Paddy Power

So bad

The app has too many bugs its terrible I just lose money while my bet wins

Web site easy to understand

Web site easy to understand, great bonuses and free games

The free spins and bets are very good…

The free spins and bets are very good and very profitable

Somethings are hard to find

Good

Easy to use!

Great service great games great prizes…

Great service great games great prizes n great ads

Dealers on blackjack completely take…

Dealers on blackjack completely take the piss

Richard SutherlandUnited Kingdom · 3 reviews · Experienced 2026-07-07 · Posted 2026-07-07

Earlier today i wrote a review…

Earlier today i wrote a review regarding paddy power, I'd given them 5 stars but I regret that because trying to actually speak to anyone from the company is virtually impossible, and the virtual assistant does not understand my query,they are due me an explanation regarding a bet i placed but they made a mistake which has cost me over £140 I've been with them for over 25years because I enjoy a small bet on football but am going to have to cancel my account

My account was hacked and PP were great…

My account was hacked and PP were great in dealing with it quickly and they even reimbursed my account. However, since then I cannot access my account from my mobile phone. I can access it via a PC. I have been on chat with an agent many times but no success.

Great

Great chat with the customer service team. Paddy power is a great site, has great promotions for all to take advantage of

No big wins

No big wins. Put in so much for one game that pays out well on other sites, they just took and took and if felt rigged to be honest.

Shahriar KouchekpourUnited Kingdom · 1 review · Experienced 2026-07-06 · Posted 2026-07-06

I would like to confirm my complete…

I would like to confirm my complete satisfaction on receiving help with the problem I was having and thank you to PP for giving me the help I needed.

Scam of a company my bet won last night…

Scam of a company my bet won last night they said a supersub doesn't count, it clearly shows on my bet if a player gose off his sub counts

Much better! See above explanation!…

No backwards & forwards blaming devices & troubleshooting etc. Got an understanding response & offered compensation without request or having to force my issue or didn't have to continuesly repeat myself as usual compared to lots of previous chat's messages.

Got locked out of my account as I…

Got locked out of my account as I haven't used it in a while and the customer service had it sorted in less than 20 minutes very happy with my experience

Put wrong amount of bet so I pressed…

Put wrong amount of bet so I pressed get help button and paddy power sorted it in a matter of minutes great result thank you paddy power oh and a free 2 pound bet 👍

Micheal FarrellIreland · 1 review · Experienced 2026-07-04 · Posted 2026-07-04

Struggled with creating an account

Struggled with creating an account, Ai and agents were more than helpful

Kevin SmithUnited Kingdom · 2 reviews · Experienced 2026-05-04 · Posted 2026-07-04

Joke of a betting site

Had an account with PaddyPower for a few years.it was a verified account, but i had a few small wins, i dont bet more than a fiver on the football , had a few trebles come up and they closed my account for business reasons. Joke of a betting site, stick to Bet 365, or Skynet, no problems with these sites,

Flawed onboarding process and poorly trained verification staff

The onboarding process involves an unnecessary amount of friction due to a lack of basic technical and procedural knowledge from the verification team. A legitimate utility bill from YUNO Energy was rejected under the incorrect assumption that it was "not issued by the company" simply because the metadata showed it was generated via IronPDF. This demonstrates a fundamental misunderstanding of standard digital document generation and APIs. Furthermore, a valid phone bill contract was rejected with a blanket statement that phone bills are not accepted as proof of address. Despite requesting an escalation, the support chat failed to resolve the issue properly, at one point inappropriately suggesting a driver's license be uploaded as proof of address. The verification staff operates with an adversarial mindset rather than a helpful one, resulting in a completely abandoned onboarding process. This review is intended for QA to review their staff's training and standard operating procedures. I will not be returning.

Disgraceful business conduct - "Stevenson"

Rotten company. They did not honour additional free spins initially as I failed to sign up via a specific affiliate marketing page which is intentionally convoluted to con you out of the extra spins. I asked them via chat as a goodwill gesture but they were arrogant, dismissive and repugnant. Weeks later after submitting documents (random unsubstantiated prompt) when logging in one time, it still showed documents required. When trying to upload them it would go straight to the page stating, documents uploading and waiting review. For well over 1 week. Asbolutely ZERO correspondence explaining why. Today when dealing with "Stevenson" in chat he was obstructing, insensitive and failed to answer reasonable questions. I submitted my latest phone bill which shows the company name, my address, my phone number and billing amount as per the list of acceptable documents supplied by Stevenson and I quote his exact message: "Stevenson at 16:20, Jul 3: If you do not have a utility bill or bank statement, we will accept: (Must be dated within last 6 months) Credit Card Statement/Bills Motor Insurance Statement (Not a quote). Policy number must be visible confirming the insurance Insurance Document/Statement (Not a quote) Council Tax Bill/Statement HMRC - Needs to be a Statement (Not a P60/P45) Phone/Broadband Bills (Including mobile) Student Finance - (Statement must confirm finance with individual specific account numbers) Poll Card Tenancy Agreement (Within 6 months of start date)" Bizarrely, I was informed the document does not meet the criteria. He repreatedly dodged the question and refused to answer what constitutes "proper" (his word) or "correct" documentation as I had explicitly fulfilled the requirement. This whole process took way over an hour and he even stalled out on providing details for the complaints procedure. He alleged they would still double down on their flagrant failure if contacted which is actually a further terrible indictment of the conduct of Paddy Power. If this is the extent of the customer service then AVOID AT ALL COSTS. They are discriminatory and painfully incompetent. I can only assume as much at this stage. Disgraceful conduct.