Nintendo (www.nintendo.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Very disappointed in Nintendo! I purchased a Nintendo Switch from their website .The status is saying pending they took the money and still hasn’t been dispatched and I have requested a refund which I still have not received a refund for. I’m very appalled by Nintendo considering it’s a big company! Nintendo, you need to do better! If you are looking to buy something from Nintendo, make sure you go to Argos or Smith’s toy store or something like that. Do NOT go through the Nintendo website.
T
Triple T · 4 reviews · Experienced 2025-12-29 ·
★★★★★
They Take Your Money And Give You Nothing!
Ordered over 100$ of products from their website. Paid for fast shipping. Items have never been delivered to my house. I contacted them about this was told they would look into it. Waited a few days heard nothing back...contacted them again and was treated very rudely and with no respect. I am under no obligation to wait another second let alone another week or two. They took my money and gave me no product! Avoid this company they are a scam. I will never give another dime of my money to this company.
I will be contacting my bank and reporting this as fraud. Nintendo thinks they can take your money and give you no product! WRONG!
M
Magnus Bekkevold Nielsen · 5 reviews · Experienced 2026-01-02 ·
★★★★★
Would rather make my own game
This company is the manifestation of everything that is bad about gaming today.
D
Ding Wang · 30 reviews · Experienced 2026-01-01 ·
★★★★★
obsessed with the 3ds
shocked to see all these bad reviews. I never had to deal with the company itself but I'm a huge fan of everything nintendo and recently I've fallen in love with my 3ds again
P
PDE 84112 · 44 reviews · Experienced 2025-12-31 ·
★★★★★
Avoid
I bought a Nintendo Switch, which was great, but Nintendo appear to have blocked both my cards and my PayPal account so I can't buy games via the online shop. I have checked with my bank and they are not blocked at their end and there are funds in the account. I emailed Nintendo for support but they haven't replied.
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Tobias · 2 reviews · Experienced 2025-12-29 ·
★★★★★
Greedy company
Greedy company. I miss the old Nintendo. RIP
C
CM · 4 reviews · Experienced 2025-12-23 ·
★★★★★
Very poor service
I paid for annual subscription last year, fairly sure I had turned off auto renew as I had the renewal date marked in my calendar for the day before renewal, I prefer to do these manually. I then get a thank you for your payment notice 2 days before renewal date, no advance warning. I contacted Nintendo straight away, sorry we don’t do refunds…
Fortunately credit card will refund.
I will not consider renewing in the future.
S
Sarah Roseline · 10 reviews · Experienced 2025-12-18 ·
★★★★★
After buying a switch second hand I was…
After buying a switch second hand I was surprised to know of the lack of real help that the company provides the console. I mean it runs games overall poorly. And on top of that the games are sooooo expensive. Plus all the effort they are putting into getting rid of emulators is embarrassing I mean that's what my husband told me. But very little value for money for me.
Q
Queen Lee · 4 reviews · Experienced 2025-12-12 ·
★★★★★
Horrible company!!
Horrible company!!! They do not stand behind their products and customer service is a JOKE!!! I'll be going with SONY or some other company from now on. Trash products from a trash company!
j
jon l · 9 reviews · Experienced 2025-12-17 ·
★★★★★
No creativity, lazy cashcow company based on nostalgia
Have been making the same games for about three decades, peaked around 1998.
What they release today is mostly references towards / copy-paste-edit versions of those earlier games.
D
Dylan · 3 reviews · Experienced 2025-12-11 ·
★★★★★
high prices
poor quality products at high prices, Adjust the price please
L
Luka Dzeletovic · 1 review · Experienced 2025-12-15 ·
★★★★★
Virtual game cards making me repurchase all games
Nintendo had this new update and it’s causing problems
A
Andrew Ellis · 17 reviews · Experienced 2025-12-08 ·
★★★★★
Impossible to cancel ongoing online…
Impossible to cancel ongoing online subscription. For 2 years I've had payment taken without us using the switch. Without the switch the website takes us to a 404. No way to talk to a real person. Scam
E
Emma Hatt · 12 reviews · Experienced 2025-12-05 ·
★★★★★
Nintendo gift card
You cannot buy a Nintendo gift card and use it to buy a physical game. And when you plead with customers services and wait 2 weeks for a final reply (after much back and forth) to please help as it is on a 7 year olds Christmas list and he won’t have it to open, they won’t help. Who knew you can’t use a gift voucher to buy from Nintendo…
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Brock Stone · 7 reviews · Experienced 2025-12-02 ·
★★★★★
I'm honestly fed up with nintendo at…
I'm honestly fed up with nintendo at this point. My Joy-cons keep failing; the magnet doesn't work properly, the controls glitch out, and it ruins the gaming experience. And instead of fixing a well known issue, they drag you through a slow overpriced repair process liek it's somehow my fault. Then there's the game store. The prices for some games are absurd! Titles that cost half as much on other platforms magically double in price on nintendo store. It feels like you're paying extra just for being on nintedno system.
From love to hate in 1 step. F you nintendo!
What finished it with me was they removed 1600 points because they 'expire' which they don't inform you of, then email me saying happy birthday enjoy your 300 free points on us,why don't you come & just laughing in my face, that & the ridiculous increasing costs for their products, just greedy just like that pokemon company crap
J
Johann Johannson · 9 reviews · Experienced 2024-12-27 ·
★★★★★
I will never be fooled to buy a…
I will never be fooled to buy a Nintendo product again.
J
Jeff Goodhart · 1 review · Experienced 2025-11-27 ·
Too long to reply, too useless to solve my problem. Worst support ever, worst platform ever
J
Jaren Rasile · 1 review · Experienced 2025-11-21 ·
★★★★★
Low durability products marketed to children who will break them
Your fingernails are enough to scratch the TOUCH SCREEN, your thumb's pressure alone is enough to deform the THUMBSTICK within 2 months of use. The products are just temu levels of low durability to break within regular usage so you spend 60+ dollars repairing them, lord forbid 80+ buying new ones.
