Ovlias

Thank you for sharing your feedback. We are truly sorry to hear that the dress did not fully meet your expectations. First, we would like to clarify that all of our dresses are made-to-order, meaning each dress is specially produced after an order is placed rather than taken from ready stock. This allows us to offer many styles and customization options, but it also means our return policy is different from large stock-based retailers. Regarding the packaging, our dresses are packed in protective waterproof packaging to keep shipping costs lower for customers while ensuring the dress arrives safely. As for the slight smell, this can sometimes occur from the fabric treatment process and usually disappears after airing out. For the fit issue, we understand your concern. However, as sizing can vary depending on body shape, this is also why we provide a free custom sizing service to help avoid fitting issues. When we suggested keeping the dress and reselling or altering it locally, it was because international return shipping is often expensive and time-consuming, and in many cases customers end up spending a large amount on return postage while also waiting a long time for the refund. Our compensation offer was made based on our return policy and as a goodwill gesture to try to reduce your loss. We sincerely apologize again for the disappointment and appreciate your feedback, as it helps us improve.

We are deeply concerned to hear about your experience, and we completely understand your frustration regarding a missing package, especially for an occasion as important as your wedding. However, we want to formally clarify that our company (www.ovlias.com) strictly uses reputable, premium couriers like FedEx for all deliveries. FedEx standard protocol requires a signature or a photographic proof of delivery upon drop-off, which we always audit in cases of dispute. Furthermore, due to a recent surge in fraudulent clone websites illegally stealing our brand name and scamming buyers, we strongly suspect you may have unfortunately purchased from a fake imitation store, and not our official boutique. We never want an innocent bride to suffer from this. Could you please contact our official support team directly at [[email protected]] with your official Order Number and the name used at checkout? We will immediately check our secure database. If it is a real order in our system, we will open an urgent investigation with FedEx using their delivery photos to find your gowns. If no record exists, it will confirm you were a victim of a fake site, and we will guide you on how to get your money back through your bank. We await your email so we can clear this up for you right away.

Thank you so much for your reply and for providing this crucial clarification. We truly appreciate your efforts to investigate this matter and for sharing your experience so thoroughly with the community. As a small business, being cyber-cloned by fraudulent websites has been an incredibly difficult challenge for our brand reputation. Your detailed review not only clears our name but also serves as an important warning to help protect other innocent shoppers from falling victim to these scams. Thank you again for your professionalism, your integrity, and for helping us set the record straight. We are glad your financial institution is assisting you, and we wish you all the best.

We take allegations of fraud extremely seriously. However, after a thorough investigation of our secure database, we have absolutely NO record of your name, email, payment, or any customer service communication history in our system. To help us verify your claim, could you please provide your official Order Number right here? Please be aware of the facts: Our Real Website: Our only official sales channel is our independent website (www.ovlias.com), and we are fully active, online, and processing genuine orders every day. All our official orders strictly begin with the prefix "OV" (e.g., OV00012345). The Shopify Scam: A fraudulent copycat store previously operated illegally under the name ovlias.myshopify.com. They cloned our brand name to scam buyers before Shopify permanently shut them down for fraud. If your order number is a simple 4-digit number or if the website you used is now unavailable, you were scammed by that fake Shopify store, not our legitimate brand. If you are a genuine customer of www.ovlias.com, please reply with your "OV" order number immediately so we can look into your case. Otherwise, we kindly ask you to remove this mistaken review, as it is unfair to defame an honest business for a scam we have nothing to do with.

Thank you for your feedback. We are genuinely concerned to hear that the dress you received did not meet your expectations and arrived heavily wrinkled. We have thoroughly searched our database, but we have absolutely no record of your purchase or order in our system. While offering a partial refund to keep an item is indeed a standard industry practice to save customers from high international return shipping costs, the specific shipment you described does not match our official records. Our website, www.ovlias.com, specializes in custom-made, premium formal gowns, and we always aim for the highest standards. Because there was recently a known fraudulent copycat website (ovlias.myshopify.com) that illegally cloned our brand name to sell low-quality items, we want to help you verify this immediately to make sure you were not scammed. Could you please contact our official customer service directly at [email protected] and provide: Your official Order Number. A screenshot of your bank statement or invoice showing the exact merchant name. If you did purchase from our legitimate website, we will immediately assist you with a proper solution. If it turns out you were a victim of the copycat scam site, we will guide you on how to report it to your bank to get your money back. We look forward to hearing from you at our support email so we can help clear up this confusion!

