Pamono

Purchase and delivery were seamless

Purchase and delivery were seamless. We did not have to deal with shipping overseas or deal with customs.

Exceeding expectations

Exceeding expectations, both in terms of quality of the item and the timing. Good price compared to what you pay for new furniture.

Honestly - great guys!

Honestly, these guys are super cool! I had a period where is was a dealer at their platform, i dindt work out for me, mainly becouse of me, not Pamono, you have to care alot about your account to have success as seller, i dindt give my account the love needed so no sales there, BUT i know for a fact that if you have the items, the time to use on your account, and the patinece required for this you will be able to highroll hard at their website! You buy 1 year at a time, 1 mounth before every period ends you have to cancel your submission our else you will be there another year with full charge for that, I forget all about that becouse i stopped using my account many mounth ago, therefor i suddenly see that Pamono as agreed with me in the contract, that in my bank account i paid for another year, i was upset and texted the pamono team and kinda complained about what happend (it was my own fault) They returned the money with a credit nota and closed my account, That is service beyond expectations! So. I would strongly advice both sellers and buyers to go to Pamono.eu and start trading! the Pamono team are really nice and effective! happy shopping / Selling!

Chair is beautiful and is as described

Chair is beautiful and is as described. It was in much better shape then a similar chair on an auction site which sold for much more. Delivery was excellent. They kept me informed as to date and time it would be delivered. Courier was very nice and helpful in getting it into my apartment.

I put an offer in for an item 3 months…

I put an offer in for an item 3 months ago. The vendor reduced the price but not to the offer level so I didn’t purchase it. As it still hasn’t sold I put in another request for a further reduction. The vendor didn’t reply so had to follow up with pamono. Was told that the vendor had agreed and that I should follow the link provided. On first following the link the price had been put up to the original price prior to the discount 3 months ago, then reduced within half an hour to the same sale price again?! So no further discount. I explained the situation to pamono and how I thought there was game playing. The emails back supported the vendor and made no attempt to understand what I was saying. I have also noticed that now if you make an offer for anything you have to pay upfront! Time to stop using this website.

Great service at every step

We ordered a vintage Cassina sofa and chair set for delivery to Toronto Canada and had an excellent experience with Pamona at every step of the process. Customer service via email was prompt and professional from our initial inquiries to final delivery. The actual furniture was even nicer than in the photos and everything was extremely well packed for shipping.

Vintage Crystal Tower

This was a gift to replace a vintage sculpture. Pamono’s customer service rep Christiane replied within a day to a few different emailed questions. She was very friendly and provided guidance and reassurance. It shipped from Germany, and it arrived in about a week. The original purchase time was also quickly processed. Most importantly, when it arrived, it was packaged perfectly and in great shape, the same as the quality photos they posted. Price was also fair and we are very pleased with Pamono’s quality service.

All went good and product is as on the…

All went good and product is as on the photos.

They look better online than they perform in real life

This is for pamono.eu. At first glance, this company/brand looks great. They promise the opportunity to find antique and/or unique pieces, and many of their pieces are attractive and interesting. We ordered quite a few things in a short period of time to help decorate our new place. First of all, the ordering process was cumbersome. There is always a significant lag between when you order the piece and when they send a notice for payment by bank transfer. Sometimes in that lag time, the piece sells to someone else or it otherwise marked as unavailable. But by the time you find that out, you've already submitted your payment...which can take 5 to 10 days to reverse. Sometimes items don't ship for weeks or months after you place the order and pay. Usually the shipping costs are outrageous, far beyond what it should cost to ship the piece, and often beyond the price of the item itself. It's not uncommon to find a beautiful piece that sells for 450 euro but the shipping is 750 euro. There's no easy logic to find out why, say, a very large piece that costs 3,000 euro costs 120 to ship, but a very small piece that sells for 275 euro costs 800 to ship. It just seems that Pamono is pricing extra profit into the shipping costs, so that they can advertise the sale price of the item lower. We had several pieces described as "perfect" or "like new" that were damaged or clearly not new. Sellers do not always provide many high quality photos of their item, and you may not make out small problems in the product until you receive it. These are only a few of the problems in working with them. Sometimes they are responsive to complaints, but not always. In some cases they promised refunds or discounts on damaged products, but in one case they promised a refund and then later notified us they wouldn't be paying it because the seller refused...and they don't have control over their sellers. I don't think they vette their sellers very well. In any case, after months of working with them, I feel confident I wouldn't order from them again.

wall clock

I bought a design wall clock. it was in order . punctual delivery and intact product: very well packed. Well done!

Pamono great company service

I have used Pamono on a few occasions and the service I have experienced has been faultless Very professional and I am a very happy customer Thank you for your help and assistance

A reliable global marketplace …

I’ve purchased a few items from different vendors. Over the years I’ve shopped the world from just about every platform and this ranks up there with the best of them. The quality of everything I have purchased met or exceeded my expectations. All items were received well packed, quickly and without incident.

Happy with my purchase.

Very happy with my lovely vintage…

Very happy with my lovely vintage carpet runner. The online purchase was easy and I was kept up to date with tracking notifications. The package was delivered on time with no fuss. Many thanks to Pamono!

Easy purchase We bought a wall light which arrived in…

We bought a wall light which arrived in Melbourne Australia from the Netherlands in 10 days via FedEx. It was well packed by the seller, the glass shade arrived in perfect condition and the wiring was ready to go as promised. Would definitely use Pamono again, love our unique light!

very nice product

very nice product ! we bought a vintage table, beautifull as expected ! and the delivery was smooth and the communication was clear and friendly. Really good experience with you guys. Thx

Very satisfied with whole procedure

Very satisfied with whole procedure. Bookcase in wonderful condition, as described. Delivery in time as promised on Website and very helpful support at day of delivery. I definately can recommend buying at Pamono. Best regards Walter Bachler

As it is not possible to reply to…from bad to worst

As it is not possible to reply to Pamono's answer directly I will reply here to add even more shame on this company. After you verified directly from your vendor that he intentionally sent another piece (a piece that bears no proof to be an original) and not the one advertised on the images on your website, we agreed on an exchange with no additional costs: you would deliver to my place the original one and I would return the fake one to the seller. The exchange would be done simultaneously. I waited over a month for this exchange and when everything was finally ready , you wrote that I had to arrange and pay AGAIN for the transport to my place as you would deliver only to the mainland, knowing that the boat transport is the most expensive part. When I said that your request did not match with our agreement and I was not willing to pay again that sum for a mistake (or should we call it fraud?), from the vendor side, you offer to give me a partial refund and when I accepted......you just disappeared! Unacceptable and shameful behaviour.

Website is amazing and dangerous for your wallet :)

Website is amazing and dangerous - dangerous because there are so many cool things on it that I'd go broke. Bought a vintage desk through them, managed to snatch a good price, delivery exceeded expectations. Recommended!

I have ordered A LOT of furniture from…

I have ordered A LOT of furniture from Pamono. For a total of approx. 15'000 Euros or even more. The furniture is a bit expensive and also the shipping... then again it is being transported through whole of Europe and custom fees are already included in the price... so it's quite ok if you consider everything. All the ordered furniture was very well packed, in the condition I expected and were delivered as planned by helpful drivers. Pamono is just a very simple way to find exceptionnal pieces without spending too much time looking for them. I really enjoyed using Pamono and I recommend it.