Amazing product but even more amazing service…
Amazing product but even more amazing customer service. I had a prompt resolution to my service request. I will be a repeat customer going forward. Thanks OG
About Original Grain
Data updated- Website
- www.originalgrain.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 9% (2/23)
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About this business
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Written by the business, not verified by us.Is Original Grain legit?
Original Grain (www.originalgrain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company, consistently praising the overall product quality and dependable service. Customers truly love the stunning designs, gorgeous natural wood aesthetics, and the exceptional craftsmanship put into every single timepiece. Many people mention that the online purchasing process is wonderfully smooth, while the team always provides knowledgeable and friendly assistance. Some reviewers were not happy with frustrating delivery delays and extremely slow customer service responses when trying to get timely help. A small group of consumers also noted occasional product defects, such as damaged packaging, broken parts, or missing watch face details.
Auto-generated from all reviews of this business. For reference only.What people say
Really Beautiful gift
Reply from Original Grain2026-03-28
Thank you so much!
Love my Taylor guitar Original Grain watch!
I am a guitar player and my wife purchased the Taylor Original Grain watch for me as a present. I am a watch collector and this Original Grain gets the most positive comments of any of my watches. I love it!! I did have a small problem with the watch, which the company quickly remedied for me - very responsive! I will definitely recommend Original Grain to friends!
I honestly have had no issues with…
I honestly have had no issues with yall! I love your products and hope to further do business with Original Grain!
Customer support was great
Customer support was great. I had an issue with the automatic watch stopping and they told me how to pre that.
Very poor customer service
First a promotion of 50.00 off orders of 500 was offered but was not processed with my order, even after I requested it, some AI chat box kept stating it had no promo codes available at this time and I keep getting refered to by someone else's name and not by my name under whick the order was made. The product did come in a timely manner and looks nice enough. But when you can't refer to your custome by their name but someone else's because you are using AI instead of people to conduct your customer service you are not going to go very far with your company. And to offer a promotion and then not give it will also eventually end your company.
Bought for a gift and it was absolutely…
Bought for a gift and it was absolutely everything I thought it would be
The Ford Chronograph is awesome!
I received the Ford Chronograph as a birthday present from my wife and was FLOORED! The look, finish, and quality are incredible! This is an impressive addition to my watch collection! Thank you OG for your fine work and attention to detail!
Original greatness
I have owned my first OG since ~2017 and love it. The watch has brought several compliments, especially at wedding settings and has had zero issues. I only reached out to customer service after I replaced the battery locally and have since had some small issues with hands sticking, which never occurred before. Although OG does not offer repair at this time… customer service was very responsive, and offered generous assistance in acquiring another great timepiece as a replacement while I find a repair shop locally. I have purchased two more since and will continuously rotate these watches throughout my collection
Everybody needs to buy watches from…
Everybody needs to buy watches from these amazing men. Ryan, one of the co-founders helped me so much in getting my order placed. The fact that they plant trees every time they make a sale makes my heart so happy. t The watch I bought for my husband is absolutely gorgeous . Also Genesis their Customer Happiness director was absolutely wonderful
Do not buy from this company if the…
Do not buy from this company if the purchase is intended for a gift. I bought an anniversary and Valentines gift in November for fear of it selling out. The watch is way too heavy and now non returnable. They give you 15 days from the purchase date so when you do the math from the purchase date to the date it arrives to you, you’re stuck with the purchase. No credit or refund. Shady way to operate a business, guaranteed no return's.
Great watch, great customer service.
..........
Very friendly customer service.
Terrible Timepiece
Purchased a watch for my husband for Christmas. From day one it hasn't kept time correctly. Falls out 2 to over 14 minutes after resetting. Contacted Customer Service and basically got a song and dance. I spend a lot on watches each year, as my husband is a collector. First and last purchase from Original Grain! They are junk.
Watch died after 7 months / no response to warranty claim
Watch died after 7 months. They are 100% unresponsive to warranty requests. Do not EVER return emails. That is the only way to reach them No interactive support, no online ticket creation, no phone number Email only and its ignored. Expensive watches and the crown stops working after 7 months. Crappy product crappy service.
Absolutely no regard for the customers.
This company is absolutely disgusting. if I could leave less than one star I certainly would. I had ordered a watch for my husband for christmas, when I received it it was broken. I sent many emails to the company stating at the watch was not working, in turn in a very condescending manner, they kept trying to tell me that I was basically doing it wrong, to try to get it started, which I wasn't because the watch was indeed broken. after many many tries kept explaining to them that the watch does not work. I simply wanted to return the watch and they insisted on sending a replacement in which they did and it didn't fit. I Explained that I simply do not want this watch anymore I will return both watches and just want my money back. They keep stating that the return window is closed and can no longer accept it and will issue a credit. I do not want a credit, I just want my money back because my husband no longer wants this watch because we are both completely turned off by the lack of compassion that this company has. It is been an absolute horror show from the beginning I absolutely regret buying this watch. Any company that treats a customer this way is absolutely disgusting and they should be ashamed of themselves. They should have done the right thing and just gave me my money back and been done with it.
i have had this watch for a few months…
i have had this watch for a few months now, it’s broken multiple times, the faceplate has broken in two different locations, the date does not update anymore and the time randomly falls out of accurate time.
Reply from Original Grain2026-02-11
Hey Im sorry to hear your experience with the watches. I can assure you we did not get in the business of building watches to have this outcome. Id love to discuss this more with you & provide you with an excellent outcome. .I am going to email you right away. The Truth is we have a small defect rate- last year we ran below a 2% - Watchmaking was never intended to be simple however We can make it right when we fall short of perfection. Talk soon. AJ Beltran
Purchase process was easy
Purchase process was easy. Web site is very well done. Product is beautiful and well made as well as reasonably priced.
Scam alert
Scam alert! Buyer beware. After making a purchase from the website, after the order was placed, after the order was supposed to ship, the company reached out and said they wanted me to pay additional money otherwise they would cancel the order. I've never heard of such a thing. I picked a watch, added it to the cart and checked out just like any other website. Asking for more money after the fact is extremely shady.
I ordered a watch more than 3 weeks ago…
I ordered a watch more than 3 weeks ago and it still shows “on its way to the sorting center” on the tracking. I’ve tried contacting them multiple times now and so far have gotten no response at all. Email, DM on instagram, and even left a comment under their posts because for nearly 500 euros you would expect a response if there is a problem. When I left a comment on their insta I saw there is more people with this same exact problem. Not getting their order and getting no response, what a scam. I’m absolutely let down by this company and I want my money back!😡
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