Netspend (www.netspend.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 48% give 1 star; The business has replied to 99% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-10.
I was a Netspend customer before, and I have always have a great experience with the service. I am again a customer and I am still very satisfied with the quality of service.
We appreciate that you have come back to being a Netspend customer, and we're glad you are receiving quality service again. Thank you for this great review!
Well, I can get on the app. And check my online account and see all my information that I need to know. Also I can assure you that there's no mixups, no hassles, no back-and-forth, no need to call any operators, just simple 12 steps in sign on and review your account. It's great and I like it
We're so happy to hear that you're enjoying some of the many perks of being a customer.
We're so happy that you're happy. Thank you.
I can use the card for anything
Being able to use the card for any purchases is a great feature. Thank you for this great review!
Courtesy people online and they took care of my money
We're happy to be of service. Thank you for the great review.
I love this card. Quick easy and correct..
We love that you love your card and account. Thank you for this great review!
Because I got the card after I saw the ad on Facebook so then I went to go and sign up for the card because you all said that there would be a bonus of $200.00 on the card after opening an account and there was no no $200.00 so you all lied to me
We're sorry that you misunderstood our promotion. We'd be happy to provide the bonus once you meet qualifications. Thank you.
We appreciate the feedback and report. Thank you for this review.
I love everything about NetSpend been with them for years never had any problems love getting paid early that's a great card and company
We love you too!
I have a horrible time with my online account and then to get a live person to help is an even worse issue
We would like to review the issue further and determine if any possible resolution. Please contact us at [email protected] with your contact information and details of your issue and account, and a member of our team will reach out to you. Please mention you reached out to us on Trustpilot. Thank you.
Everything about the card is great... I love all of the features, especially because I can access and move money into my savings account, the discounts, it has it all
Woohoo! Thank you.
Great I have not had any problems at all.
Having no problems with your card account is always great. Thank you for this great review!
It's everything I expected and I love the service they provide.
We're so thrilled that you are receiving the service that is to be expected, and we appreciate the love and support as well. Thank you for this great review!
I tried it at a vending machine, rejected. I tried it at Walmart, rejected. Only worked when Tracphone went in to pay the cell fee.
We understand the frustration of the card not working properly, and it may have been a bad card swipe or a replacement card may be needed. We appreciate you sharing your experience. Thank you for this review.
I just purchased my card and I didn't register it to add money. Afterwards it was reloaded at the place of purchase. I had the money within 30 minutes.
We're glad that you were able to reload your account successfully, and the registration process is to ensure the security of the account is verified. We appreciate you providing your experience. Thank you for this great review!
I’ve been using NetSpend since 2018. Never had an issue with the card , when I have a conflict and call number for operators are very courtesy and professional
Not having an issue with your account is a great feeling, and receiving the professional and courteous support is also a big plus. Thank you for this great review!
I like the card but lately they have been charging to many fees, if I receive or send a transfer they charge a 2 dollar fee. it's getting to be too much.
We understand the fee for transfers can add up quickly with multiple transfers, and there are many solutions to load funds to the account. Thank you for this review.
We're glad to hear that you are having a great experience with your card account similar to banking. Thank you for this great review!
We would like to review the issue further and determine if any possible resolution. Please contact us at [email protected] with your contact information and details of your issue and account, and a member of our team will reach out to you. Please mention you reached out to us on Trustpilot. Thank you.
Charge $2 for every single transaction which is wild. And instead of showing the fee on your statement it shows it as if you spent it with the merchant. Not worth it to use for multiple purchases because you lose so much value edit: yes I understand its part of the terms and conditions---just saying its not worth it to make multiple purchases because the fees will drain your balance. What I DO NOT like is how it shows on the statements. For example I had a $100 card. Because of the $2 fee I could only make a purchase up to $98 (if only making one transaction for the full balance). But on my statement rather than showing a $98 transaction to the merchant and another $2 transaction fee my statement appeared as if I made a $100 purchase at the merchant.
The fee per transaction is part of the Fee Plan, and is also part of the Terms & Conditions when activating the card account. We appreciate the feedback and providing your experience. Thank you for this review.
200 reviews matching