Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Written by the business, not verified by us.
Is Original Grain legit?
Original Grain (www.originalgrain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company, consistently praising the overall product quality and dependable service. Customers truly love the stunning designs, gorgeous natural wood aesthetics, and the exceptional craftsmanship put into every single timepiece. Many people mention that the online purchasing process is wonderfully smooth, while the team always provides knowledgeable and friendly assistance.
Some reviewers were not happy with frustrating delivery delays and extremely slow customer service responses when trying to get timely help. A small group of consumers also noted occasional product defects, such as damaged packaging, broken parts, or missing watch face details.
Auto-generated from all reviews of this business. For reference only.
Was happy with three watches that I bought ;great quality; great price absolutely love them however, when I added on the mystery watch to one of my orders for an additional $100 , I was surprised when I received a cheap watch with a made in China tag on it lightweight. It definitely doesn’t look like the quality of the rest of them. I’ve reached out to them multiple times with no response. Unfortunate because I have promoted this company endlessly so I’m a little disappointed at the moment.
Watch Don't even fit on my wrist plus instructions are for a chronograph watch you sent a plane Japanese battery watch gotta say I'm disappointed but learn my lesson
Reply from Original Grain2026-01-01
Hey Tim, I’m glad we got your message. A few quick things I’d like to point out. Each of our watches are sized but we include extra links in the box that can easily assembled.
If you ever needed more links or components to we keep extra around & I can 100% send you more. I’d be happy to send you a tool as well to adjust the band if you don’t have one.
The Card insert combines the Quartz Chrono movements because the 3-hand functionality is essentially the same function. I see how that may be confusing & I can make some of those updates to our instructional insert.
I thank you for your feedback, if you still are unsatisfied let’s get that BadBoy returned. We’re happy to process a refund. If this was a Holiday Gift we extended the return length through Jan 5th and exchanged through the 25th.
Feel free to email me direct if you’d like to talk further: [email protected]
For returns or more links you can contact [email protected]
Hope we get to talk more.
Andrew Beltran
OG founder
I have purchased three watches from Original Grain. One of the watches received was a duplicate watch. Original Grain went above and beyond by letting me return the duplicate mystery watch and sending me a new unique watch. Customer service is the best. Looking forward to more purchases in the future.
I recently ordered what we thought would be a beautiful, unique, and American-made product. It was supposed to be a Christmas gift for my son-in-law. The watch face was advertised to display "Old No. 7 Brand," which is the Jack Daniels brand. However, the watch face arrived blank.
I contacted the company, and they asked for pictures. After I sent them, their response was that the wood grain doesn't always match the advertisement due to the natural variations. Their solution was either to return the product for another one (which they confirmed wouldn't arrive by Christmas) or to receive a refund.
I am extremely disappointed with the deceptive practices of this company. I feel misled, like many others I've read about this holiday season. It's unacceptable to take advantage of customers, especially during this time of year. I would advise others to avoid Original Grain.
Thought by reviews it would be a long process but was not
Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitted the cost and we were reimbursed quickly.
Watch is nice looking so glad it survived the process.
First clue: no customer service phone number. That is because their customer service is non existent. So poorly run. I have emailed them 6 times with only one response of "Oh we are so sorry you didn't enjoy your experience, but we will be in touch". STAY AWAY!!!!
I ordered a watch on December 9th, 2025, and today is December 18, 2025, and I still have not received it. Not only have I not received it, but no one can tell me where it is. Other than email, there is no customer service to speak with making it difficult to communicate and resolve issues quickly. All I want is to know where my watch is and some action showing someone is at least trying to help.
Although, shipping was slower than I expected, I believe the holidays may be to blame. The watch is beautiful and I have received many compliments. It's a great addition to my collection.
Customer service is poor. There is no login on their website. No receipt included with shipment. Watch is mediocre quality. Packaging is good. If there is a problem with the watch, I’m sure I’m screwed. It’s a Christmas gift. Can’t even confirm this is the actual watch I purchased. Not feeling too good about this company- watches are made in China.
Just received an email from customer service. They provided a copy of my receipt as well as a packing slip. I emailed this afternoon. Quick response but difficult to speak with a person. Email was sufficient. Verdict is out on watch quality.
The customer service was excellent and the notifications of transit were timely. The watch is beautiful. It is a gift so I haven’t received their thoughts on it yet but I know he’ll love it.
Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.
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