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Electronics & Technology

OtterBox

281 reviews

4.2281 reviews
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About OtterBox

Data updated
Website
www.otterbox.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
281 reviews
Replies to negative
54% (25/46)
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Is OtterBox legit?

OtterBox (www.otterbox.com) has a 4.2 out of 5 rating on OK.one, based on 281 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 54% of negative reviews. Last updated 2026-08-10.

What people say

K
Kenneth Phifer · 11 reviews · Verified · Experienced 2026-08-06 ·

Holster for Samsung phone

I ordered a holster for my Samsung phone(3rd one this year.). The process is easy. The problem is that the holster breaks too easily. The part that clicks into place at the top of the holster needs to be stronger(?).

C
CLAYTON MARTIN · 1 review · Verified · Experienced 2026-06-19 ·

Being able to replace my old beat up…

Being able to replace my old beat up dropped a hundred times otter box. 2 having it fit perfectly and arriving 2 days early. Thanks

D
Dustin Spencer · 1 review · Verified · Experienced 2026-08-04 ·

Satisfied customer

I called into the customer care department and they were awesome. Otterbox has been the only brand of cases I’ve trusted to protect my phones since 2012!! Great company.

R
Randy Setzer · 1 review · Verified · Experienced 2026-07-30 ·

The quality of the product & the…

The quality of the product & the discount promotion!

J
Jerry J · 1 review · Verified · Experienced 2026-07-30 ·

The company had a glitch with my order

The company had a glitch with my order, but they fixed the problem quickly and efficiently.

J
JUSTIN LANNING · 1 review · Verified · Experienced 2026-07-30 ·

Excellent service and company

Excellent service and company. Love the free carrying case.

D
Doug · 5 reviews · Verified · Experienced 2026-08-06 ·

New Case

I needed a new case for my new company phone. I had order one before. It was so easy and shipping is very quick.

c
candace b · 1 review · Verified · Experienced 2026-07-30 ·

the phone cases & the process of…

the phone cases & the process of ordering is so easy!!

K
Kurt Baker · 2 reviews · Verified · Experienced 2026-07-29 ·

Otterbox makes a great product.

D
Daniel · 1 review · Verified · Experienced 2026-08-06 ·

Excellent case and brand

Used OtterBox for at least a decade now. Still one of the best protective cases on the market. Do wish there was an option for a glass protector, OtterBox?

D
DEAN · 1 review · Verified · Experienced 2026-07-29 ·

The case is really crap

The case is really crap. I usually buy defender cases but ended getting the commuter case. I was going return it but the handling charge was 8.00 dollars so the refund was not worth it. Otter box use to come in a professional clear box and now it was stuffed in a paper container without paperwork or anything. And the cases use to be really topnotch and had a life time warranty etc. now they don’t protect the phone very well and have no more warranty of value. This will be my last otter box. A great company has humans answering the phone if you have a problem. I am stopping business with anybody that wastes my time with ai robots and recordings. Humans need human assistance stop wasting my time so you can save money at my expense. You should be ashamed.

R
Ronald Tyner · 1 review · Verified · Experienced 2026-07-29 ·

Sender me the wrong case a have S 26…

Sender me the wrong case a have S 26 case doen' t fix the phone

Reply from OtterBox2026-08-06

We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!

T
Thomas Hughes Jr · 5 reviews · Verified · Experienced 2026-07-29 ·

Reasonable price fast shipping

j
jmaj · 2 reviews · Verified · Experienced 2026-07-29 ·

Case looked "Good" - and appears to be "Solid"

Case appears to be "Solid" (and may be relatively "Drop-Proof"). It was also "easy" to Install onto Phone (Samsung Galaxy "S25-FE").

J
JACK · 2 reviews · Verified · Experienced 2026-07-29 ·

Great phone case

Great phone case, I have one for my work phone and one for my personal phone, both are Defender Pro XT. As always, excellent experience with ordering online.

T
Tracey A Schmitt · 1 review · Verified · Experienced 2026-07-29 ·

Completely flawless

Completely flawless. Shipped quickly and appears to be the same high quality as a previously purchased OtterBox.

D
Derilyn Lavender Lee · 1 review · Verified · Experienced 2026-07-29 ·

My problem wasn’t resolved

My problem wasn’t resolved and question wasn’t answered!

Reply from OtterBox2026-08-06

Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have!

C
Cathy Culmone · 4 reviews · Verified · Experienced 2026-07-29 ·

Great phone case

Really nice case...protective and good looking. Highly recommend.

c
customer · 3 reviews · Verified · Experienced 2026-08-05 ·

I have ordered the Fré for other phones…

I have ordered the Fré for other phones and absolutely love it. Great for a day at the shop with sawdust or a swim anywhere. I have never had an issue.

P
Paul McHaney · 1 review · Verified · Experienced 2026-08-02 ·

Trying to return the 12pro max I…

Trying to return the 12pro max I ordered by mistake and going around in circles without getting any satisfaction. No problem ordering the 12 12 pro though. Easy to buy but not to return. Would appreciate a call at 831 320 3352