review!
I have been with your company for along time. I love it.
We truly appreciate the loyalty, and hope to continue as well. Thank you for this great review!
The only deterrent is that when you have a full-time card. The Publix supermarkets here in zip. Code 3429234293 and 3 4 2 8 5. Do not take the card on this system. In their stores which would be extremely convenient. The other thing is that you charge more than other places for a fee unless you give more credit to the customer in this regard, you may have more sales.
We appreciate the information regarding the card use and the fees. Thank you for this review.
I was sent debit card by mail in my name I loaded the card and you locked my account and stoled my money 300.00
We understand the frustration regarding your recently purchased card. We would like to review the issue further and determine if any possible resolution. Please contact us at [email protected] with your contact information and details of your issue and account, and a member of our team will reach out. Please mention you reached out to us on Trustpilot. Thank you.
I've been using Netspend for 8 years and I can't praise it enough! Getting a Netspend card is simple, the sign-up process is straightforward, and their app is very efficient. In all these years, I've only needed to contact customer service 4-5 times, and they've always been available and resolved my issues promptly. I have my paycheck directly deposited into my Netspend account, and I've never had any problems with my money, even when paying bills.
We appreciate your loyalty over the years, thrilled that you haven't had any problems with your funds or bill payments and that you received such great customer service as well. Thank you for this great review!
I have been with NetSpend for several years they have always been very helpful at resolving any issues. I never received the card I ordered but other than that I am very satisfied. They have stopped my card from access when it was hacked several times.
We truly appreciate your loyalty over the years, and glad you are satisfied with the service so far. Thank you for this great review!
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