Thank you for updating your review and providing these specific details, which now 100% prove that you are a victim of a scam and did not buy from our company. Here is the absolute proof: We Do Not Sell Watches: Our official brand (www.ovlias.com) is strictly a custom-made formal dress and evening gown bridal shop. We have never sold watches, jewelry, or electronics in our history. 2. The Scam Setup: You mentioned buying from an advertisement on Pinterest and that the website is now "no longer available." This perfectly describes the fraudulent copycat shop (ovlias.myshopify.com) that illegally cloned our brand name "Ovlias" to sell completely unrelated items like watches to scam shoppers. Shopify has completely shut them down for fraud. No Record: We have no record of a $213.00 transaction or any watch order because your money went straight into the scammers' pockets, not ours. What you must do immediately to get your $213 back: Since you bought watches from a fake store that has now vanished, no package will ever arrive. Please contact your bank or credit card company immediately to file a fraud dispute (chargeback). Show them your receipt and tell them you were scammed by a fake copycat website that has gone offline. Your bank is the only one who can reverse this charge and refund your money.

We are so incredibly sorry to hear about your experience. Reading that you are disabled and spent your time watching your front door window only to receive nothing completely breaks our hearts. We understand exactly why you are so upset and shouting "SHAME," but please allow us to clarify, as you are sadly a victim of a cruel online scam, and it was not our company that took your money. Because you are posting under the generic name "Customer" and have not provided an order number, we are unable to look up your details in our system. However, our official customer service team has received absolutely zero emails or alerts regarding any missing or undelivered packages recently. Here is the unfortunate truth of what happened: The Fake "Delivered" Status: A fraudulent copycat website (ovlias.myshopify.com) recently stole our brand name "Ovlias" to scam people. These scam sites are notorious for uploading fake tracking numbers that automatically refresh to show "Delivered" in order to trick the system, even though nothing was ever sent. The Scam Site is Gone: That fraudulent shop has recently been flagged and completely shut down. This is why you cannot contact them. Our Real Store: Our only official, registered website is www.ovlias.com. We are fully active, and we have no record of your payment or order in our secure system. What you must do right now to get your money back: Please do not waste any more time waiting at your door, as the scammers vanished with your funds. Please contact your bank or credit card company immediately. File a formal fraud dispute / chargeback for this transaction. Tell your bank that you fell victim to a fake copycat website that has now been taken down, and they used a fraudulent tracking number to simulate a delivery. Your bank will protect you and force a refund of your money. As a small business, we are also suffering heavily from these criminals who stole our name. Once you verify this with your bank, we kindly and humbly ask if you would consider updating or removing this review. We truly hope your bank resolves this for you quickly and helps you get your money back!

Thank you for your feedback. We are very concerned to hear about the poor quality of the dress you received. We take our product standards and customer experience very seriously. We have thoroughly searched our database using the name displayed on your profile, but we cannot find any matching order or transaction in our system. Furthermore, our brand has never advertised or claimed to be a "family business" on any of our platforms. Because there was recently a known fraudulent copycat website (ovlias.myshopify.com) that illegally used our name to sell low-quality items, we are deeply concerned that you might have accidentally purchased from them instead of our legitimate store. We want to help you investigate this immediately: Could you please contact our official support team directly at [email protected]? To help us verify your purchase, please provide: Your full name used during checkout. Your official order number. A screenshot of your order confirmation email or bank statement showing the exact merchant name. If you did purchase from our real website (www.ovlias.com), we promise to look into this right away and make it right for you. If it turns out you were a victim of the copycat scam site, we will guide you on how to report it to your bank to get your money back. We look forward to hearing from you at our support email so we can assist you further.

This is an important clarification: You have contacted the wrong company. We have investigated your claim and found no matching records in our system. We completely understand your frustration over losing £363, but we must strictly clarify the following facts to help you find the right entity: No Matching Order: We have thoroughly searched our database and cannot find any customer name or transaction amount (£363) matching your description. No Prior Email Communication: Our customer service team has checked all records and we have never received any emails or inquiries from you prior to this review. Different Domain: Our official store is www.ovlias.com. We do not have access to the system of ovlias.myshopify.com, which is a completely separate website that has misused our brand prefix. To help resolve this, please check your order confirmation: If you believe this is an error on our part, please email your official order number and a screenshot of your receipt to our verified support email: [email protected]. If the receipt shows you purchased from the myshopify link, please contact your bank or PayPal immediately to report the fraud and chargeback the £363 to secure your money. Best regards,

We’re very sorry to hear about your bad experience, but it seems there has been a mistake. After checking our system, we cannot find any order under your details. We would like to clarify that we are www.ovlias.com, a completely independent company. It is highly likely you purchased from a different, unrelated store hosted at ovlias.myshopify.com, which has absolutely no affiliation with us. Because we do not have access to that website's system, we cannot check your order or process refunds. We strongly recommend contacting your bank or PayPal immediately to dispute the charge and report that website as fraud to protect your money. Thank you for your understanding.

We’re very sorry to hear about your experience. After checking our system, we are unable to find any order linked to the details provided. We would also like to kindly clarify that there is another website with a very similar name to ours: https://ovlias.myshopify.com/ Our official website is www.ovlias.com. To help us properly investigate this issue, could you please double-check your order confirmation and send your order number to our official support email: [email protected]? Once we receive the information, we will immediately look into this and assist you further. Thank you for your understanding.